1. Curriculum vitae
Mohammed Shahed
Ph.No. 9703531868
1988shahedsapsd@gmail.com
OBJECTIVE:
My objective is to occupy managerial position in the top hierarchy of an
organization. I want to work for the company, which gives opportunity to its
employees in carrier growth and which empower their employees to take their
own decisions at work.
TECHNICAL SKILLS:
• Well versed with MS Office applications
• SAP end user
CORE COMPETENCIES:
• In-depth understanding of sales process from enquiry to handover
• Customer Relationship Management
• Good Communication Skills
• Problem Solving Skills
ORGANIZATIONAL EXPERIENCE:
Company: TATA BUSINESS SUPPORTSERVICES
(2008 May - 2011 Oct), Rejoined (2012 Feb – 2016 May),
Rejoined (2016 July-Present)+
• Client: Applied Materials INC.
• Applied Materials Inc. is American corporation that manufactures
innovative equipment, services and software to enable the
manufacture of semiconductor, TFT LCD display, Glass, web and

2. solar (crystalline and thin film) products. The company is head
quartered in Santa Clara, California in the Silicon Valley. Applied
material creates and commercializes Nano manufacturing
technology used in the in the production of
semiconductor(integrated circuits) chips for electronic gear, flat
panel display for computers and television, glass coating for homes
and buildings, WEB(flexible substrate) coating for industry and
photo voltaic solar cells and modules using both thin film and
crystalline(wafer or bulk) photovoltaic technology.
Designation: Customer care executive
Industry : Business Support
Location : Hyderabad
Experience : 7.5 years
Job Description:
• Order entry and processing in SAP system,
• Monitoring daily incoming sales orders, analyzing and resolving order
issues,
• Processing product returns,
• Processing repairs on damaged parts.
• Resolving price discrepancies,
• Running reports on open sales orders, and email the customer when
needed.
• Issuing credit notes,
• Communication with warehouse, and customer account specialist in order
to fulfill the requirement of customer.

3. • Working with repair vendors in order to align the damaged part to right
engineer of the particular part.
• Working on special projects and continuous improvements initiatives,
• Supporting implementation of improvements for process efficiency, quality
and control KPIs,
• Maintaining an in-depth knowledge of products and services offered.
MY PROFILE:
As well as an eagerness to learn and succeed, to be considered for this position
you must be able to meet the following requirements:
• Expertise in O2C (order to cash) function including best practices,
technologies, processes, procedures and tools (preferred),
• Experience working for a multinational organization and colleagues
internationally,
• Experience working with SAP system as an advantage,
• Computer literacy and very good typing skills,
• Communication skills and teamwork,
• Ability to work in a fast-paced, dynamic environment, and with a high
degree of professionalism,
• Adaptability to Change,
• Individual Performance Management,

4. PERSONAL DETAILS:
Name: Mohammed Shahed
Data of Birth: 30-5-1988
Marital Status: Married
EDUCATION QUALIFICATION:
Intermediate
(M.P.C)
Board Of Intermediate
Education
Sri
chaitanya
Jr. college
68%
Matriculation Board of Secondary
Education
Defense
Labs
school
68.3%