1. STEPHON COOPER
8201 Huntwood Ct. | Clinton, MD 20735
301-659-2511 | scoop14297@aol.com
TECHNICAL SKILLS
Operating Systems: Windows 7; MS 98, 2000; MS ws Vista, XP; MS Windows Server 2003, windows 8
Software Applications: MS Office Suite 2000, 2003, 2007, & 2010 (Access, Excel, PowerPoint, Word); Norton Ghost; installing
drivers
Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad
laptops; HP printers; general computer builds and repairs; hardware installations and swaps; general networking experience
(running cables, troubleshooting connections, activating ports)
Others: Clerical skills; data entry; help desk: escalation and documentation on ticketing system, customer service support (email,
phone, and in person); web authoring and publishing: basic html, basic blogs & wikis, SharePoint; BlackBerry configuration; basic
understanding of database and SQL; leadership experience
Certifications: HP Certification
DMI Certification
Working towards CompTIA A+ Certification
EMPLOYMENT
Daly Computers
September 2014 to present
IT Field Technician/Onsite Technician for Towson Region of Baltimore County Public Schools
 Customer Support for Technical Computer Related Issues
 Manages,maintains, and provides service of technical equipment including laptops for all students and faculty members
 Lead on trouble shooting and repairs of laptop computers
 Maintains inventory and storage of laptop computers
 Sets up computers and docking stations
 Works help desk and communicates solutions to computer related issues
Andrews AFB Commissary
September 2013
 Stocker and frozen food maintenance
 Stocked and organized store shelves
 Increased sales due to neat and efficiently stocked shelves
 Managed dairy and warehouse goods
Potbelly December 2011
September 2012
 Money management and Sandwich Expert
 Processed customer transactions
 Increased sales due to accurate customer service practices
 Stocked and managed foods and utensils
 Maintained a respectable FDA grade due to cleanliness and store organization
United Parcel Service of America October 2009 –
December 2010
Customer Service Lead & New Hire Trainer
 Scanned inventory to ensure proper and accurate delivery
 Sorted over 3,000 packages a night and insured proper placement
 Loaded and unloaded 9-10 50 ft. trailers a night full of U.S packages

2. EDUCATION & TRAINING
Henry A. Wise High School 2008 Graduation date:June
High School Diploma
Prince Georges Community College
Year Up, National Capital Region, a Partner of Northern Virginia Community College July 2013
 Enrolled in a one-year career development institute, through which students can earn a six-month corporate or
government internship and college credit following six months of rigorous technical and professionaltraining
 Mastered coursework in desktop support,IT helpdesk, computer networking, business writing, professionalskills,
personal finance, and customer service
 Earned Cisco IT Essentials certificate via Year Up, a Cisco Networking Academy; coursework included advanced
networking, repair, and troubleshooting skills as well as critical thinking skills