This document contains a summary of Jimmy Chhanechhara's qualifications and experience as a Business Analyst and Senior Systems Analyst. It includes details of his address, contact information, education background and over 15 years of experience managing IT projects, gathering requirements, designing systems architectures, and ensuring delivery and quality. He has extensive expertise in agile methodologies, process analysis, project management, and interacting with clients.

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Jimmy Chhanechhara
Address: Blk 1, #10-356 Ghim Moh Rd, S (270001)
M: 9852 2711
Email: jimmy.chhanechhara@gmail.com
LinkedIn: http://www.linkedin.com/in/jimmychhanechhara
Visa Status: Singapore PR
Business Analyst / Senior System Analyst (Apps)
~ Business Process Improvement ~ Application Architecture Design ~ Project Leadership
HighlyaccomplishedBusinessAnalyst/SeniorSystemAnalystwithaverifiabletrackrecordof managingcomplex IT projects
and exceeding expectations. Practiced in clarifying business requirements, performing gap analysis between goals and
existingprocedures/skill sets,anddesigningprocessandsystemimprovements to increase productivity and reduce costs.
Extensive experience in all aspects of the software development life cycle from requirement analysis to post-delivery
support.Stronginterpersonal skills,highlyadeptatdiplomaticallyfacilitatingdiscussionsandnegotiationswithstakeholders.
Recognized project management skills, constantly manage and deliver complex, large-scale projects on time and within
budget.
Additional areas of expertise include:
 Process Analysis & Redesign  Scrum-Agile Methodologies  Project management & Tracking
 Management of Cross-Functional
Teams
 System solution Architectures  Budgeting & Planning
 Project & Delivery Methodologies  Change Control Management  Cost & Resource Estimates
 Quality Management System  Data conversion & Mapping  Project Risk & Scope
PROFESSIONAL SUMMARY
As Senor System Analyst / Business Analyst:
1. Business Analyst with over 8 years of diverse experience in IT with focus on Business Analysis, Business Modelling,
Requirement Gathering, Technical Documentation, Software Validation and Web Application Services. More than 6
years of successful, progressive experience in all phases of the iterative Software Development Life Cycle (SDLC).
2. Rich experience in gathering (user) functional requirements using various requirements modelling and UML tools
including Rational Rose, Rational clear case and MS Visio.
3. ProficientinTechnical andBusinessWriting,BusinessProcess Flow, Business Process Modelling, Business Analysis and
Testing various methodologies.
4. Expertise in Project Management i.e. Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing,
Controlling, Budgeting and Drafting Remedy Procedures.

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5. Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint
Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
6. In depthknowledge Agile SCRUMmethodology,Use Cases, Software Development Life Cycle (SDLC) processes, Object
Oriented Analysis and Design (OOA/D).
7. Good understanding of JAVA and J2EE concepts along with fair understanding of different relational databases, and
writing SQL queries.
8. CompetentinCreatingUnified ModellingLanguage (UML) diagramssuchas Use Case Diagrams, Activity Diagrams, Class
Diagrams and Sequence Diagrams.
9. Extensive experience indevelopingUse Cases,creatingScreen Mock-ups,conducting Gap Analysis and Impact Analysis,
SWOT analysis, Cost Benefit Analysis, Risk Analysis.
10. Facilitated Change Management across entire process from Project conceptualization to Testing through Project
Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
11. Responsible toTrack,Document,Capture,Manage and Communicate the RequirementsusingRequirementTraceability
Matrix (RTM) which helped in controlling numerous artefacts produced by the teams across the deliverables for a
project
12. Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all
aspects of a Project are in Compliance with the Business Requirements.
13. StrongexperienceinconductingUserAcceptance Testing(UAT) and documentationof TestCases.Expertise indesigning
and developing Test Plans and Test Scripts.
14. Interface withclientsfromOperations,Marketing,Sales, Technologies, and Outside Vendors and act as their customer
interface point as the lead of the Projects.
15. Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication,
Organizational, Analytical, Presentation Skills, and Leadership Qualities.
As Internal Auditor:
1. Preparing and monitoring risk-based audit plan for internal audit team and concurrent perform audit of other
departments.
2. Reviewing and monitoring processes, internal controls, risk and performances of departments
3. Identify and reporting the issues observed during the audit tot the management
4. Streamliningthe auditprocess,additionof new audit areas, establishing new approaches for audit and in depth detail
reporting upon completion.
PROFESSIONAL EXPERIENCE
Energy Market Authority Jun 2014 - Present
SeniorSystemAnalyst(Applications) (ContractEnd date:23 Jun 2015)
Responsibilities:
 Manage project teams involving multiple vendors
 Manage end to end project delivery
 Liaise with the stakeholders to understand the project objectives and align the same
 Communicate the project status to all the stakeholders

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 Support go live activities, regression testing and warranty period where required.
 Manage business analysis activities in line with project schedule
 Co-ordinate andundertake the acquisitionandanalysisof the data to identify business issues and opportunities as
required
 Involved in Solution design, Tender/quotation documentation write up for IT system and evaluation process
 Review and endorse project documentations (Tender, quotation, service Request, invoice, monthly progress
reports)
 Conducting SIT, UAT with internal and external government agencies
 Manage change requests and maintain change management documentation
HRBoss Pte Ltd May 2013 ToApr 2014
Business Analyst
Responsibilities:
Proven analytical and leadership on long-term, cross-functional projects that resultant in increase in sales, process
improvement, and reduction in redundant business procedures within the SaaS based HR / Recruitment Solutions
organization.
 Supported project management in the analysis, documentation, communication and the bridging of business
requirements between product owner and developer team.
 Workedwiththe Productownerto analyse and prioritize requests for development team resources. Managed the
relationship with the Business Groups and 3rd party vendors from a business and functional area improvement
perspective by conducting JAD session.
 Analyzed business needs and presented actionable and timely solutions to Stakeholders.
 Managed multiple efforts toward established release schedule in an agile environment using sprint planning
approach and acted as Scrum Master within the organization for Baseline projects and service requests.
 Suggested measures and recommendations to improve the current application performance by providing honest
input / feedback during Sprint planning meeting.
 Reviewedincomingsystemenhancementsrequests,ensure requestdocumentationiscomplete,andprioritize work
efforts for development.
 Developed and maintain story backlog for Hiring Boss Enterprise product enhancements.
 Identifiedanddocumentedrequirements for system design, implementation, and training. Verify Epic stories and
User Stories are accurate and complete.
 Collaboratedwithresourcestoensure all systemdesignsadequatelyreflectthe definedbusinessprocessesandfully
support the functional business requirements and specifications.
 Authored detailed functional specifications based on wireframes and other creative design documents using MS
Visio.
 ParticipatedinpeerandSME reviewsof workproductsderivedfromrequirementsspecifications to ensure that the
requirements were interpreted correctly in user stories.

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 Responsible forpreparingBusinessRequirementDocument(BRD) andthentranslatingintofunctional specifications
and test plans. Closely coordinated with both business users and developers for arriving at a mutually acceptable
solution.
 Developed timelines for project delivery, and managed projects/resources
 Conductedreview sessions on regular basis with QA and development teams for preparing status, delivery report
and client reporting.
 Created UAT plans with several test cases for each project to ensure that the modules run smoothly after the
proposed enhancements or changes have been made.
 Performed User Acceptance Testing with Client Solution team to ensure the final products satisfy requirements,
Business Validation, and led training and demo sessions for new business processes and system functionality.
 Interacting with the developers on resolving the reported bugs and various technical issues.
 Provided relative, timely reporting and results from product campaigns and suggested solutions for future
campaigns
PAE Singapore (Pte) Ltd. Feb 2007 –April 2013
IT Business Analyst
Responsibilities:
 Managed the analysis and implementation of several IT projects.
 Strategic analysis undertaken and delivered to inform, manage and drive stakeholder expectations.
 Analysis & design for a web-based adaptable workflow system for use across the business to streamline
endorsement procedure for administrative processes
 Operational Process Flow Reviews.
 Criticallyevaluate informationgatheredfrommultiple sources,reconcile conflicts,present information to a general
understanding and distinguish end user requests from the underlying true needs.
 Developing and controlling project schedules and planning activities to ensure modules and programs are
completedaccordingtoestablishedprojectmilestones, including alignment with any external vendors’ schedules
and contract obligations.
 Proactivelycommunicate and collaborate with end users to analyze information and functional needs and closely
work with vendor to deliver functional business requirements documents
 Design requirements specifications according to standard templates, using natural language and requirement
specification chart.
 Collaborate withvendorandsubjectmatterexpertstoestablishthe technical visionandanalyze tradeoffs between
usability and performance needs for end users.
 Workingcollaborativelyandmakingdecisions forthe end user, business and solution teams to review analyze and
implement business capabilities using proper project planning and management tools.
 Ensuringthe developmentof the businessrequirementswithinagreed ICTpoliciesand standards,company’svision,
strategy and enterprise architectures.
 Facilitating, coordinating and presenting the business process impact and needs assessment, requirements
elicitation workshops, and peer review activities
 Provide support to Program/Project Managers for managing business change, project estimation downstream
analysis activities & benefits justification determination reporting weekly / monthly as discussed.
 Drive a culture of collaboration and continuous improvement of the way that business Analysis deliverables are
produced to maximize business outcome.

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 Produce step-by-stependuserguideline and documentation write up after completion of projects. Organised and
successfully ran user training sessions though webinar or onsite presentation.
 Well organisedandrecommendthe conceptualisationof ideasandsolution to simplify business process with tools
like time management and recording systems.
 Collaborate withWebDesignTeamforplanning,designandmaintaincompany’svirtual existence over the Internet
market place using proper SEO (Search Engine Optimization), social media and mobile marketing strategy.
ADDITIONAL INFORMATION
Technical
 Involved in projects to review financial & budgetary systems and the redesign of IT systems
 Provide on-goingapplicationsupportandbe involvedinvariousstagesof the SystemDevelopmentLife Cycle (SDLC)
 Having a thorough understanding of how IT interfaces with multiple functional groups within an organization.
 Ability to construct process models including data dictionaries and volume estimates.
 Able totestbusinessapplicationsfromabusinessperspective toensure thatall userrequirementsare incorporated
into the design followed by functional process.
Management
 Understanding service objectives and capturing business requirements through active listening & questioning
techniques.
 Keeping abreast of new legislation, company strategy and policy and being able to identify its impact on ICT
projects.
 Able toprepare writtenproposals,requirements specifications,invitationstotenderandsolutionspecifications.
 Able to identify business & systems process improvements from Big Picture to detail level.
 Excellent communication skills to manage and liaise with business and technical consultants to explore business
process improvement opportunities.
TECHNICAL SUMMARY
Platforms: Windows XP/Vista/7/8, Linux
Database: MS SQL, MySQL
Web Application / Language: C, C++, C#, Java, J2EE, HTML 5, PHP, CMS
Web / Application Server: Apache tomcat, IIS
Web Application Framework: SharePoint
Internet: HTML, XML, PHP, JavaScript, asp.net
Automation Tools: MS Visio, Rational Rose
Utility Tools: MS Office 365, MS Visio, MS Project, and Adobe Photoshop
Reporting Tools: Crystal Reports
Networking: Ethernet, TCP/IP, VPN, LAN/WAN
Methodologies: Agile-SCRUM,SDLC, SWOT, Cost/Benefit,GAPAnalysis,andObject oriented analysis
& design, Unified Modelling Language (UML), Rational Unified Process (RUP), Data
modelling and ISO-9000 QMC System

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ACADEMIC QUALIFICATION
Masters of Information System, Australian Catholic University 2005
Bachelor of Computer Science, SP University, India 2002
REFERENCES
Furnish upon request.