This resume summarizes Angela Reed's 20+ years of experience as a project manager and business analyst in the IT industry. She has extensive experience managing projects using methodologies like Scrum, Agile, Six Sigma and Waterfall. She is certified in Scrum Product Owner and holds other certifications. Her experience includes roles at various companies managing projects, gathering requirements, and acting as a liaison between business and IT. She has strong communication, leadership and technical skills.

1. Superior Communication
and Leadership Skills
P R O J E C T
M A N A G E R
20+ Years Experience
in the IT Industry
ANGELA M. REED
751 W Palm Ave
Boca Raton, FL 33432
Cell: (954) 854-5321
e-mail: angela.reed100@gmail.com
BACKGROUND
CERTIFICATES
EXPERIENCE
Project Manager, Certified Scrum Product Owner and Business Analyst with knowledge in
budgeting, planning and managing multiple projects with complex dependencies and
deliverables using various methodologies such as SCRUM, Agile, Six Sigma and Waterfall.
Produce desired results in established time frames using assigned resources. Vast experience
working with cross-functional onshore and offshore project teams and full-time telecommuters.
SCRUM / Agile: CSPO (Certified SCRUM Product Owner)
Interwoven: Certified TeamSite Technical Consultant
Pegasystems: CBA (Certified Business Architect) and CMBB (Certified Methodology Black Belt)
Aug 2014 – Current Signature Consultants Fort Lauderdale, FL
Project Manager (Contractor)
 Lead project and planning while proactively managing scope, budget, risk, quality, and
resource allocation
 Serves as primary point person for daily client contact.
 Responsible for managing the Client needs/expectations and maintaining quality control on
firm ’s product delivery and cus tomer s ervice.
 Work with cross-functional teams including Development, Architecture, Data Services, QA, and
other groups to ensure project task accuracy, risk mitigation and resolution of issues and
constraints
 Provide periodic Dashboard reports on the current program, future opportunities and client
issues.
 Communicate planning and schedule status, issues and risks in a timely manner
 Identify, document and resolve problems, issues, and project changes
 Coordinate change management activities, ensuring that any schedule, cost, or scope variance
is communicated appropriately
 Escalate unresolved issues requiring senior management attention
 Monitor resource allocations and communicate capacity and schedules for project work
 Identify inter-dependencies between project teams, eliminating any issues that may arise
 Coordinate deployment and delivery of project deliverables
 Maintain internal project tracking systems
Feb 2014 – Jun 2014 Wealth Management Systems, Inc. West Palm Beach, FL
Project Manager (Contractor)
 Plan, execute, and finalize projects according to deadlines and budget, working with the project
steering committee to create the budget and timelines.
 Responsible for acquiring resources and coordinating the efforts of project team members and
third-party consultants or vendors in order to deliver projects according to plan, and definition of
project’s objectives and overs ee quality control throughout its life cycle.
 Coordinate projects from initial concept development through final system integration and go
live.
 Determ ine the client’s needs and trans late them into efficient and cos t-effective business
solutions.
 Define project scope, goals and deliverables that support business goals in collaboration with
senior management and stakeholders.
 Develop full-scale project plans and associated communications documents.

2. EXPERIENCE
(cont’d)
 Effectively communicate project expectations to team members and stakeholders in a timely
and clear fashion.
 Liaise with project stakeholders on an ongoing basis.
 Estimate the resources and participants needed to achieve project goals.
 Set and continually manage project expectations with team members and other stakeholders.
 Develop consensus on project schedules and inform team members of project progress and
potential schedule slippages.
 Identify and resolve issues and conflicts within the project team.
 Identify and manage project dependencies and critical path.
 Plan and schedule project timelines and milestones using appropriate tools.
 Track project milestones and deliverables.
 Manage risks and respond to changes in risk over the course of the projects.
 Develop and deliver progress reports, proposals, requirements documentation, and
presentations.
 Determine the frequency and content of status reports from the project team, analyze results,
and troubleshoot problem areas.
Feb 2013 – September 2013 Office Depot Headquarters Boca Raton, FL
e-Commerce Product Owner
 Function as Lead to the ecommerce Senior Manager as the top-level expert in the
management of ecommerce applications.
 Lead the Sales Force / BSD contract site data integration, UI enhancement and training
project.
 Act as the key driver in collaborating with business partners (Sales Force team, external
customers, business units, etc.) to create and document business work flows as well as
configure application systems to match those work flows.
 Perform in-depth analysis and insight into key online metrics; provide recommendations for
improving the online experience, driving more self -service and reducing costs.
 Lead the consultation with internal customers of ecommerce to capture agreed-upon business
objectives and processes
 Communicate all processes and their implications to technical and non-technical contributors to
ens ure that applications accurately meet bus iness us ers’ goals.
 Lead the gathering and development of enhancements to BSD and .Com applications through
use-case development, wire frame review, user acceptance testing and implementation.
 Act as the primary liaison between the business and IT.
 Lead the collection of business requirements, designing solutions, overseeing the development
and coordinating the testing of innovative system and business solutions for the ecommerce
organization.
 Ensure the appropriate testing and business training is provided to make for a smooth "go live"
scenario.
 Upon implementation, work directly with all team members in the on-going support and future
enhancement development for the respective applications.
 Oversee analysis and customer insights in support of optimizing the performance Office
Depot's online channels (officedepot.com and business.officedepot.com). This position
provides analytics and insights to help drive decision making and support the continuous
improvement of officedepot.com.
 Support the development, tracking, testing, reporting and analysis of all key initiatives to he lp
improve the customer experience, effectiveness over the web, and reduce agent contacts to
the call center to improve how online metrics are used to drive business decisions.
 Utilize web analytics tools (Coremetrics, Cognos and, Tealeaf), as well as integrating data from
web analytics tools with external sources.
 Contribute toward communicating web analytics results to business partners and the senior
leadership team.
 Develop compelling materials for executive level presentations - mining data from multiple
sources and conducting analysis to produce significant and useful insights into client's online
support performance
 Manage the production and distribution of regular, standard reports including report automation

3. EXPERIENCE
(cont’d)
and the integration between web analytics data and external data sources
 Assist in the parallel running of the current system to ensure the new system results are
validated against the existing system
 Assist in QA analysis (i.e., create UAT Test Scenarios, Test Cases and Test Scripts)
 Identify and analyze software defects;
 Delivery monthly/quarterly reporting to executive management team.
 Work with client services to ensure quality of software and ensure timely bug resolution.
Nov 2010 – Dec 2012 Pegasystems Contractor Traveled Weekly, Nationwide
Project Manager
 Travel 75% and 25% telecommute to provide consulting services to clients throughout the U.S.
(Department of Defense, TriWest, Highmark, Health Net, Medco, SunTrust, etc.).
 Assist in all phases of the Software Development Life Cycle (SDLC).
 Conduct interviews and facilitate requirements gathering, process analysis and application
design sessions with project stakeholders including internal IT partners and business partners.
 Develop high quality deliverables across all phases (inception through user acceptance
testing). To include: ability to lead and assist with identifying and optimally defining process
flows and user interface use cases and requirements and drafts during Direct Capture of
Objectives (DCO) sessions.
 Ensure Global Statutory Compliance (i.e., Sarbanes-Oxley) by designing Business Process
and Rule Models (using Visio and Pega PRPC) to document, assess, test, and certify that
proper processes, rules, and controls are in place.
 Assist in the design and development of various portals, ecommerce websites, etc.
 Gather/create detailed business requirements and scope document and translate into detailed
functional specifications.
 Work with development & quality assurance teams to translate functional specifications into
technical specifications, design, test, and implementation documents.
 Develop test plans, test design specs and test cases to match business requirements and
thoroughly test software to ensure proper operation.
 Assist business partners in resolving IT issues and facilitate working with other IT teams.
 Provide written and verbal communication such as status reports, progress reports and
documentation to IT and business partners.
 Identify applications and systems potentially impacted by portal implementation.
 Interface frequently with end users, analysts, and IT to ensure early identification and
resolution of application- and system-related issues.
 Identify and define UML, Object-Oriented Analysis (i.e., process flows, requirements, use
cases, wireframes, etc.)
 Assist in leading the compilation, delivery and maintenance of all phases of a project.
 Support client in the pursuit of new opportunities in solution conceptualization.
 Prepare user documentation and training materials.
 Provide technical training and user support to end users.
 Effectively manage individual workload and proactively communicate project status updates to
the project manager.
 Perform special projects and other duties as assigned.
Oct 2007-Oct 2010 UnitedHealth Group Ft. Lauderdale, FL
Project Manager (Contractor)
 Partner with clients to understand business processes and underlying informational and/or
process automation needs.
 Ensure Global Statutory Compliance (i.e., Sarbanes -Oxley) by designing Business Process
and Rule Models to document, assess, test, and certify that proper processes, rules, and
controls are in place.
 Conduct daily conference calls and focus group sessions to discuss business requirements.
 Document and translate business requirements into functional requirements (i.e., current state
as s essment diagrams, s coping documents, gap analys es, us e cas es, web s ervices , B2B’s ,
etc.) for IT development team.

4. EXPERIENCE
(cont’d)
 Identify applications and systems potentially impacted by portal implementation.
 Create traceability matrix, s ys tem requirements, cos t analys is, B2B’s , u tilize SOAP (Simple
Object Access Protocol) and Liquid XML to test and generate XML-based messages between
applications.
 Interface frequently with end users, analysts, and IT to ensure early identification and
resolution of application- and system-related issues.
 Participate in JAD sessions conducted by business and offer solutions.
 Gather and review documentation related to Ovations ’ MAPD and Part-D business operations.
 Anticipate customer needs and proactively develops solutions to meet them.
 Solve complex problems and develop innovative solutions.
2006-2008 Aetna Ft. Lauderdale, FL
Senior IT Business Analyst
 Manage Case Installation Interface (CII) Project, which enables company to rapidly install 200+
new clients, simultaneously.
 Partner with customers to understand business processes and underlying informational and/or
process automation needs, then translating those needs into formal, documented business
requirements following Aetna’s methodologies and proces ses.
 Ensure Global Statutory Compliance (i.e., Sarbanes -Oxley) by designing Business Process
and Rule Models to document, assess, test, and certify that proper processes, rules, and
controls are in place.
 Transition the documented business requirements into an actionable document by gaining
approval from and meeting the needs of the customer, so as to facilitate the development of
accurate business and functional specifications.
 Conduct research studies (i.e., collecting, analyzing, trending and presenting data and
recommendations to management that may support or refute hypotheses).
 Develop, enhance, and maintain planning models, surveys, benchmarks.
 Evaluate and present information and data that will facilitate decision-making.
 Perform analysis for Business Process Re-engineering opportunities and define, develop and
document before and after process flows.
 Define, develop and document business requirements to ens ure client’s needs are captured
and delivered.
 Develops job aids, training material and instructions for team members that collect data for
analysis.
 Creates written and oral communication materials that effectively summarize findings, supports
fact-based recommendations and provides appropriate detail to substantiate conclusions
 Perform Project Management duties by creating work breakdown structures (i.e., work plans) to
execute recommendations and perform continuing functions to complete projects/tasks
1997–2002 JM Family Enterprises Deerfield Beach, FL
Webmaster / IT Business Analyst
 Coordinate web s ite production, des ign, development and content management for company’s
portal supporting 4000+ internal associates, customers and vendors.
 Manage and track all facets of an IT project from conception to release in portal environment
(i.e., business analysis, Q&A testing in staging and production environments, error tracking-to-resolution,
user guide documentation, customer follow-up, etc.).
 Facilitate strategic business development planning sessions with vendors and customers.
 Participate in the identification, preparation, and development of new workflow processes and
solutions to support the day-to-day activities of the group.
 Provide customers with routine business analysis identifying online needs.
 Follow established methodologies to ensure compliance with customer requirements.
 Interface with programmers to write and edit and new manuals, bulletins, implementation
packages, and other technical documentation (in both hardcopy and online/web-enabled
formats).
 Work in a team environment among other technical editors, technical writers, graphic artists,
and photographers as necessary to create quality software applications.

5. EXPERIENCE
(cont’d)
SOFTWARE
EXPERIENCE
HARDWARE
EXPERIENCE
AWARDS
ACTIVITIES
EDUCATION
 Act as liaison between vendors, clients and internal business units when gathering technical
information, designs,
 Utilize knowledge of HTML, XML, ASP, JavaScript and other web-based tools and utilities to
build framesets, menus, search engines, glossaries, etc.
 Work with customers to identify new online requests (i.e., applications, additional pages,
navigational changes, revisions to existing pages, metadata, cross-linking, etc.).
 Help to define and communicate content processes, timelines, and style guidelines.
 Publis h content to production environment us ing Interwoven’s Team Site and Front Office
application.
 Research, test and implement new software products for implementation into portal
environment.
 Manage online marketing programs, banners and rich media campaigns targeted at driving
new customers to the company's portal.
 Provide web analytics reports to management personnel used to increase site conversion and
marketing ROI.
 Work with programmers and developers to create accurate internal tracking mechanisms.
Identify new areas for growth and expansion.
 Maximize search engine optimization performance.
 Prepare high quality, professional-looking Excel charts and PowerPoint presentations
incorporating visually appealing, high quality graphics.
 Facilitate meetings with client and vendors.
 Design project documentation templates, including Scope of Work, Visio diagrams, project plan
in
MS Project, and timelines for the project
 Convert technical information into user-friendly, non-technical presentations for customers.
 Work with teams to research cost comparisons of new systems and create charts and graphs
that visually demonstrate these figures.
 Consolidate input from teams and prepare weekly, monthly and annual status reports.
 Provide project management and content management training to associates.
 Participate in the creation, development and launching of new online marketing programs.
Microsoft Project, HP Quality Center, Visio, Excel, SharePoint, Adobe Acrobat, Outlook, Gmail,
Interwoven Team Site Content Management Software, Business Process Management (BPM) &
Customer Relationship Management (CRM) applications (Pegasystems, Oracle, PeopleSoft, SAP,
SalesForce), Business Intelligence & Web Analytics software (Coremetrics Web Trends,
SharePoint, Cognos, Crystal Reports, SAP, Insight), FogBugz, Requisite Pro, Pegasystems (PRPC,
Blackbelt, CPM and CSA), Liquid XML, Vignette, Team Track, Track-It, SOAP UI, Tortoise SVN,
Photoshop, Illustrator, Flash, Fireworks, Quark, Word, Access, PowerPoint, DreamWeaver, Lotus
Notes, Platforms: OS=Miscrosoft; Software=Java and .NET.
NT/Novell network installation and administration, PC hardware component and software
installation and upgrades, NT/2000/XP/MS Office troubleshooting.
 Aetna Employee-of-the-Month Award
 JM Family Enterprises Mentoring for Mutual Learning & Success
 Southeas t Toyota As s ociate’s Choice Award
 JM&A Group Pinnacle Award
 JM Family Pres ident’s Award for Community Service
 Dale Carnegie Personal Achievement Award
Golfing, tennis, rollerblading, softball, volleyball, jogging, swimming, reading and traveling.
2002 – 2003 Dale Carnegie Ft. Lauderdale, FL Professional Business Training
1998 – 2000 Kaplan University Ft. Lauderdale, FL Information Technology (3.8 GPA)
1985 – 1987 Eastern Iowa College Muscatine, IA Word Processing

6. LETTER OF RECOMMENDATION FOR ANGELA M. REED
751 W Palm Ave
Boca Raton, FL 33432
Cell: (954) 854-5321
e-mail: angela.reed100@gmail.com
From: Frank.Kelly@SunTrust.com
Sent: Wednesday, June 06, 2012 10:23 AM
Subject: Feedback on Angela Reed
Importance: High
To Whom It May Concern:
My feedback on Angela (Angie) Reed is from the perspective as the Project Manager for the Anti-Money Laundering (AML)
Suspicious Activity Report (SAR) Financial Crimes Enforcement Network (FinCEN) project that started earlier this year and
is scheduled to cut this November. The two members responsible for developing the s ystem requirements had been
working on these for a couple of months with extremely slow progress citing the amount of work and complexity involved in
developing these requirements. At this point, we brought additional BA resources into the project to clos e out on the
requirements. Angie was one of thos e res ources brought in. One other point I’d like to bring out before dis cus sing Angie’s
performance is that the project has high visibility and pressure due to the nature of SAR reporting. Companies that fail to
report, or report with errors, have in the past been fined with several companies receiving 7-digit fines. The fines and
brand erosion is an unacceptable position to the bank so anyone working on this project must be highly professional in their
work ethic and res ults . This is jus t to ‘s et the table’ before I give you the feedback on Angie.
I’ve worked directly with Angie over the las t couple of months and have found her to be very bright, hard -working, focused
and displaying an easy to get along with personality. Having reviewed her wide breath of experience described in her
resume, I decided to target her first assignment for the PDF summary tasks. The PDF issue was previously labeled by the
internal BA as a ‘nightmare’. Angie immediately focused on the challenge, met with the right parties to develop her
analysis and plan of action. In relatively short order, she had defined the requirements for the PDF including developing
necessary USE cases to support her work. She is a good communicator ; I’ve noticed her relations hips with her peers are
cordial and professional. She is able to navigate the forest without taking down the trees to use an old expression. She
also exerted the right amount of pressure in getting the client focused on approving the requirements.
She proactively as s is ted others with the data mapping which was a great example of ‘team’ as s he didn’t have to do this .
She is also conducting a gap analysis post issuance of the data mapping by an internal team member and findin g errors
which will help us prevent future problems. Again, this is a nice example of her being proactive, willingness to work harder
than asked to and a good display of her critical thinking skills in play.
I next assigned her to the COGNOS EFM reports requirements. Same thing. Worked well with others, very focused and,
in short-order, closed out this action item.
I think the nicest complement I can give her is that behind closed doors I reviewed with the BA Lead the remaining two
challenges we had as a BA team and stated that I was losing confidence in the current members assigned to those tasks. I
s tated I wanted Angie added to thos e teams s o I’d know the tas ks would be completed on time and correctly. It’s too early
to pass judgment on her success or not with these two activities (they are due 6/15), but there is no doubt in my mind that
she understands my sense of urgency and will lead the teams to success on these items as well.
In summary, Angie has proven to be results oriented, a delight to work with and be around, and has navigated in short
order some difficult personalities and processes. I would characterize her short time here as being extremely successful
and represented PEGASystems well. I would recommend her to any client without reservation and hope that we have the
opportunity to work together again on a future project.
I’m happy to dis cus s any details or ques tions that you may have.
Frank Kelly
SunTrust Project Manager
678-428-8580 Cell

7. BIOGRAPHY OF ANGELA M. REED
751 W Palm Ave
Boca Raton, FL 33432
Cell: (954) 854-5321
e-mail: angela.reed100@gmail.com
Angela is often referred to as a “jack of all trades ” by her s upervis ors . She has acquired a broad range of experience in the
IT and eCommerce industry throughout the last fifteen (15) years. She has performed in the role of a project manager,
business analyst, functional analyst, systems analyst, portal administrator, network administrator, programmer, webmaster,
web developer, web site content administrator, graphic designer (print and web), editor/writer, marketing specialist and
computer instructor. She has demonstrated experience in leading requirements activities in large, complex IT, television,
and marketing projects.
In 2012, upon the successful completion of a massive project for the Department of Defense and TriWest, Angela Reed
was awarded a s pot bonus by Pega’s management team for her s ignificant contributions to the project.
During Angela Reed's tenure with JM Family Enterprises (ranked by Forbes magazine as the 15th-largest privately held
company in the United States), she was recognized on several occasions for her outstanding performance and volunteer
efforts.
In 2003, Angela won the Associate's Choice Award presented by Southeast Toyota Distr ibutors as a result of her
dedication to outstanding performance and commitment. As stated by Southeast Toyota Vice President, Ken Czubay, "The
hard work and commitment to excellence you demonstrate will be the measurement your peers will strive to achieve . As an
Associate's Choice Award winner, you will be looked upon to continue to set the example for outstanding performance. As
the challenges within our industry continue to grow, you and associates like you will assist Southeast Toyota with
maintaining a status as the world's largest privately owned distributor of Toyota vehicles, automotive parts and accessories.
Thank you for your commitment to excellence!"
In 2003, Angela was accepted into the JM Family Enterprises Mentoring for Mutual Learning & Success Program as
protégé to the Vice President of ITS, Deborah Battisto. While being mentored for a management position, Angela was
promoted to webmaster.
In 2002, JM Family President, Pat Moran, presented Angela with a 'well -deserved' spot bonus for her participation in the
successful launch of the Dealer Portal, a 3-year project. The company’s CEO, Pat Moran, stated, "The fact that your
management has recognized your exceptional effort, dedication and teamwork with this bonus really makes a statement
about the level of your performance. I want to thank you for all you do for JM Family. It is people like you who have helped
make our company a special place to work, and we appreciate having you as part of our family. Working together, we have
a great future ahead!"
In 2002, Angela was recognized with the Dale Carnegie Personal Achievement Award for her determinati on and a strong
desire for self-improvement. This Award is based on outstanding performance as determined by a vote of Dale Carnegie
class members and instructors.
In 2001, Angela was awarded a Certificate of Recognition for her contribution to the evaluation and launch of the Dealer
Portal. Dealer Portal was launched with the vision of providing customers with a single point of entry to the suite of
functions available from Southeast Toyota Distributors, JM&A Group and World Omni Financial Corp/Southeast Toyota
Finance and as a source for industry-leading information. As stated by the company's Executive Management Team, "You
were among a dedicated team of associates who proved why our company continues to stay at the forefront of the
automotive industry. Your tremendous efforts resulted in the development and execution of JM Family Enterprises' state -of-the-
art Dealer Portal. We take great pride in congratulating you and your teammates on its success. This project was a
significant demonstration of how well ITS and our business units can work together to create technology solutions that
maximize efficiencies for our companies and our dealers. Thanks for your efforts in helping JM Family to prepare for a
great future."
In 2000, JM&A President, Lou Feagles, presented Angela with the "Star of Excellence" Certificate for being recognized as
excelling in the core performance factors as outlined in the JM&A Associate Recognition Program.
Between 1997 and 2000, the 'Spirit of JM Family' Program recognized Angela on several occasions for her volunteer
efforts in the community. JM Family President, Pat Moran, stated, "You are part of the 'magic' of JM Family. We would not
have this special quality within our working environment without people like you. Your spirit of generosity and cooperation
is part of the reason we have such great customer satisfaction. Thank you for being such a wonderful associate and for
dedicating yourself to making a difference in our community. You set an example for all of us."