This document discusses the issue tracking software JIRA. It provides an overview of what JIRA is, key concepts like customizable workflows, reasons to use JIRA like its extensive features and customizability, who uses JIRA with over 10,000 customers in 90 countries, and examples of features like issue creation, roadmaps, reports, notifications, searching and security. It concludes that JIRA is a capable issue management application that has grown to manage various business processes through workflow automation.

1. ASHA.G.K
M.TECH:TECHNOLOGY MANAGMENT(2012-2014)
DEPARTMENT OF FUTURES STUDIES
03/03/13
UNIVERSITY OF KERALA 1

2. Agenda
•What is JIRA
•JIRA Concepts
•Why JIRA
•Features
•Conclusion
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3. What is JIRA?
 JIRA is a ATLASSIAN product for issue tracking.
 Prioritize, assign, track, report and audit.
 JIRA is an extensible platform.
 JIRA improves productivity.
 JIRA improves quality.
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4. JIRA Concepts -Workflow
Customizable workflows to meet business needs
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5. Top reasons to use JIRA
1.Features you won’t find elsewhere
2.Battle tested by the world corporations
3.The information you need, when you need it
4.Easily customizable and extensible
5.Legendary service
6.Jira runs anywhere
7.Continually improving
8.Recognized with many industry awards
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6. One application. Many uses.
Bugs/Change Requests Tracking
Help-desk / Support / Customer Service
Project Management
Task Tracking
Requirements Management
Workflow / Process Management
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7. Who uses JIRA ?
Over 10,000 customers
in more than
90countries
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8. JIRA Features-Issue Creation
•Creating tasks, bug reports, feature requests,
helpdesk tickets, is a breeze
•No need to transcribe issues from emails to
Excel worksheet anymore.
•Issue can be easily created .
•Allows customizable items for different issues
types
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9. JIRA Features- Roadmaps
•JIRA enables you to know what is outstanding
and when issues are scheduled to be resolved
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10. JIRA Features- Reports
•JIRA delivers real-time, relevant information in
a convenient format
•JIRA enables the management to have clear
visibility of the situation
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11. JIRA Features-Notifications
•JIRA enables you to receive the information
you need, when you need it.
•Configurable email alerts as and when issues
are updated
•Optional emails to remind on overdue tasks
•Subscribe to weekly/monthly reports on issue
status
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12. JIRA Features- Powerful Search
•Find precisely what you are looking for in
seconds
•Search can be saved as filters and reused
•Powerful and flexible searching
•Supports searching of customized fields too
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13. JIRA Features-Others
•Secure–JIRA provides fine-grained enterprise level security
•Usable –Intuitive interface designed with both business and
technical users in mind
•Track–Keep track of all activities, changes and work logged
against issues
•Administration–A low maintenance system with
straightforward administration capability
•Extensible–With over 100 pluginscontributed by the
community
•Open –An open API, full source code access allow for further
integration and customization of JIRA functionality
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14. Conclusion
 JIRA is a capable issue management application especially
designed for system and software application developers.
 Over the years, JIRA has grown into a capable workflow
management application that can be used to manage just about
any business process that can benefit from workflow
automation.
 The variety of users benefited from using custom JIRA
applications to manage and automate everyday business
applications, including managing projects and documentation
configuration change management.
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