
Organization / Workplace
IBM India Pvt LtdLocation
Hyderabad Area, India IndiaOccupation
IPC Management at IBM India Pvt LtdIndustry
Technology / Software / Internet
About
Technology Leader with 6+ years’ experience in IT Infrastructure Management, Change, Incident, Service Request and Problem Management. Solid management skills, capable of leading & motivating individuals to maximize levels of productivity while forming cohesive team environments. A keen strategist, planner and implementer with expertise in devising strategies aimed at enhancing overall organizational growth, sustaining profitability of operations and improving business performance. Gained basic knowledge on active directory, checking permissions and other access related issues which are account specific, handling Escalations. Good working knowledge on Ticketing tools like BMC Remedy, Peop...