Some facts about the company, Travelling Mystery Guest, its focus and its goals and more about its services on offer.

3. There are numerous destinations in South
Africa, which makes COMPETITIVE
ADVANTAGE quite the challenge. This is
where TRAVELLING MYSTERY GUEST fits in.
TMG assists South African restaurants,
guesthouses, hotels and other destinations to
gain COMPETITIVE ADVANTAGE through
customer service excellence, verbal and
digital communication skills and the ideal
content and social media tools.

5.  Degree in B-Consumer Science: Hospitality
Management (University of Pretoria)
 Community Journalism for Beginners,
Communications (UNISA) – Certificate with
Distinction
 SA Writer’s College Certificate – Travel Writing
 Guesthouse Manager – Conifer Cape Guesthouse
 Catering, Communications and Tourism Lecturer
 Freelance Travel Writer & Content Manager –
Sure Etnique Travel
 MICE Focus Group Certificate Number C1128
 Public Relations and Marketing Campaign
Manager – Riviera on Vaal Hotel & Country Club &
Matt’s Foundation

6. TMG EVALUATES your brand promise, EXPERIENCES the
customer journey you provide, TAKES NOTES and
compiles a comprehensive REPORT on your quality of
service and the experience. Destinations receive full
feedback on the CUSTOMER JOURNEY, including
MEASUREMENT for those who are interested in
measuring performance.
Some of our clients include:
 BON Hotels
 Protea Hotel, Durbanville
 LIFE Group (LIFE Grand Café)
 Caramello’s

7. This takes a lot of time and effort and TRAVELLING
MYSTERY GUEST wants to assist you in having some
more time for customers. Your destination or
company is still responsible for interacting with
guests via social media, but the research, planning
and scheduling of daily content don’t have to be a
hassle.
Some of our clients include:
 CH2 Guitar Duo (facebook.com/ch2guitarduo)
 La Vie Lente (facebook.com/lavielente)

8. TRAVELLING MYSTERY GUEST also provides a
travel writing and review service to
destinations. RENATE DE VILLIERS writes
reviews on numerous destinations.
In addition to this, TRAVELLING MYSTERY
GUEST can also add a blog post about the visit
on the blog:
www.travellingmysteryguest.wordpress.com

9. As former hospitality, tourism and
communications lecturer, RENATE DE VILLIERS
is more than willing to assist with part-time
LECTURES and TRAINING regarding these
topics.

10. WORKSHOP topics include:
 Professional communication skills
 The basics of social media for small
businesses and individuals
 Journey mapping
 Customer service
 Changes in customer behaviour
 Up-selling

11. A destination never has enough content and
footage to share via its SOCIAL MEDIA
platforms.
TRAVELLING MYSTERY GUEST offers you the
option of hiring in a photographer who takes
some footage for you, which you can use
(copyright free) at your convenience. In
return, TRAVELLING MYSTERY GUEST is also
allowed to use these photos for marketing
purposes.

12. @RenateTravel
©Renate de Villiers

13. @RenateTravel
©Renate de Villiers

14. @RenateTravel
©Renate de Villiers

15. ©Renate de Villiers

16. Email: enquire@travellingmystery.co.za
Tel: 082 336 1562
Facebook: facebook.com/travellingmysteryguest
Twitter: @TravellingMG & @RenateTravel
LinkedIn: Renate de Villiers
Pinterest: pinterest.com/travellingmg
Blog: travellingmysteryguest.wordpress.com
Website: www.travellingmystery.co.za