The keynote speech by John Crawley emphasizes the importance of excellence in mediation, highlighting the need for maintenance, effective service management, and adherence to practice standards. It advocates for realistic and bold approaches to conflict resolution while promoting the benefits of mediation and the value of diversity and equality. The talk encourages ongoing training and partnerships to achieve excellence in dispute resolution.

1. Keynote Speech Excellence Reaps Rewards John Crawley

2. Mediation – meaningful work

3. The challenge of mediation

4. Mediation needs maintenance Understand and work with resistance ‘ The best way to destroy an enemy is to make him a friend’ (Abraham Lincoln) Be bold ‘ I am always doing what I cannot do in order to learn how to do it’ (Pablo Picasso) Promote the benefits of resolution – ‘An eye for an eye will make the whole world blind’ (Mohandas K Ghandi) Be realistic ‘All conflicts have a resolution imbedded in them but that does not make everything mediatable’

5. The AME Triangle Maximising Return on Investment – making sure you get the most effective service for the money you have invested . Mediator Practice Standards – ensuring that your mediators are supported and developed to provide mediation that meets emerging best practice Mediation Service Management – making sure that your service is quality-driven, effectively coordinated, managed and marketed. Equality and Diversity

6. Raising the Standard of Mediation Services Foundation Standard Effective Standard Excellence Standard

7. Methodology Mediation Action Plan (MAP) AME Audit – MSP (Mediation Sustainability Plan) Training and consultancy Partnership working Culturally specific Customer focused

8. Achieving Dispute Resolution Excellence Achieving Mediation Excellence Achieving Investigation Excellence Dispute Resolution Leadership ‘ My heart leaps up when I behold a rainbow in the sky’

9. Why it is worth it – people recuperate and grow

10. Keynote Speech Excellence Reaps Rewards John Crawley