Slides for the Jisc/UCISA/AUDE/SCHOMS consultation event on the Jisc Digital Student study, May 2014.

1. Digital Student - Students' expectations and experiences of
learning in a digital environment
21/05/2014
#digitalstudent http://digitalstudent.jiscinvolve.org

2. Welcome and introductions
21/05/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk
Dave White, Co-
manager ofTALL,
University of
Oxford
@daveowhite
Helen Beetham,
Consultant in
Higher Education
@helenbeetham
Paul Bailey,
Senior Co-
Design
Manager, Jisc
Sarah Knight,
Senior Co-
Design
Manager, Jisc
@sarahknight
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3. In partnership with SCHOMS, UCISA and AUDE
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4. Aims of today:
» gain an understanding of the outcomes of
the Jisc 'Digital Student' project to date
» share examples of good practice in
developing the digital environment to
meet students' aspirations and needs
» learn more about how students can be
involved in this process
» plan actions for your own institution
» prioritise actions at a national level to
support institutions in this area
» A chance to shape conclusions and inform
the next phase of activities
» bit.ly/digistudent0
» Reflection pro-forma
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5. Digital Student Project
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» Digital Student phase 1 study conducted a review into students’
expectations and experiences of the digital environment at university
» The study reviewed existing research and survey evidence from
institutions, as well as conducting original interviews and focus groups
» Jisc and its co-design partners (UCISA, SCONUL, RLUK and RUGIT) are
now supporting a consultation phase across the higher education sector
which will inform the final guidance to institutions and further actions by
Jisc and its partners
» A parallel study in FE and Skills with similar consultation events is about
to begin
» Review of current practice in secondary schools is also underway
» Find out more at http://digitalstudent.jiscinvolve.org #digitalstudent
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6. More about our findings
http://digitalstudent.jiscinvolve.org
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7. In partnership with SCHOMS, UCISA and AUDE
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8. Your opportunity to inform and influence
»11:20 Activity 1: What are we doing well?
»12:10 Activity 2: What support do institutions want?
»13:50 Formulating a response
»14:20 Managing and engaging with student
expectations
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9. Questions for us to consider today
»What do students expect from the digital environment at
university?
»How well do you think universities are meeting those
expectations?
»What do you think a really transformational learning
environment would look like?
»How are universities developing that vision?
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10. Meeting the threshold
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Access
BYOD
VLE
Computers – space
Support
Practice
http://digitalstudent.jiscinvolve.org

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12. 21/05/2014
Reflection point
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13. 'Building the vision': the limits of threshold expectations
Prior
experience
('the box')
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14. Prior
experience
('the box')
Best
expectations
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'Building the vision': the limits of threshold expectations

15. Prior
experience
('the box')
Best
expectations
What will enable me
to achieve my best
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'Building the vision': the limits of threshold expectations

16. Transactional vs transformational
Transactional Transformational
Accessing networks
Accessing hardware and software
Accessing general and course-related
information
Signing on to university systems
Booking appointments
Submitting work, receiving grades
Sharing ideas, engaging in dialogue
Encountering threshold concepts and
practices
Developing independent study habits
Collaborating on projects
Producing new digital artefacts
Reflecting, reviewing, revising
Reference management, data
analysis, e-journals, specialist tools...
Expectations largely established in
advance by transactions with other
service providers
Expectations largely established
during studies in dialogue with tutors
and peers
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17. Things students don't expect
» To build their own apps and services on university data
» To contribute to a public research site or scholarly wiki
» To work in a collaborative environment with professionals
» To track their progress using analytics
» To have online coaching from employers or alumni
» To support other students/staff to use digital tech and media
» To create and share their own maps...
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18. 'Building the vision': imagination
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19. A vision for the digital environment
» Ubiquitous connectivity and data exchange: all potentially
useful content ‘a blink away’
» Continuous digital recording of experience
» Personal environment of devices, licenses, apps and services,
networks, information sources
» Blend of formal (closed) and informal (open) learning
» Use of personal data/records to provide more responsive,
adaptive learning
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20. A vision for the digital environment
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21. 'Building the vision': evidence
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22. Data from Summer of Innovation 2013
Students 'really want' to:
» Network with like-minded
others, learn from peers
» Keep track of progress
» Revise effectively; engage more effectively with lectures; receive
more personalised feedback
» Manage study time and develop good study habits
» Enhance engagement with and impact of research (PGRs)
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23. Data from HeLF survey May 2014
» BYOD policy for staff 22%
» BYOD policy for students 18%
» Switch-it-on (appropriate use) policy for students <10%
» Institutional tablet loan scheme for students <10%
(n=48)
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24. Evidence from our (brief) survey of institutions
» Looking for national data on student expectations, practices and
experiences; also horizon scanning
» Engaging students in a variety of ways but...
» … struggling to manage student expectations
» Unclear how to prepare students to study digitally
» Unsure how to use data analytics, qualitative methods,...
» Uncertain what role the digital environment plays in the overall
student experience
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25. Challenges identified by institutions
» Tension between innovative/open and secure/closed
» Operationalising digital strategies and priorities
» Bring your own device – risks, costs, opportunities –
implications for infrastructure and estates
» Responding to external challenges e.g. open data/
knowledge, globalisation, new markets, 'value of brand'
» Robustness of infrastructure, parity across multiple sites
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26. What institutions (say they) want
» Information collated (e.g. from institutional and national
surveys) and horizon scanning undertaken nationally
» Advice on local information gathering and student engagement,
e.g. sample surveys, focus group protocols, crowdsourcing
software/services, student partnership tools
» Examples of BYOD/build your own service approaches which
deliver a robust transactional experience (and ideally a
transformational learning experience) e.g. case studies,
evaluated examples, shared ideas
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27. More about our findings
http://digitalstudent.jiscinvolve.org
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28. 21/05/2014
Reflection point
28

29. Activity 1:What are we doing well?
#digitalstudent
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30. Activity 2: What support do institutions
need?
#digitalstudent
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31. Feedback - challenges
Engaging vice chancellors in this agenda – need to develop people as
well as buildings and infrastructure
Staff workload – difficult to do anything different/new
Updating practice and knowledge as fast as it is changing
Effective move from providing infrastructure/services to supporting
people in a mixed environment (especially for IT services)
Digital expertise and policy can be very fragmented in institutions
Providing consistency of service and parity of experience while
encouraging innovation and variety in learning/teaching
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32. Feedback: support for institutions
Transition project looking at school/HE interface wrt
digital practice
Model for assessing maturity of organisations in
terms of getting towards that vision
Study into what is typically mandated/transactional,
and what has to vary depending on context and
subject of study
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33. Feedback and setting the scene for this
afternoon
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#digitalstudent

34. Formulating a response
Simon Birkett (SCHOMS), Jim Nottingham (UCISA) and Paul
Bailey (Jisc)
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37. 21/05/2014
Next Steps:
Reflection point
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40. In the hot seat…
Simon Birkett (SCHOMS), Jim Nottingham (UCISA) and Paul
Bailey (Jisc) chaired by Dave White
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41. More about our findings
http://digitalstudent.jiscinvolve.org
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43. Resources for your use…
http://digitalstudent.jiscinvolve.org
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45. Top tips cards
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46. What is next - join the conversation
» 22nd May – HELF event, Leeds
» 10th June - Consultation event with
RSC Scotland, Glasgow
» 24th June - Learning andTeaching Experts meeting
Bristol
» 3rd July – HEA Annual Conference, Birmingham
» 8th July - APT Conference, University of Greenwich
» 16th July – Final consultation meeting, Birmingham
CCphilcampbellonFlickr
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47. Developing digital literacies infokit
» Practical guidance, tools and approaches from the Jisc Developing digital
literacies programme and beyond
» ‘Top-down’ strategic considerations involved in developing digital literacies
across an institution
» ‘on the ground’ view of what this means in practice for many different role
groups
» Available from www.jiscinfonet.ac.uk/infokits/digital-literacies
» Give us feedback at
www.surveymonkey.com/s/digital-literacies
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48. Find out more…
21/05/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk
Digital Student #digitalstudent
Sarah Knight
s.knight@jisc.ac.uk
Paul Bailey
p.bailey@jisc.ac.uk
Helen Beetham
Helen.Beetham@gmail.com
DaveWhite
david.white@conted.ox.ac.uk
http://digitalstudent.jiscinvolve.org
Except where otherwise noted, this
work is licensed under CC-BY-NC-ND
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