1. Joanna Kiraly
BSc., Cert. BA., PMP
244 Regal Park NE, Calgary,AB T2E 0S6 403-869-1686 joanna.kiraly@gmail.com
OPERATIONS MANAGER & PROJECT SPECIALIST
Operations Strategy & Management Sales & Revenue Growth Client & Patient Satisfaction
Top-performing and high energy Operations and Project manager who draws upon proven experience and results to drive
revenue growth, boost client satisfaction and deliver quality process improvement. Recognized as a dynamic leader with
proven success in inspiring teamwork and excellence in client and patient care.
KEY COMPETENCIES
 Sales & Revenue growth
 Client Relationship
management
 Client Motivation
 Project Management
 Operational Management
 Resource Coordination
 P&L & Inventory Tracking
 Account Management
 Retail Merchandising
 Hands-on Leadership
 Team building & Incentives
 Product/service Upselling
 Recruitment & Training
 Technology
 Administration & Reporting
 Promotional Programs
PROFESSIONAL EXPERIENCE
REXALL HEALTH – Calgary, AB (Aug 2013 – Mar 2016)
Operations Manager
Tasked with overhauling all aspects of operations, staffing, sales, customer relations, inventory, P&L and
reports for the four Outpatient Pharmacies in the Calgary Zone under contract with Alberta Health Services
(AHS).
Business Development:
 Consulted and managed start-up of South Health Campus (SHC) Rexall pharmacy
 Project manager for IV medication production centre at SHC
 Decreased expenditures by 20% in fiscal year for all locations
 Designed and implemented process improvements for all locations
Customer Relations:
 Liaised with AHS executive team and Rexall head office to ensure efficient and effective delivery
of client-focused pharmacy and retail services.
 Responsible for reporting results to Senior management at Rexall and AHS
 Designed and validated Standard Operating Procedures between AHS & Rexall
 Performed quality assurance audits and assessments to ensure compliance of the pharmacies
Hiring, Training & Supervision:
 Developed on-site teams including, interviewing, orientating, training and evaluating pharmacy staff
 Resolved grievances by mediating between staff and management in a unionized environment
 Collaborated with on-site pharmacy managers to achieve desired results
 Implemented compliance programs for all locations
Account Development:
 Successfully launched Rexall contract with AHS in 2013
 Developed and implemented delivery and billing processes
 Planned training luncheons for staff with all supply vendors

2. REXALL PHARMA PLUS – Calgary, AB (Sept 2009 – Aug 2013)
Store Manager
Responsible for the operations of the largest healthy living store in Alberta. In addition to P+L
responsibilities, developed and implemented merchandising excellence, liaised with sales representatives,
vendors and head office to ensure contractual requirements were met. Responsible for recruiting, training
and managing staff of 15.
 Achieved annual financial targets for three consecutive years; awarded annual bonuses
 Improved employee retention through improved training and scheduling.
 Increased profitability by introducing customer-need analysis and merchandising
 Participated in renovation and rebranding of a 10000 plus sq2/ft. retail facility.
EDUCATION
Project Manager Professional (PMP) University of Calgary Nov 2016
 Project Management Fundamentals Certificate
Business Administration (Cert. BA) University of Lethbridge May 2007
 Business Administration Certificate
Bachelor of Science Kinesiology (BSc) University of Lethbridge May 2006
COMMUNITY INVOLVEMENT
Vice President Present
REGAL PARK CONDOMINIUM BOARD
Rexall Team Lead
CAMP KINDLE CANCER CAMP 2012-2015
Science & Math Tutor 2009-2010
TUTOR DOCTOR TUTORING
Tournament Coordinator 2004-2008
BASEBALL TOURNAMENT FUNDRAISER – Cremona, AB
Kinesiology Teaching Assistant 2005-2006
UNIVERSITY OF LETHBRIDGE
ADDITIONAL TRAINING & CERTIFICATIONS
Certifications
 First Aid CPR-C & AED Certified 2019
 Alberta Server Intervention Program (Proserve) & Alberta Gaming & Liquor Certified 2019
Computer Skills
 Microsoft Office
 Microsoft Outlook
 Nexxsys
 Star-Plus POS System
 HU-MAN 3D