The document outlines the career experience and skills of Thomas "Eric" Welborn, including over 30 years of experience in telecommunications, networking, and project management. Welborn has held roles such as sales engineer, business analyst, and account executive, helping organizations implement telecom solutions. He possesses skills in areas like project management, networking, wireless connectivity, VoIP, and data center services.

1. Thomas “Eric” Welborn
631 12 Oaks Dr
Winter Haven, Fl 33880
PH: (321) 258-3627
tix2tke@gmail.com
Goal-orientated Connectivity Specialists, seeking to harness thirty plus years' experience. Adept at
Network and Telecom Services, proven ability to husband complex, resource-intensive project
management for both limited and multi-million dollar projects. Respected leader, equipped with powerful
communication, coordination and innovative management skills. Fully committed to, providing and
implementing dynamic and innovative solutions to meet the ongoing objectives of the sales team. Highly
enthusiastic for this career change, and eager to proactively spearhead the long-term success of a sales
department in the technology industry.

2. Table of Contents
1) Career Summary
2) Table of Contents
3) Resume
4) Skills, Abilities & Marketable Qualities
5) Reference List
6) Samples of Work

3. Thomas “Eric” Welborn
631 12 Oaks Dr
Winter Haven, Florida, 33880
PH: (321) 258-3627
tix2tke@gmail.com
October 13, 2016
Dear Prospective Employer;
In today’s highly competitive and fast-paced market, organizations need strong and aggressive leadership
to meet ever-changing business development goals. I believe my extensive work experience in wireless,
voice and data networking make me uniquely qualified. I have broad base of experience in the
telecommunication, networking and carrier services industry. I thrive in a multi-task environment and
have maintained a successful record of accomplishments.
• Experience – 30 + years of productive Information Technology experience, coupled with a
track record of success in 16 + years of voice and data sales convergence.
• Results – Acknowledged for driving multimillion-dollar annual revenue growth; Project
Management and product assessment specialist
• Innovation– Cost assessment, return on investment, and practical applications of technology.
I am an accomplished telecommunications specialist and innovative manager who, thrives in challenging
fast paced, environments where my performance directly impacts the bottom line. In addition, I have
solid organizational leadership and decision-making skills that can make an immediate contribution.
The enclosed resume particularizes my skills and experience and should you find, as I do, there is
potential for a productive association I can be reached at the above phone number.
Thank you for your consideration & look forward to speaking with you about the position within your
organization.
Sincerely,
Thomas “Eric” Welborn

4. Thomas “ERIC” WELBORN
631 12 Oaks Dr,
Winter Haven FL 33880
PH: (407)371-8233
tix2tke@gmail.com
______________________________________________________________________________
PROFESSIONAL PROFILE
Accomplished Manager, proficient at measuring financial performance with a broad understanding of
the I.T. industry. Possess superior strengths in telecommunications, financial cost management,
budgeting, forecasting, strategic planning, & cash flow. Innovative strategy utilizing legacy or vested
hardware when proposing upgrades on services or hardware, and measuring the solution against the
bottom line.
Results Oriented Leader, with management expertise in technology & telecom services, with
quantified results in pre/post sales engineering & project management. Proven industry proficient,
specializing in reducing costs, & increasing efficiency/productivity.
SKILLS SUMMARY
Capex vs. Opex Strategies Pre/Post Sales Engineering Security
Managed Services Project Management Cloud Services
Telecommunications “SME” Implementation Data Center
PROFESSIONAL EXPERIENCE
Sr. Account Executive, Bright House Networks Maitland FL (11/2011- Present)
• #1 Account Executive In Enterprise Sales 2012,2014,2015 & 2016 503% YTD
o Inherited a book of Business Q3 2011 billing $28,000 a month
o Year to date that same book of business is billing over $1.5 Million a month
• President’s Club Recipient (5) Straight Years 2012, 2013, 2014, 2015 & 2016
• Highest Quota in Enterprise Sales achieving Monthly, Quarterly and Yearly Success with a
monthly average over $25,000 per month in trailing Revenue.
o Account Executive 2012 President’s Club Monthly Quota $3,800 252%
o Sr. Account Executive 2013 President’s Club Monthly Quota $6,500 236%
o Sr. Account Executive 2014 President’s Club Monthly Quota $8,500 229%
o Sr. Account Executive 2015 President’s Club Monthly Quota $8,500 287%
o Sr. Account Executive 2016 President’s Circle Monthly Quote $8,500 503%
• Education Vertical: Sourced, Awarded & Supported Bright House Enterprise Networks Largest
Enterprise Customer growing the relationship from $0 in 2011 to over $850,000 a month Year to
date

5. • Healthcare Vertical: Sourced, Awarded & Supported Bright House Enterprise Networks now 3rd
Largest Enterprise Customer growing the relationship from $0 in 2011 to over $195,000 a month
Year to date.
Solutions Engineer: Bright House Networks, Maitland Fl (10/2010-11/2011)
• Work Closely with the Business Solutions Sales Team, commercial customers and integration
partners to design and provide complete and integrated technology solutions for customers.
• Prepare and deliver technical presentations as required in support of the Commercial Sales Team
• Review Network design processes and procedures for sale integration purposes on the customer’s
premise requirements
• Assist customer in selecting appropriate products and solutions sets
• Provide a escalation path for persistent real-time problems and contributing to long-term
solutions for major deficiencies in accordance with departmental support agreements
Business Analyst/ Telecom Administrator/ President: Brevard Wireless, Merritt Island, FL:
(2004 – December 2009)
• Co-Founded Brevard Wireless A Fully Meshed Wireless Network transporting Data, voice, video
with bi- directional speeds of 10/10Mbps. County Wide Coverage using PTP Wireless
Technology, Commercial Towers, and Multi- Dwelling Units as platforms.
• Built sales within a 18 month period to 250k of trailing revenue utilizing county wide Wireless
Network
• Customer after consultation and project completion reported a “ROI” on hardware including data
& telecommunication hardware and VOIP / Internet Services with-in six month period.
• Managed Wireless, Voice & Data Networks for Municipalities, Higher Education, Manufacturing,
Legal, Healthcare, and other small to medium business via Wireless Broadband Network.
• Customers reported a 6 to 9 month return on their initial investment with proposed & managed
services and hardware
• Extensive experience installing, programming and maintaining Asterisk, Key, and PBX telephone
& voice mail systems as well as Call Center Applications
• Installation & Support of all forms voice and data cabling, multi-pair, riser, aerial, underground
cabling single/multiple strand fiber optic cable & Co-ax Cable installation/ certification
• Responsible for over 2000 user & terminating over 40,000 minutes of voice traffic daily.
• Managed 16 IP ranges utilizing COTS software for end user management.
• Extensive implementation experience utilizing BGP for routing of multiple carriers.
• Administered Web & Mail services for our customers from registration to development.
• Instituted VOIP hosting services utilizing MPLS & traditional PRI’s. Terminating SIP.
• Extensive experience in VOIP Conversion FXS/FXO for end user termination or Legacy PBX’s
termination to standard channel banks, MGCP, SIP termination and trunking.
• Executed Asterisk's VOIP Platform for Origination /Termination via PRI, IAX & SIP
• Evaluate & Invest in new technology and customers on daily basis.
• Established quality assurance, documentation, telecommunications/WAN departments & help
desk departments that improved internal processes and enhanced productivity.
• Proficient at troubleshooting VOIP and traditional TDM voice delivery circuits and equipment.

6. Sales Manager/ Pre/Post Sales Engineer/ President, Synapse Systems Merritt Island, FL:
(2001-2004)
• Founded Synapse Systems, Inc a Telephone & Network Integration Company.
• Synapse Systems sold, implemented, and supported Enterprise Customers with Network
Hardware Upgrades, Avaya Telephone Installations/Upgrades, VOIP installations, Call Center
Software & Frame Relay to T-1 Networks Conversion
• Opened Remote Offices in all major markets in Florida and Nashville Tennessee Managing 50
employees.
• Proficient in Call Center Software, Avaya Contact Center Express, AES & Nice
• Implemented routers, switches, and firewall, CSU/DSU, and security products.
• Multiple Avaya awards 2002 for VOIP conversion & Customer Service Awards
• Avaya Definity & Gold Partnership achieved in ninety days including Avaya’s Call Center Products.
Sales Manager, Senior Networks, Miami, FL: (1999-2001)
• Managed 15 Sales & Sales Engineers throughout the state of Florida. Project Manager
responsible for technical specifications and scope of work for all enterprise/named accounts.
• Designed/Project Managed/Installed WIFI for Higher Education, K-12, Manufacturing &
Healthcare organizations working hand in hand with customers to insure proper Security utilizing
customized Radius for authentication.
• Responsibilities included hiring of technical staff pre/post sales.
• Implemented working lab for technicians to train and test network configurations for turnkey
success.
• Implemented working lab to test Nortel & Lucent Hardware purchased/ tested then sold as re-
manufactured. DS3, Frame, & T-1 Networks were available for emulation.
• Instituted network support contracts for Hardware Replacement, Software & Desktop support
increasing service revenue by 75% with Re-manufactured inventory.
Sales Engineer, Central Data, Titusville, FL: (1998-1999)
• Sold Wireless & Network Hardware to K-12 & Higher Ed Verticals.
• Assisted in hiring of support staff for wireless installations.
• Sold & Project Managed the first Cisco VOIP Solution that ran over a 10 mile wireless connection.
• Instituted network support contracts for Hardware Replacement, Software & Desktop support
increasing service revenue by 50%.
Sales Engineer, Custom Communication Solutions, Cocoa, FL: (1996-1998)
• Sold Point to Point Lasers for Building to Building Connectivity
• Sold Structured Cabling Systems to Healthcare facilities
• Sold WIFI, Injected Power over Ethernet prior to IEEEs standard with Radio LAN product. This
out of the box thinking produced multiple sales in the Healthcare industry, and eliminated the
need for a electrician and power to each unit thus lowering price of installation

7. Technician, Custom Communication Solutions, Cocoa, FL: (1994-1998)
• Programmed Nortel PBX & Voice Mail Systems for multi-state deployment
• Installed Nortel PBX Keys & Voice Mail Systems
• Installed Large Structured Cabling systems with multiple IDF's connecting to a MDF throughout
the Southeast for Enterprise Customers, specifically healthcare dealing with a multitude of
Systems: Nurse-call, Telemetry, paging etc...
• FDDI installation & termination
Technician, Sound Engineering, Livonia, MI: (1993-1994)
• Installed Lucent PBX Systems & Voice Mail Systems
• Implemented multiple zone Paging Systems for evacuation and disaster recovery.
• Installed Structured Cabling Systems for Malls and commercial MDU's
Technician, Telephone Support Systems, Farmington Hills, MI: (1992-1993)
• Configured turnkey Toshiba PBX Systems & Voice Mail as well as associated cabling.
• Provided Tier 4 level support installed telephone systems.
• Maintained and documented customer moves, ads & changes.

8. Skills, Abilities and Marketable Qualities
My introduction into the telecommunications industry came at a very early age, and a trait that
was unrealized at the time, has become my life long career. At the age of sixteen I became
employed as a cable technician for summer employment, pulling, terminating and testing 25 pair
cable for a new communication system for a large local healthcare provider. I picked up all the
necessary skills very quickly, as far as cable routing, wall penetrations, and knacks for terminating
that placed me in the closet instead of the ceiling. My job as a cable technician continued for
many years installing/terminating fiber, coaxial, Cat. 3, Cat. 5/6, and riser cable in MDF’s And
IDF’s all over the country. In addition, I installed Key Systems, Voice Mail systems, nurse call,
telemetry and paging systems, as well as the associated hardware.
It was not until 1994 while working at a healthcare facility in South Carolina that I realized that
Telecommunications was not going to be just my “job” but my career. I had been tasked to
retrofit a hospital from archaic coaxial cable tied to a mainframe, to building a voice and data
network from the ground up. Working as a contractor for the hospital, the hospital was so
impressed with our work that they offered me a Network Administrator position. The contractor
Custom Communication Solutions, could not match the offer as Network Administrator, but gave
me the opportunity to advance from with-in and promoted me to sales. I was hesitant at the
time to leave Florida, so I accepted the sales position. Titled a Sales Engineer, with my cabling
and network background I immediately focused on wireless technology and building to building
connectivity. Custom Communication Solutions became a major player in point to point lasers,
and sold into Enterprise Accounts such as Avon, and Brunswick. In building wireless for mobile
nurse stations were deployed throughout our existing customer base throughout the southeast,
and to my knowledge we were the first to deploy a wireless “access point” utilizing the now
standard IEEE 802.3 with custom pigtails and power injectors in the data closet. We took this
innovative approach to offset the cost of running traditional power to each individual access point
to fit within their budget. Our innovative approach led many wireless manufactures to pass on
their most promising leads. Wireless as a result was sold in verticals such as: Manufacturing, K-
12, and Higher Education. Other notable projects included the connectivity of 300+ locations
back to the Central Office utilizing ISDN for Wackenhut Corporation, and directional boring for
Martin Memorial Healthcare for Central Office Connectivity.
In 1998, I was approached by Central Data that dealt primarily with Government, Municipalities,
K-12, and Higher Education accounts in the state of Florida. Central Data had several contracts
that enabled them to sell to these institutions without going out to “bid”. I saw this as a huge
opportunity to deploy wireless across the state. Shortly thereafter, we deployed a ten mile
wireless multipoint solution to transport voice and data traffic to two high schools back to the
Main PBX and Data Center at the school Board.
In 1999, with similar Higher Education Contracts in place, and the opportunity to manage a sales
and engineering team, I moved onto Senior Networks. Senior Networks primary vertical at the
time was supporting maintenance contracts for Lucent and Bay Networks. They did so by
deploying re-manufactured equipment that had been tested by our engineers in our state of the
art lab. I engineered the lab and put all procedures and documentation processes in place for
successful replacement of damaged hardware. Wireless technology was engineered and
deployed at the University of Miami, St. Thomas, Lynn University and Florida State Medical
School.

9. In 2001, I founded Synapse Systems. Synapse Systems primary vertical was VOIP, Call Center
Consolidation, and associated Avaya Hardware. Synapse serviced AAA accounts world wide as
well as several other Enterprise accounts. Synapse deployed over 50 VOIP systems within the
first calendar year of business, consolidating call centers and reducing remote office connectivity
costs. Synapse Systems was the first to gain their Definity Certification within 90 days of
inception, which enabled us to sell all Avaya Enterprise Products. Synapse employed twelve sales
representatives, eight tier 4 engineers, many of them former Lucent or Avaya employees.
Synapse Systems Inc, gross revenue for the first calendar year was just under 3 million in sales.
In 2003, Avaya changed their reseller agreements and started taking large orders direct. After
several life lessons learned, I closed Synapse in August of 2004
In 2004, Brevard Wireless was Co-Founded. My initial business plan was to start a VOIP carrier,
one that modeled Vonage. At the time, I lacked the service provider knowledge so I contacted
my soon to be business partner. I discussed my business plan with him and he liked it so much
he talked me into a partnership. The only wrinkle in this plan was with our combined wireless
background, he wanted to build a county-wide wireless network that transported data as well as
voice and able us to compete with other carriers on our private network. The next two years
were spent building our network every nut and bolt we installed ourselves. In year three, we had
successfully engineered and deployed a fully meshed wireless network that transported voice as
well as data. Our Network was registered with ARIN as we had used up all of our tw Telecom
provided IP’s. We implemented BGP and used Brighthouse Networks, and tw Telecom for
internet connectivity. Brevard Wireless dealt primarily with Business Customers and had a built a
customer base of more than $300,000 per year in trailing revenue. Brevard Wireless specialized
in analog to digital conversion utilizing legacy telephony hardware to keep cost of implementation
to a minimum, and to simply emulate dial tone. Brevard Wireless engineered a carrier PBX,
utilizing asterisk as the chosen platform. Asterisk in concert with traditional PRI’s enabled us to
port customer numbers, and create SIP/IAX trunks between our device and the end users.
Additionally, Asterisk via SIP/IAX trunking allowed us to interface with wholesale carriers to
drastically reduce long distance, and provide as a flat fee to our customers. Brevard Wireless
deployed hot-spots throughout the county to increase revenue, and provide additional services to
our customers/partners. Often times, Brevard Wireless would enter into a partnership with our
customers, as they needed telephone, internet, or WIFI, and we needed vertical real estate to
increase coverage. Brevard Wireless provided managed VPN, mail, web, and content filtering to
our customers for increased revenue and customer satisfaction. Brevard Wireless maintained a
small pay roll though COTS software. We implemented, IP Check Monitoring tool, and utilized
Netsuite for customer access to their portal where customers could track trouble tickets, and
receive email correspondence from our customer service team. Netsuite also provided us with a
outstanding CRM tool, and daily KPI’s so that we could see real time results.

10. Reference List
Mike Weiss Avaya Director of Technical Sales 407-497-9339
Gil Sturgis City of Orlando Manager of Network Services 321-622-0499
Christy Kindler Florida Hospital CIO 813-892-7059