Joanne Higgins has over 30 years of experience in customer service, project management, public relations, and executive assistance roles. She is a creative problem solver with strong communication and relationship building skills. Most recently, she worked as the Customer Service Manager for Nation Ford Chemical, where she ensured smooth transitions, high customer satisfaction, and an efficient process. Prior to that, she led project teams and secured new business as a Project Manager for Right Management.

1. 9910 Glencrest Drive, St Louis, MO 63126
JOANNE HIGGINS 704.608.0677 ● jchiggins@netscape.com
Creative problem solver and skilled process analyst with emphasis on great customer service
record. Skilled creative, business and technical writer who thrives in a multi-faceted environment
charged with deadlines and responsibility.
Professional Experience
Nation Ford Chemical 2012-Jan 2016
Manufacturer and Distributor of Organic Chemicals
Customer Service Manager
 Point of contact for existing and potential customers.
 Built up excellent communication between plant, laboratory and office staff to ensure
everyone is working cohesively and effectively resulting in continuing customer
satisfaction.
 Orchestrated smooth transition of new products, systems and techniques with minimal
disruption of business.
 Effectively moved into a new role and new industry with fast learning curve while
tweaking some of the processes of doing business to make them more efficient and
sensible for all.
 Stay in contact with all customers to make sure their needs are met, relationships
sustained and to stay ahead of our competition.
Right Management 2008-2012
Career and Talent Management Services
Project Manager
 Led a team to ensure high-quality services from small to Fortune 500 and 100 companies.
 Recognized for excellent customer service as evidenced by long-term relationships and
repeat business.
 Managed high volume of accounts by prospecting and securing new business to delivery of
services.
 Strategic and creative planning to align region’s goals with corporate goals.
 Proficient in report data analysis and steps to gain higher net sales with low operating
costs.

2. Joanne Higgins
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UAV ENTERTAINMENT 2002-2008
Distributor and Manufacturer of Video and Music Products
Executive Assistant to Chief Executive Officer / Account Coordinator
 Compiled correspondence, press releases and assisted with marketing initiatives.
 Serviced existing customers and resolved customer complaint issues.
 Led and participated in many committees on employee morale and engagement.
 Developed and executed new business presentations.
 Created learning curve materials for new employee orientation that ensured smooth
integration to the company.
 Last on board to take care of closing matters when the company closed its doors.
City of Palmetto, FL 2000-2002
Aide to Mayor of City of Palmetto/City Council
 Researched and wrote well received speeches for Mayor.
 Established favorable contacts with local and national media.
 Created timely and effective press releases and statements on behalf of Mayor and City.
 Built and encouraged harmonious relationships between Mayor, City Council and
government staff.
FLEISHMANHILLARD 1985-1999
International Public Relations
Account Coordinator
 Thrived in highly charged and deadline-oriented environment.
 Involved in successful creation of client materials for customer presentations.
 Excellent key proof reader on many brochures and material ahead of publication.
 Served as assistant office manager when office manager was out which involved
delegating workloads and handling office staff personnel issues.
Technology
Advanced user of Microsoft Word, Excel, PowerPoint, Adobe Editor, SAP and
Salesforce.com.
Education
Bachelor of Science, Lindenwood University, St. Charles, Missouri
 Corporate Communications/Marketing