This profile summarizes an individual with over 8 years of experience in project management and business analysis. They have a degree in marketing and management and various technical and business certifications. They have worked on numerous projects across different industries, taking on roles like project manager, business analyst, and requirements gathering. Their experience includes tasks like requirements documentation, gap analysis, and test planning. They also have leadership experience as the founder of a pediatric cancer charity.

1. PROFILE
A hard working, self-starter with a desire to succeed, possessing the ability
to work as part of a team or a team leader. Looking for a new challenge. Extremely
ambitious, with the capacity to learn new skills quickly. I have over 8 years experience as
in the project environement, both technical and business and pride myself on my attention
to detail.
EDUCATION
 Parktown Boys  1993
 Greenside High  1995
 Monash University Johannesburg – Degree in Bachelor of
Commerce - Double Major – Marketing and Management
 Introduction to Business Analysis Course (NCC certified).
 System Design course hosted by Softrain Consultants (NCC certified)
 DipBA- Diploma in Business Analysis (FTI)
 Oracle Database SQL Fundementals Certificate
SKILLS
 Technical:
Microsoft Word, PowerPoint, Excel and Outlook Express, Visio,
SQL server, Oracle SQL, Enterprise Architect, Extensible Stylesheet Language,
XML, UML , Entity Relationship Diagramming (ERD’s), MS Projects 2010.
 Non-Technical:
Very strong interpersonal skills
Organisational and co-ordination skills
Sales and Marketing
Ability to learn and work in a team
Articulate and have excellent writing skills
Extremely good work ethic and moral values
Team player
Analyitical thinker
EXPERIENCE
Senior Business Analyst eBucks
October 2015 – Currently
eBucks is the rewards programme for FNB and Rand Merchant Bank.
Project: Sunset Siebel
Project Description: the decomissioning and replacement of the Siebel Travel
booking system
GARETHEDWARDSTAPLES
[Typeyouraddress][Typeyourphonenumber][Typeyoure-mailaddress]
GARETHEDWARDSTAPLES
9KorhaanStreet,Randparkridge,Randburg,Gauteng21560834451299Gstaples2@gmail.com

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Project: Spend Caps on Discounts
Project Description: the implementation of a capping system on the amount of discount
available to a client.
Project: Prototype
Project Description: the replacement of all client facing interfaces with a more intuitive
client centric approach
Project: SLOW Automation
Project Description: the improved transmission of data feeds and provision of a more
client friendly solution for Airport Slow Lounge client visits.
Project: Travel Business Area – Business Strategy
Project Description: To devise a 5 year strategic strategy for the business area and
depict this in a simplistic presentation for the purpose of providing a view to senior
management.
Project: Business Architecture
Project Description: To provide an overview of the Travel Business Architecture with
the intent of aligning systems architecture to achieve the near-term strategic direction of
Travel.
Responsibilities:
 Requirements Gathering
 Gap Analysis and Exco Proposals
 Functional Requirements Specification
 JAD Sessions
 Business Requirement Specifications
Project Manager First National Bank (Premier Central Support)
February 2014 – October 2015
FNB Premier is a client facing channel within FNB that services a base of 530 000
clients.
Major Programme: E-ing (migrating clients onto more efficient servicing
Channels (Digital Channels).
Role: Project Manager
Responsibilities: E-ing Project.
Devising a high-level strategy to achieve defined goals across existing clients base,
utilising the Premier infrastructure,the Branch banking network, and
Digital channels.
 Project Initiation
o Project Charter
o Project Plan (MS Projects 2010)
 Project Resource Allocation
 WBS
 Gannt Chart
 Risk Management (Risk Log)
 Communication Plan
 Internal Communication Strategy plan

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 Execution:
 Driving Marketing team to Campaign targets
 Driving MI team to supply Data elements
 Driving Learning and Development team to create internal
awareness and training
 Liasing with funcional departments to cater for the Premier
segment’s needs
 Establishing relationships with the Branch network
 Instituting and driving Premier specific changes to Online and App
 Management communications:
 Regular updating at a Stratco level on project progress
 This Project still at execution stage.
Responsibilities: Scorecard Project.
Alligning scorecards to cater for a new FNB strategic focus across 16 different functional
roles and 7 diverse data platforms within a contact centre environment. Design and
Implimentation of a new scorecard system.
 Project Plan (MS Projects 2010)
 Project Resource Allocation
 WBS
 Gannt Chart
 Risk Management (Risk Log)
 Communication Plan
 Project Communication Strategy plan
 Devising a phased release approach
 Execution:
 Driving MI team and assisting with the mapping of data to meet
requirements
 Driving Development team to align with data and cater for front
end requirements
 Planning and driving the Development and UAT testing phases
 Regular updating at a Stratco level on project progress
 Close out:
 Post implementation review
Other Adhoc Responsibilities:
 Business Cases:
o Process Repository Business Case (motivation)
o Internal Staff Marketing Business Case
 Technical Specification:
o Business Rules Specification- Portfoliorisation

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EXPERIENCE
Associate Specialist (Business Analyst) DISCOVERY HEALTH
June 2011 – February 2014
 Maintenance and Administration of Paradigm System
 Resolution of Technical Queries (Admin and Billing)
 Identification of System and Business Processes requiring enhancement within
the Admin and Billing system (Paradigm)
 Identification and resolution of data issues related to system permformance
 Functional Specification and Analysis related to:
 PruHealth System enhancements
 Analysis, Specification and Delivery of Marketing Product enhancements
 Analysis, Specification and Delivery of Vitality Product enhancements
 Analysis, Specification and delivery of Operations Requirements
 Project management skills required for management of SDLC for
the above
 Conducting of JAD Sessions relating to Requirements Ellicitation
 Management of all meetings and related documentation for System enhancement
projects
 Requirements documentation
 Business Rules definition and documentation
 Stakeholder management
 Compiling of Test Strategies and Test Packs
 Development testing
 Management of User Acceptance Testing Process
 Documentation of User manuals related to the Admin and Billing Department
 Enhancement Impact Analysis for system changes
I gained the following experience at Discovery Health Pty Ltd:
 Process Mapping of Paradigm system
 Oracle SQL proficiency
 Proficiency in readind Extensible Stylesheet Language (XSL)
 Member of Business Analyst Working Group (BAWG)
EXPERIENCE
Business Analyst BB&D (SARS Project)  February 2007 – June 2011
 Analysis on the National Call Centre administrative system (Siebel)
 Documentation of Core Tax Systems and Administrative systems
 Functional Specifications and Analysis related to:
o Income Tax Filing Season 2007, 2008, 2009
o Call Centre Quality Assurance

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o Customs Tax
o PAYE Tax (Pay as you Earn)
o IVR (Interactive Voice Response)
 Compiling of Test Strategies and Test Packs
 Heading up the testing team for release 2 (Income tax returns capturing
Systems)
 Bugzilla Administrator (System Defect logging software)
During my employment with BB&D I was outsourced in a consultancy capacity at
the following companies:
I have gained the following experience at Standard Chartered Bank:
 Analysis of Existing Risk department processes and systems for the
Basel 2 Standardised and Advanced methodologies.
I have gained the following experience at Absa Capital Bank:
 Process Mapping (UML standards) and redesign of the Money Markets Processes
 Training and workshops related to process handover
 Production support for fixes to existing fx systems processes
 Creation of manuals and test strategies
 Redesign of Reuters Matching processes
I have gained the following experience at Trudon Pty (ltd):
 Requirements elicitation, documentation and system design for a Business-To-
Business website.
 Driving of the development team to meet deadlines
 Functional Specification of existing system
 Stakeholder management
I have gained the following experience at Absa Bank:
 Architectural Documentation of existing Home Loans End-to-End system
 Process Mapping of DocQ system (workflow system)
 Member of Integration forum for Paperless Portfolio project
EXPERIENCE
Prior to completion of studies  February 2007
 I spent time traveling in New Zealand
 I worked as a Sales executive for Bazerra (Coffee)
 I worked as a Sales executive for Konica

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OTHER INTERESTS
 The Zach Foundation
Chairman and founder of the first Paediatric Cancer Research based Charity in South
Africa (The Zach Foundation) www.thezachfoundation.org
 Sports
Rugby, Squash, Comrades Marathon
REFERENCES
1. Mr. Samuel Mendes (Operations Manager- FNB Premier Banking/ eBucks Travel Head)
Tel: © 087 736 0010
2. Mr. Wesley Thebenare (Senior Analyst BBD- SARS Project)
Tel: © 082 264 4143
3. Miss. Elize Prinsloo (Absa Capital Project Manager)
Tel: © 082 776 3978
4. Rev. J. L. Robinson
Tel: (H) (011) 781 8414
Tel: © 084 567 8178
5. Mr. Patrick Fisher (Senior Analyst – SARS)
Tel: (W) 084 408 1983
6. Mr. Frederick Oosthuizen (Project Manager- Trudon)
Tel: © 083 445 1160
7. Mr. Maxime Papazian (Executive Director- BB&D)
Tel: © 082 900 5555
8. Mr. Brad Guymer (Trustee- The Zach Foundation)
Tel: © 082 889 6565
8. Mr. Nicholas Mouyis (Team Lead- Discovery Health)
Tel: © 082 412 6733