Brian Durkin Resume - July 2016

Brian Durkin PMP, I.S.P, C.I.M, ITCP
bdurkin@intpconsultants.com
+1 780-499-4733
INTP Consultants Inc. Page 1 June 2016
PROFILE – Brian Durkin PMP, I.S.P, C.I.M, ITCP
Brian's focus is to assist his clients attain their desired outcomes from the
initiatives they undertake. He contributes to enabling the actual benefits from
operating the solution over a period of time, not just the successfulimplementation
of the solution.
Brian Durkin is a cofounder and partner of INTP Consultants. He has many years of experience in:
 Procurement consulting;
 Project management;
 Business analysis and consulting;
 Business process design and improvement; and
 Information systems development and implementation.
Brian has been involved in all stages of project delivery, business analysis, and procurement projects. He
has led and managed projects of various sizes for a variety of public and private organizations.
Brian has excellent communication skills (verbal, written and facilitation). He is experienced and
comfortable working with front-line workers,managersand executives. Brian typically employs a team
approach to enable smooth project progress using techniques such as focus groups.
Brian has extensive experience in managing and leading selected large and strategic consulting assignments,
such as:
 Direction, coordination, leadership of multiple product/service vendor activities on behalf of
clients to successfully achieve project goals;
 Provision of innovative, workable strategies and solutions to meet business needs and outcomes;
 Developing procurement strategies and vendor management operating guidelines;
 Management, coordination and guidance of procurement processes for successfulselection and
contracting (in a number of some cases,long term support contracts);
 Supervision and participation in product assessments,evaluations, selections and implementation;
 Preparation of detailed project plans and definition of methodological approaches to give clients a
realistic roadmap to attain their business goals;
 Facilitation of group sessions to effectively use senior work teams in the definition of their
business needs or the resolution of outstanding issues;
 Management, coordination and guidance of system development life cycle phases for system
integration projects;
 Supervision and oversight of team members and stakeholders working together through projects
to produce business results.
Brian has demonstrated his commitment and dedication to his profession by attaining the following
designations:
 Project Management Professional (PMP)
 Information Systems Professional (I.S.P.)
 Canadian Institute of Management (C.I.M.)
 Information Technology Certified Professional (ITCP)

Project Experience
Alberta Human Services Sep 2015 – current
Reference 82 Project Manager/Procurement Specialist/Research and Business Analyst
 Procurement Specialist (PS):Manage/refine/complete Application Maintenance Services (AMS)
procurement (RFP/evaluation plan development; facilitate evaluation/selection; documentation).
 PS: Created an IT Sourcing Strategy document to address Audit comments. Included: Objectives,
Principles, Measurements, Options, Governance, Evaluation steps, tools and templates.
 PS: Manage/draft Infrastructure Operation Services (IO) procurement (RFP/evaluation plan
development; documentation) until external forces changed the approach.
 Business Analyst (BA): Assisted in defining solutions to address new factors,conducted gap analysis,
closed gaps with appropriate solutions including procurement where necessary.
 BA: Research into various IO approaches (e.g. IaaS,PaaS,DRaaS,SaaS type service options)
including appropriate contracting (responsibilities, scope, service levels, payment schedules/options).
Alberta Municipal Affairs – Alberta Emergency Management Agency Jul 2013 – Mar 2015
Reference 81 Project Manager/Procurement Specialist/Research and Business Analyst
 BA: Defined operational aspects to assigning work items to the pre-qualified contractors through a
Statement of Work process as part of the agreements.
 BA: Involved in developing the strategy to repatriate case documentation. Researched options for
case management and document repository capabilities. Included a degree of SWOT analysis.
 PS: Provided strategic sourcing and procurement facilitation and advice to develop (inception through
publication and evaluation to selection/contract) a number of RFPs and PQRs for specialist services
and resources. These resourceswill be invoked quickly on declaration of a disaster event.
 BA: Required requirements definition and establishing procurement strategies to address the needs.
 BA: Proposed and documented process and templates for statement of work steps.
 Project Manager (PM): Developed plans, schedules, monitored progress, reported status/progress,
managed scope/changes,documented project results.
 BA: Wrote, or contributed, to numerous briefing notes.
Alberta Human Services Jan 2014 – Jul 2014
Reference #80 Project Manager/ Procurement Specialist
 PM: Client-based programs require the implementation of information accountability (IA) roles and
responsibilities to enable business and support stakeholders to ensure information is trustworthy and
supports service excellence. The Information Management (IM) Program of the Ministry is assisting
both programs and the CSA Initiative in implementing these accountabilities through the
development and implementation of an appropriate information governance model.
 PM: Project manage, consult and direct processes to procure services through RFP and procurement
documents, for this IM/IA governance.
 PS: Liaised with Business Finance Representatives for requirements, evaluation criteria and
distinguishing characteristics.
 PS: Liaised with Common Service Access,Corporate Finance and Legal Services, coordinate
approvals from business representatives and any revisions required.
Service Alberta Jul 2013 – Jul 2014
Reference #79 Procurement Specialist/Business Analyst/Facilitation
 BA: Instrumental in developing the Strategic Services Integrator functions, for oversight of multiple
contracts/vendors to ensure consistency and continuity of processes and relationship building.
Assisted senior levels derive appropriate vision/strategy.
 BA: Instrumental in developing Outcomes, associated Service Levels and Payment Schedules.
 BA: Performed research through an environmental scan of Alternative Sourcing Delivery used by
other provinces. Included a degree of SWOT Analysis as they pertain to application to the GoA,
 PS: Provided procurement specialist services,related to large Outcome Based procurement suite of
RFPs. Drafted RFPs,Responsibility Matrices, Evaluation Plan and Evaluation Criteria.

Project Experience
 Facilitation (Fac):Facilitated the development with Procurement Services,Legal, CIO, IT, Risk
Management, Information Management and Security.
 BA: Involved in the strategic visioning of possible alternative MOVES RenewalModernization
solutions (replatform, rewrite, COTS solution, complete outsourcing).
 PS: Drafted an RFP for MOVES RenewalModernization initiative, current assessment. This
involved understanding the directional intent, issues, risks, options in order to adequately describe the
requirements. Also drafted the evaluation criteria and evaluation plan.
 BA: Wrote, or contributed, to numerous briefing notes.
Alberta Municipal Affairs – Southern Alberta Flood Recovery Task Force 2013
Reference #78 Procurement Specialist/Facilitation
 PS: Provided strategic sourcing and procurement advice to the task force.
 Facilitation (Fac):Facilitated use of Transportation’s PQR for the Task Force purposes, to save
time/effort/money.
Alberta Municipal Affairs – Alberta Emergency Management Agency Jul 2012 – Mar 2013
Reference #77 Project Manager/Procurement Specialist/Research and Business Analyst
 BA: Involved in developing the strategy to change the Disaster Recovery Program operations.
 BA/Fac: Performed and facilitated a full jurisdictional research (from organizations across Canada
and around the world) to identify the best target operational model, operation processes and tools for
case management and information management, plus procurement strategy,based from conducting an
RFI where the responses were limited. Included a SWOT analysis.
 BA: Outline current operations and gaps along with potential resolutions.
 PM: Part of the procurement and review and strategy was for the IT component with various options
to provision the required IT and IM services.
 BA: This research and associated facilitation, consultant and advice were focussed on eventual
operational outcomes. The results were used at the DM and Minister levels.
 PM: Oversight on a performance measurement and outcomes identification and requirements.
 PS: Provided procurement specialist services,conducted 2 RFPs through to selection/contract.
 PM: Developed plans, schedules, monitored progress, reported status/progress, managed
scope/changes,documented project results.
 PM/BA: Wrote, or contributed, to briefing notes.
Alberta Human Services Jan 2012 – Nov 2013
Reference #76 Project Manager
 PM: Oversight of multiple projects, and the combining into one, by an INTP project manager for
Occupational Health and Safety (at the time part of Human Services).
 Included setting the strategy for, the implementation of, and the launch of additional compliance
tools to be used with the public (individuals and corporations). Public consultation and
information sessions were conducted.
 Included the IT strategy for support for ticketing, with the resulting solution being an extension to
another system and associated interfaces with contract models and Justice’s JOIN application.
 Included the oversight of development and implementation of the IT enablement.
 Included the related instruction of processes,changes to processes,additional “peace officer”
training, training to address different conflict situation caused by the launch and use.
 PM: Member of the Steering Committee, including ADM. To provide advice, to the vision and to
ensure the project met the overall needs and outcomes.
Alberta Human Services (Common Service Transformation Office) Sep 2011 – Sep 2012
Reference #75 Project Manager/Procurement Specialist/Business Analyst
 PM: Provided advice and assistance to senior levels within the group and with the business
stakeholders regarding the vision, strategy and operational implementation impacts.
 PM/PS: Project manager and procurement specialist for 4 separate Requests For Proposals (RFPs).

Project Experience
 PM: Developed the project plans, communication plans, RFPs,respective evaluation plans and
evaluation criterion with appropriate scoring mechanisms.
 PS/Fac: Coordinated the Evaluation Team consensus and documented the results. Performed
reference checks and attended debriefs.
 PM: Managed and led a project/procurement (1 of the RFPs) to engage a service provider from the
market place to perform an IMT System Review of current application supporting the business
programs and propose an appropriate framework and IT Strategy. Led members of the CSTO teamto
strategize various IM/IT options forpossible solutions to enable a well defined RFP and evaluation
criteria.
 PM: Project manager for the financial and workforce analysis project. Developed the RFP (another 1
of the RFPs) to engage the service provider. Oversaw the consultant company team and connect with
consulting project manager and business stakeholder governance levels, attended and represented the
results at the ADM Committee. A SWOT analysis was included.
 PM: Needed involvement in the business function/process harmonization to procure for the
correct scope and manage the analysis according to the direction of the initiative.
 PS: Provided procurement specialist and project management services to develop the first Results
Based Budgeting RFP to be published by the GoA (another 1 of the RFPs). Coordinated and
documented the evaluation and selection, through an evaluation team. Reported to and advised the
ADMs.
 PS: Provided procurement specialist and project management services to develop the RFP for
Outcomes/Performance Management (the other 1 of the RFPs). Coordinated and documented the
evaluation and selection, through an evaluation team. Reported to and advised the ADM.
 PM: Project manager for the development of a critical consolidated results reports to present the
results of the initiative and formulate future implementation activities.
 BA: Gathered requirements for all procurement requirements with varied and diverse stakeholders.
 PM/BA: Wrote, or contributed, to numerous briefing notes.
ATB Financial Jun 2010 – Sep 2011
Reference #74 Project Management Consultant/Facilitation
 PM/Fac: Project management and resourcing management consulting and facilitation to the members
of the large project to implement new ERP financial components GL, AP,FA and interfaces from
banking system to the GL.
 PM: Assisted/mentored in development of business plans, program plans, strategic plans, tactical
plans, operational plans, communication plans and road-maps
 PM: Provided advice to the senior finance department executive and service providers via suggestions
& recommendations on approaches to accomplish various project elements.
Alberta Appeals Commission Feb 2010 – Nov 2012
Reference #73 Project Director
 PM: IT Strategy(izing) to determine possibilities and potential requirements, costs, benefits, impacts
and risks in the business case and for the RFP.
 PM: Member of the Steering Committee, including Commissioner to provide advice to the vision,
initiative and to ensure the overall needs and outcomes were met. Reported to the Commissioner.
 PM: Oversight (Project Director) for the project to identify requirements, SWOT Analysis and
implementation strategy for a new Case Management system, including components to cover the total
business of the commission.
 PM: Oversee the development of business functions/processes in a new way to bring together the
offices, stakeholders and case managers to formulate an ICT design for the cases,scheduling and
document management.
 PM: Included current assessment,future state description, strategic plan, business case,RFP
development, vendor management and implementation.

Project Experience
Alberta Employment and Immigration Apr 2010 – Aug 2010
 PM: Technical Project Manager (developing plans and roadmaps) for a project to collect health and
safety data.
 The data would be collected from industry through a 3rd party. The ministry would glean aggregate
data from the details collected.
 PM: Created an outline for the 3rd party to follow when submitting an application for the funds. The
ministry provided funding to the 3rd party to cover some development and support costs.
 PM: Managed the pilot testing and implementation to prove the first modules so that further funding
was released.
Alberta Employment and Immigration Oct 2009 – Feb 2010
 PM: Project managed the procurement of Redaction Software for the Information and Privacy Office.
 BA: Gathered requirements for the solution, and incorporated into the RFP for the Redaction
Software.
 PM: Included IT strategy for addressing redaction and FOIP requests.
 PM: Ensured that strategy was covered and provided in the selected product and implementation.
 PS: Developed the evaluation plan and evaluation criteria with the business area.
 PS/Fac: Facilitated and coordinated the development of the evaluation criteria, and the evaluation by
the evaluation team, and document the results.
 PM: Connected with, and reported to, the Ministry’s Information Privacy Officer.
Alberta Justice Sep 2009 – Apr 2010
 PM/PS: Project management and procurement specialist to design an ICT procurement strategy for
JIMS, reporting to the Executive Director.
 BA: Reviewed JIMS documentation (vision, mission, business case,etc.) to outline the required
outcomes, with SWOT analysis of those alternatives. Provided advice, validation and sought
clarification to vision, mission, objectives, ICT Strategies, outcomes and possible impacts/risks.
 The initiative was to maintain the multiple COTS software that delivered harmonized and optimized
business processesforAlberta Justice and the Courts. It was to deliver improved access to justice for
all citizens of Alberta and external stakeholders in support of fair and accessible civil and criminal
justice system.
 PS: Created a Request for Pre-Qualification, with associated evaluation criteria and evaluation plan,
published the RFQ and reviewed responses.
 Project postponed due to review of governance and future directions.
Alberta Employment and Immigration Jun 2009 – Aug 2010
 PM: Managed the development of, and wrote the RFP, evaluation plan and the evaluation criteria for
the next (see reference #37 below) Application Maintenance and Development Service contract.
 BA: Gathered and understood changes to business requirements and business support needs.
 PM: Confirmed the IT Strategy and revised it where necessary,for the contract term
 PM; Outlined how the contract roles/responsibilities and operational management worked to
implement the IT Strategy across the services.
 PS/Fac: Facilitated and coordinated the evaluation by the evaluation team (multiple business areas
involved), and document the results.
 PM: Reported to the CIO.

Project Experience
Alberta Children and Youth Services Feb 2009 – Mar 2009
Reference #68 Project Manager/Procurement Specialist/Facilitation
 PM: Project managed the “expedited” development of, and wrote the, RFP for a major application
development using the Cúram Case Management product.
 Included adjusted plans, communication plans, roadmaps for all stakeholders as this expedited
procurement project completed in 2 months, normally 6+ months to undertake one of these projects.
 PS/Fac: Facilitated and coordinated the development of the evaluation criteria, and the evaluation by
the evaluation team (multiple areas),and documented the results. Senior cross ministry management
were part of the evaluation team (ADM, CIOs).
 PM/Fac: Expedited procurement project, requiring expressed participation and contribution from
Procurement Services and Legal to review and approve the publication, in a much shorter time than
usual.
Alberta Sustainable Resource Development Jan 2009 – Aug 2009
Reference #67 Project Manager/Business Analyst
 PM/Fac: Facilitated and designed a revised IT Governance structure with strategic and tactical
elements with current directions and current major initiative deliverables plans and funding
profiles/needs, (reviewed documentation including business cases). Including vision and mission of
the new approach.
 Presented to the ADM/CIO and other senior management.
 BA/Fac: Facilitated the design of the IT strategic planning and funding request activities to address
requirements for major business application needs across the diverse business areas of the ministry
and with other ministries.
 BA: Documented the recommended submission and approval processes.
 PM: Provided oversight and management support to the transition of application maintenance
services from one service provider to another.
Alberta Sustainable Resource Development Jan 2008 – Dec 2009
Reference #66 Procurement Specialist
 PS: Provided guidance, expertise and direction to the business and information technology
representatives and teams for a major procurement project.
 PS: Provided consulting support, RFP development and evaluation criteria to ASRD’s outsourcing
initiatives (Application Maintenance/Development, Strategic Alliance partner and Enterprise Content
Management strategic partner). In some cases,actually developed RFP components.
ATB Financial Apr 2008 – Mar 2009
Reference #65 Facilitation, Strategic Direction
 Fac/PM: Provided strategic quality assurance,consulting and facilitation to assist and direct a Senior
Executive stay on track with the strategic initiative whilst handling operational activities and day-to-
day issues.
ATB Financial Jan 2007 – Dec 2007
Reference #64 Facilitation, Strategic Direction
 Fac/PM: Provided strategic facilitation services and consulting to assist and direct the project team
(senior executive and management fromvariouslines of business) to outline the parameters (vision,
mission, objectives, SWOT analysis, outcomes) of a major corporate initiative regarding the IT
Strategy for a new ERP and Banking system.
 Fac/PM: Outlined the input required for the business case and the related Requests For Proposals
(RFPs) and evaluations.

Project Experience
Alberta Health and Wellness Dec 2006 – May 2007
Reference #63 Project Manager/Procurement Specialist
 PS: Oversight and quality assurance for a number of resource based Request For Proposal (RFP)
development, along with associated evaluation plans.
Agriculture Financial Services Corporation Nov 2006 – Jan 2007
 BA: Gathered and understood the requirements, needs and direction for the organization.
 PS: Provided advice and consulting support for the IT strategy and the development of a Request For
Proposal (RFP) and evaluation criteria to pre-qualify application development and maintenance
vendors for a multi-year arrangement.
 BA/Fac: Educated and recommended options to the President and Managing Director level and CIO.
Alberta Children’s Services Sep 2006 – Dec 2010
Reference #61 Project Director/Project Manager/Business Analyst/Change Manager
 PM: Assumed the Project Director role for the Electronic Information Management Initiative to assist
the initiative sponsor(s). Assisted in vision, mission, objectives, outcomes, strategy and direction.
 PM: Required the understanding and direction provided by the initiative documentation (including
business case,etc.). Reported to the CIO.
 PM: Included the IT Strategy as it related to administrative & operational records storage, retrieval,
retention, security and access across the ministry and regions, plus accessible internally and remotely.
 PM: Included overseeing the Administrative and Operational Records project, the implementation of
strategy through the ERM software,a number of other technologies & related projects resulting in a
successfulinitiative.
 BA/CM: Included the processes/workflows for records/document/version handling, security/access
administration, retention policies, disposal approvals processes and other important processes.
 PM: Managed the system integration vendors.
 PM: Managed and coordinated the “Systrust Audit” on Managed Operation (MO) processes/services,
conducted by an eternalauditor and required interaction with the service provider.
 PM: In 2010, provided oversight to review the technical details and requirements of Designated First
Nations Agencies (DFNA) offices computer equipment, develop options and recommendations for
upgrades to the equipment and connectivity to access the new ISIS application, which changed the
processes significantly. The connectivity requirements/solutions were recommended for upgrade.
 PM: In 2007, provided oversight for an INTP contractor to review connectivity and develop scenarios
for Designated First Nations Agencies (DFNA) offices to connect into the ministry systems from their
remote locations across the province. Included broadband, satellite, Supernet, mobile, air card
options.
Alberta Human Resources and Employment Aug 2006 – Mar 2007
 PM: Conducted a Project Review on project structure,roles, processes and outcomes to identify
“lessons learned” and recommend strengths and improvements areas for future projects, for the CIO.
 PM: Involved the review of all documentation (business case,project charter,project status reports,
change requests, decision requests, etc.).
Alberta Children’s Services Jul 2006 – Sep 2006
 BA: Gathered and understood the requirements and issues surrounding past vendor services.
Confirmed and revised IT Strategy as related to provisioning support, maintenance and development.
 BA: Researched,investigated, analysed sourcing approaches for Application Development and
Integration Services and Managed Operations.

Project Experience
 PS: Recommended approach with appropriate impacts, risks and operational processes,service levels
and checkpoints.
 PM/Fac: Managed/facilitated/coordinated the implementation of the strategy and selection process.
Alberta Human Resources and Employment Mar 2006 – Aug 2006
Reference #58 Procurement Specialist
 PS: Assisted in the writing of an RFP and evaluation model for a packaged solution for mission
critical functionality for Alberta Works.
Alberta Children’s Services Nov 2005 – Jan 2006
 PS: Wrote the RFP and evaluation criteria and evaluation plan for an application development project
to create a new financial system.
 BA/Fac: Gathered the requirements for the system, the service provider and the gaps between the
current and future states.
Alberta Human Resources and Employment & Children’s Services Sep 2005 – Mar 2009
 PS: Represented the two Ministries on the GoA ICT Initiative, (Managed Operation services
bundles). Participated in working group meetings to establish the vision, IT Support Strategy, review
the business cases,plan, design the initiatives services models and resourcing; assist in the
preparation of RFPs; created and fulfilled the required data collection.
 BA: Understood the overall requirements of the ministries, the service provider and the gaps between
the current and future states.
 Included the formal application of ITIL and COBIT to the project, requirements and deliverables;
 Continued to update the assessment of GoA Domain and SA Shared services transition.
 PM: Reported back to the CIOs of each Ministry.
Alberta Human Resources and Employment Sep 2005 – Mar 2006
 PM: Provided project management (plans, roadmaps, communications, direction) and coordination
services for the development of a Request For Proposal (RFP) to solicit Service Provider proposals to
provide Managed Operation services.
 Included a review and assessment of transitions to GoA Domain and SA ICT shared services.
 BA: Involved in the vendor management services of requirements gathering and definition, gathered
the requirements for the service provisioning, services, service levels and the gaps between the
current and future states.
 PS/Fac: Created the Request for Proposaland Contract, plus create the evaluation criteria and plan,
followed by coordination of evaluation and selection activities.
Alberta Children’s Services Jul 2005 – Sep 2006
 PM: Provided project management (plans, roadmaps, communications, direction) and coordination
services for the development of Requests For Proposal (RFPs) to solicit Service Provider proposals to
provide i) full Application Maintenance and Development Services and ii) Managed Operation
services. Reported to the CIO.
 BA: Involved in the IT support strategy and requirements definition.
 PS/Fac: Created the Request for Proposaland Contract, plus created the evaluation criteria and plan,
followed by coordination of evaluation and selection activities.

Project Experience
Alberta Children’s Services Apr 2005 – Jul 2005
 PM/BA: Created a business case,reviewed alternatives and recommended a new strategic
sourcing/procurement model for Project Management Delivery Resourcing to meet business/
project/stakeholder requirements.
 Fac: Facilitated workshops to identify the requirements and mapped those to alternative models and
created the business case and implementation plan for the recommended model.
 PM: Gained approval through the PMO to the CIO,
ATB Financial Mar 2005 – Apr 2005
 BA/Fac: Identified and defined a corporate scorecard,through SWOT Analysis, to make the items
consistent across reports. Included current practices and future requirements.
 BA: Defined/created corporate level scorecards for the Lines of Business. Presented to the Senior VP.
Alberta Health and Wellness Nov 2004 – Feb 2005
 PM/BA: Developed an Overall Strategy Issues document for Executive decision regarding the logging
of individual identifying health information disclosures.
 BA: Developed the Data Disclosure Log Requirements (both business and technical) for FOIP and
HIA information privacy and disclosure.
 BA/Fac: Developed an Implementation Strategy to close the gaps between the requirements and the
current logging capabilities, including related SWOT analysis.
 BA: Developed and implemented the Operational Model (policies, practices) to log/track and report
on the occurrences of individual’s health information disclosed external to Health and Wellness by
electronic means.
University of Alberta Sep 2004 – Nov 2004
 PM/Fac: Conducted a mid-point Success Assurance Review on a multi-phase PeopleSoft Grants
Management module deployment and integration. Analyzed the project to-date from business case,
process,team and management standpoints and recommended appropriate corrections to the project
organization and processes to increase the chances of overall success.
 PM: Presented findings and recommendations to senior levels of Finance and Grants.
Alberta Human Resources and Employment Jun 2004 – Nov 2004
 BA/Fac: Facilitated the development an Information Technology/Information Management (IT/IM)
Tactical Plan, with representative of different business areas. The tacticalplan provided the project
components (potential schedule and budget) based on the business cases documentation, plus business
requirements and business priorities gathered through focus group sessions with the business areas.
 BA/Fac: Worked with the senior representative regarding vision, mission, objectives and plans to
determine proprieties for the planned initiatives/projects.
 PM/Fac: TacticalPlan presented to, implemented for, and used by, the Information Strategic
Committee (cross ministry business area senior management) and the CIO.
ATB Financial Jun 2004 – Jul 2004
 BA: Business Analyst to document the requirements and mechanics for the Credit Risk Rating Model
assessments of companies seeking over $1million loans. Utilized a scorecard approach.

Project Experience
COMPRU – Canadian Medical Modelling Institute May 2004 – Jun 2004
 BA: Project Manager on a project to define the vision/strategy of CMMI, present the vision/strategy
to high profile partners and prepare a funding application to Western Diversification and the
provincial government.
 BA/Fac: Assist in defining requirements, funding needs, benefits, impacts, risks.
 PM: Developed and managed the project, plan, and participation by a number of participants, (both
internal and external).
Alberta Health and Wellness Apr 2004 – Jul 2004
 PM: Project Manager on a project to perform a Post Implementation Review on a high profile project
implementation and public launch.
 BA: Reviewed the initiative documentation (Business cases,project charter,project status reports,
change requests, decision requests, etc.).
Alberta Human Resources and Employment Aug 2003 – Nov 2004
Reference #45 Project Manager/Business Analyst/Procurement Specialist
 BA/Fac: Prepared Strategy documents, SWOT Analysis, and Business Cases for the department to
compare: i) in-house application support to centralinitiative; ii) in-house infrastructure MO support to
central initiative; and iii) need to extend in-house infrastructure (MO) support through central
initiative delays.
 PS: Represented the ministry on a cross government initiative working teams regarding a major IT
outsourcing MO venture (initial ICT-SC initiative). Reported to the CIO.
 BA: Assisted AHRE’s Information Management and Application Support (IMAS) group to analyze
and resolve a number of long standing issues.
 BA: One major activity was the review of the value provided by the Strategic Information
Environment (SIE) business intelligence environment providing management and strategic reporting
for AHRE business using internal and external data sources.
Alberta Health and Wellness Oct 2003 - Mar 2004
 PS/Fac: Provided consultation, knowledge and experience to facilitate an internal team to develop a
Request For Proposal (RFP),Master Agreement and Evaluation plan/criteria for a major outsourcing
initiative to pre-qualify application development service providers for a multi-year, multi-sourcing
arrangement.
 PM: Implemented strategy created in Ref 43. Worked with senior management and senior resources
to provide a plan, schedule and monitor progress through the plan. Identified risks and issues and
assisted in the resolution of those issues.
Alberta Health and Wellness Aug 2003 - Sep 2003
 PS/Fac: Created a Sourcing Strategy for IT, IM and Wellnet sourcing (internal, managed operations,
application development and application maintenance).
 BA: Involved requirements definition, contracting arrangements,operational tactics, overall
roles/responsibilities and implementation strategy and SWOT analysis.
 PM/Fac: Presented the plan to the Executive for endorsement and approval. Reported to the
ADM/CIO.
 PM: Implemented in the next engagement (see Ref 44).

Project Experience
Grant MacEwan College (now MacEwan University) Jun 2003 – Sep 2003
 PM/Fac/PS/BA: Project managed (plans, roadmaps, communications, direction), facilitated,
employed procurement and vendor management knowledge, plus business analytical and writing
skills, to assist the College through the selection process (EOI,RFQ, RFP) to procure a builder to
Design-Build-Operate the Student Residence facility (possibly under a P3 solution). First one of its
kind for the College.
 BA: Gathered requirements from a number of diverse engineering specialists and disciplines to
formulate all requirements into the procurement documents and evaluation criteria.
 PM: Reported to members of the board.
Alberta Pension Administration Corporation Dec 2002 – Sep 2003
 PM/BA: Managed and facilitated a team of analysts to:
 Conducted a study into the current state of the information management, document management
and workflow for the organization, including gaps from current to future;
 Outlined a future state picture (vision) to manage the operational and support information;
 Analysed strength, weaknesses,opportunities, threats (SWOT) for the alternatives.
 Created an IT Strategy and Business Case along with business and technical requirements to
implement that future state;
 Created an implementation strategy for the overall implementation;
 Included the requirements in an RFP to select the appropriate vendor and software products.
 PM/Fac: Presented to the executive management group.
 PM/Fac: Assisted the senior management with respect to vision, mission, objectives and outcomes.
Worker’s Compensation Board Nov 2002 – Dec 2002
 BA: Reviewed and revised the WCB’s IT security standards document based on input from subject
matter experts as to the changes over the past 12-18 months.
 BA: Clarified the use of the standards through better structure and presentation of the information.
 BA: Recommended an approach to coordinate the various levels of the standards from high level
policies to detailed “how-tos”.
ATB Financial Oct 2002
 BA: Conducted a Requirements Definition for the inclusion of the content components of a new line
of business onto their corporation’s web site.
 BA: The requirements targeted short, intermediate and long term requirements and opportunities.
 PM: Presented to the VP.
Alberta Human Resources and Employment (AHRE) Jun 2002 – Sep 2002
 PM: Client Project Manager (plans, roadmaps, communications, direction) for the successful
transition of Application Maintenance and Development Services from existing service providers to
one service provider.
 PM/Fac: Facilitated, managed, coordinated and worked with the two Vendors’ Project Managers to
monitor and ensure a cooperative and acceptable resolution to issues.
 PM: Upper level management from both the vendors and the ministry were very interested
stakeholders.

Project Experience
Alberta Human Resources and Employment (AHRE) Aug 2001 – May 2002
 PM/BA/Fac: Visioning, Strategy and operational requirements developed, as previous applications
supported by multiple service providers and needed a major adjustment to one service provider.
 PM: Provided project management, facilitation and coordination services for the selection of a
Service Provider to provide full Application Maintenance and Development Services across
applications used by multiple business areas across the ministry.
 PM/PS: Developed AMS/ADS RFP to replace 12 contracts with 1 contract/service provider and
divide the previous AMS/ADS/MO into separate AMS/ADS and MO contracts.
 PS: Implemented the Strategy. Created the RFP and Contracts, created evaluation criteria,
coordinated answers to vendor questions, coordinated the evaluation and selection, documented the
evaluation results, and participated in vendor de-briefings.
 BA: Involved the vendor management services of requirements definition.
Virtual Project Office (VPO) Product Mar 2002 – Jan 2004
Reference #36 Product Manager
 PM: Project/product manager for a Virtual Project Office (VPO) product. This product was web-
based and client/server based which provided a secure and controlled document repository for project
documentation and a means for collaboration between project team members, especially useful for
virtual project teams.
 PM: Project manager for the development, enhancements and operations of the VPO.
 PM: Led resources in the requirement definitions, development, testing, documentation and
integration of the product into various situations.
Dublin City Council (Ireland) Jun 2001 – Jul 2001
 PM: Addressed the need for PMI certified Project Management training for the Housing department.
 Fac: Facilitated and coordinated Project Management training offerings (multiple times during 2001
and into 2002) to the municipality’s Housing department.
Esat (Ireland) Jan 2001 – Jul 2001
 PM/Fac: Conducted Project Management training multiple times for the organization.
Chorus (Ireland) Jan 2001 – May 2001
Reference #33 Project Manager/Change Manager
 PM: Project Manager for Chorus to facilitate and oversee the implementation (by a major service
provider) of a COTS Interconnect Billing system for Chorus’ new telephony business. Involved
tracking the project team, and oversight of the acceptance testing.
 PM: Worked closely with the PM of the related project for the new hardware,infrastructure and
support (telephony and IT technology equipment).
 Change Management (CM)/Fac: Facilitated and coordinated the change management for Chorus
staff’s readiness,training and redesign of processes in order to accept and implement the system.
 PM: Provided visionary and directional overview to the executive for the future further development
of the telephony business needs (IT Strategy).
 PM: It was a very successfulimplementation. Interaction with the executive level was necessary,
Reported to VP and CEO directly.
 PS: Involved in contract negotiation with the company legal representative and the software company
and the software integrator company.

Project Experience
Alberta Workers Compensation Board (WCB) Aug 2000 – Nov 2000
 PM: Managed and conducted a “Proof of Concept” to define and validate a “new” human resource
management model.
 BA: The proposed model was required to provide support for “planning” and “fulfilling” the
commitments of resources to functional and project work.
 BA/Fac: Incorporated business case attributes, and analysis of strengths, weaknesses,risks,
opportunities and impact.
Alberta Workers Compensation Board (WCB) Aug 2000 – Nov 2000
Reference #31 Project Manager/Documentation Specialist/Business Analyst
 PM: Managed and completed the documentation of PMO guides for the board.
 Documentation Specialist (DS): A Business Initiative Guide, a Project Guide and a Production
Guide were created to lead business area representatives,vendors and supporting staff/resources
through the approach to initiating and delivering projects and deliverables.
 BA/DS/Fac: Incorporated business case templates, charter templates, change request and decision
request processes.
Alberta Workers Compensation Board (WCB) Jun 2000 – Dec 2000
 PM: Managed a team (plans, roadmaps, communications, direction) to select Help Desk call tracking
and call management software. The team defined evaluation criteria, researched potential solutions,
evaluated the solutions, compiled a shortlist and recommended a software package for purchase and
installation.
 BA: Identified changed processes and activities to perform the support activities with the new tool.
Alberta Treasury Branches Jan 2000 – Jan 2005
 PM: Led short, complete projects to gather requirements, create designs, develop system functions,
design processes,test,pilot and implement in multiple departments.
 CM: Provided training, guidance and quality assurance to other analysts in performing tasks and
activities to complete these projects.
Alberta Department of Resource Development Jan 2000 - Mar 2000
 PM: Led a project (plans, roadmaps, communications, direction) to review and analyze the
commonality and divergence of Client Support (Help Desk) provided by previously two separate
organizations now re-organized under the same Ministry.
 PM: Led another senior analyst to produce the deliverables on time and in budget.
Alberta School Employee Benefit Plan (ASEBP) Jan 1999 – Aug 2000
 PM: Implemented another part of the IT Strategy created in Ref 19. Provided client project
management and coordination (plans, roadmaps, communications, direction) for the development and
implementation of software to support the Accounts Receivable and Invoicing business processes and
requirements.
 Fac: Facilitated group sessions to define business specifications and processes.
 PM: Provided project management and coordination for the development and implementation of the
interfaces/conversion to the new General Ledger module of the new Financial software package
 PM: Supervised the user acceptance testing and general technical application enhancements for the
complete Y2K upgrade. Implemented successfully.

Project Experience
 PM/CM: Planned and managed the change management process to prepare, train and transition, the
staff, for the revised processes,policies and system capabilities.
Telus PLAnet Sep 1999 - Dec 1999
Reference #26 Project Manager/Change Manager/Business Analyst/Documentation Specialist
 PM/CM: Planned and managed (plans, roadmaps, communications, direction) the change
management process to prepare, train and transition, the staff from many business and technical areas,
for the new processes,policies and system capabilities.
 BA/DS: Led a team (and provided quality assurance) to document processes for the initial launch and
the subsequent automated interfaces for a new Unified Messaging service.
 BA/Fac: Facilitated client areas to define and develop Service Delivery processes for the new service.
 BA/Fac: Facilitated group sessions to identify risks, issues and mitigation response processes.
 DS: Documented the processes for initial launch and the subsequent automated interfaces.
Alberta Human Resources and Employment (AHRE) Jul 1999 - Sep 1999
 PM: Led a project (plans, roadmaps, communications, direction) to document high level processes
and data structures of two similar IT business applications systems from two separate departments
now re-organized together.
 BA/Fac: The systems were analyzed for commonality and divergence.
 PM: The challenge in this project was that the two systems were supported by different external,
outsource vendors.
Heart & Stroke Foundation Dec 1998 - Mar 1999
 PM: Implemented first priority of the IT Strategy created in Ref 23.
 PM: Project Manager (plans, roadmaps, communications, direction) to lead clients and other analysts
in performing tasks and activities
 BA/Fac: Conducted a Business Area Analysis of the complete foundation business. Incorporated
business case attributes and SWOT analysis.
 BA/Fac: Created selection criteria, and Evaluated/Analyzed software package alternatives.
 PM: Presented the report to the Executive Committee and to the Board.
Telus PLAnet Jul 1998 - Jan 1999
 PM: Planned and managed the change management process to prepare, train and transition, the staff
from many business and technical areas,for the new processes,policies and system capabilities.
 PM: Led a team (and provided quality assurance) to document processes for the initial launch and the
subsequent automated interfaces for a new Internet Call Manager service.
 BA/Fac: Facilitated client areas to define and develop Service Delivery processes for the new service.
 BA/Fac: Facilitated group sessions to identify risks, issues and mitigation and response processes.
 DS: Documented the processes for initial launch and the subsequent automated interfaces.
Heart & Stroke Foundation Feb 1998 - Jun 1998
Reference #22 Strategic Planner/Project Manager
 PM: Facilitated and conducted an Information Technology Strategic Plan for the full operation,
including all components, research,alignment to business, costs, benefits, impacts, risks
 PM/Fac: Presented the plan to the Executive Committee and to the Board to assist them with the
vision and mission.

Project Experience
Alberta Distance Learning Centre (ADLC) Dec 1996 - Feb 1997
 PM: Project Managed (plans, roadmaps, communications, direction), led and conducted the
development of a Needs Assessment of ADLC’s student administration system. As this system is
mission critical and handles all aspects of the “school” business, it constituted a full IT Strategic Plan.
 BA/Fac: Incorporated business case attributes and analysis of impacts, risk, benefits, costs.
 BA: Outlined and modeled (high level) the processes and data entities.
 BA: Conducted a preliminary search of potential solutions to identify major issues and costs.
 BA/DS: Documented the findings.
 PM/DS: Presented a well-received report, providing a preliminary recommendation to the senior
management team to assist them with the vision and mission.
 BA: Conducted an assessment of a possible package solution to meet the business needs.
 PM: Reviewed Work Plan and Project Management Approach for the major enhancement and
implementation project.
Alberta School Employee Benefit Plan (ASEBP) Jul 1996 - May 1998
Reference #20 Project Manager/Business Analyst/Change Manager
 PM: Implemented first priority of the IT Strategy created in Ref 19.
 PM: Project Manager (plans, roadmaps, communications, direction) for the entire project from: initial
business requirements, SWOT Analysis; through Business Area Analysis; into software package
evaluation and selection and then installation, interface development, testing, acceptance testing,
conversion and implementation. The development teamconsisted of in-house staff and four(4)
vendors.
 PM: Planned and oversaw the activities for the successfulimplementation of the solution,
comprising package acquisitions; multi-vendor enhancements and interfaces to legacy
applications; restructuring and conversion of file/image storage; implementation of required
controls; upgrades to hardware and software.
 PM: Planned and managed the change management to prepare,train and transition, the staff from
many business and technical areas,for the new processes,policies and system capabilities.
 BA/Fac: Developed a Business Area Analysis for the Coordinated Case Management function.
Facilitated (JAD) sessions to prepare Entity Relationship, Process Definitions, Process
Decomposition diagrams and Entity/Process Matrix, in order to develop a Business Systems
Design (BSD). Incorporated business case attributes.
 PM/BA: Managed, coordinated and conducted the system testing of custom developed
application/package interfaces and conversion processes. Managed the acceptance testing efforts
for the complete system.
 CM/Fac: Instituted a change approach to use “super users” (a subset of business resources) to
define new elements, events, processes,and then lead them through configuration, acceptance
testing so they could be the ton-going trainers, process owners and system administrators.
 PM/Fac: Negotiated,facilitated and managed the contracts,activities and interactions between all
team members (internal and external).
Alberta School Employee Benefit Plan (ASEBP) May 1996 - Jul 1996
Reference #19 Strategic Planner/Project Manager/Business Analyst
 PM: Provided management consulting and facilitation services to develop a 3 year Information
Technology Plan for all the business units and operations.
 BA/Fac: Incorporated high level requirements across initiatives and associated business case
attributes.

Project Experience
Alberta Transportation and Utilities Jan 1996 – Dec 1996
Reference #18 Project Manager /Trainer/Facilitator
 PM/Fac: Developed a training seminar to emphasize the new and changing user roles and
responsibilities required through application development phases in the new outsourced environment.
 PM/Fac: Conducted the seminar numerous times during the year.
Canadian Utilities (CU Services) – now ATCO Jun 1995 - Mar 1996
Reference #17 Project Manager/Service Level Agreement Specialist/Business Analyst
 BA/Fac: Provided consulting, facilitation and negotiation services (plans, roadmaps, communications,
collaboration, direction) to develop a new, strategic Service Level Agreement for all the services and
service level requirements to the Operating Companies.
 BA: Documented the roles, responsibilities and practices required from the internal groups to support
the services and the service levels.
 BA: Analysed impacts and risks, opportunities, threats,strengths and weaknesses of each level
setting, with stakeholders.
 BA: Documented the roles, responsibilities and practices required from the internal groups to support
the services and the service levels.
 PM: Managed the project through various requirements gathering from diverse business stakeholders
and senior management and through various reviews and refinements (legal, finance, senior levels).
Alberta Economic Development and Tourism May 1995
Reference #16 Documentation Specialist
 DS: Composed User Documentation (On-line Help Text) for the Small Business area’s Business
Attraction Information System (BAIS).
Alberta Justice Jan 1995 - Mar 1995
 BA/Fac: Provided facilitation and management consulting services (plans, roadmaps,
communications, direction) to develop an analysis of the Motor Vehicle Accident Claims function.
Facilitated group sessions to prepare entity relationships, process definitions and process design, in
order to develop a systems design.
 BA: Recommended a technical architecture, identified future phases, work plans/estimates,
cost/benefits.
Alberta Economic Development and Tourism May 1994 - Jan 1995
 PM: Created plans and roadmaps, delivered communications and direction. Established, resourced,
organized, formalized and monitored a Help Desk operation to support a "roll out" of an updated
network environment running Microsoft Office, cc: Mail and applications.
 BA: Defined operating principles, roles, service levels, processes and job descriptions.
 PM: Recruited to the roles.
 BA: Evaluated and selected Help Desk software.
Alberta Justice Feb 1994 - May 1994
Reference #13 Project Manager/Technical Analyst
 Technical Analyst (TA): Conducted a review and assessment of the impact of running multiple
applications under a shared Novell local area network configuration.
 PM: Developed plans, roadmaps, communications, direction).
 TA/Fac: Prepared recommendations for which application components required upgrades and
indicated potential network related "bottlenecks" that required optimization and fine-tuning.
 PM: Key contact was the Chief Medical Officer.

Project Experience
Alberta Energy, Mineral Revenues Division Dec 1992 – Jul 1993
 PM: Established the "Roles and Responsibilities", service levels and processes for the Technical
Support group. Managed the set-up of personnel and responsibilities associated with LAN
installation and support.
 PM: Responsible for and coordinated the computer acquisitions for the division.
 BA: Determined requirements related to available budget funds.
 PM: Defined purchase and implementation plans.
 PM: Reported to the ADM.
Alberta Energy, Energy Systems Branch 1992
Reference #11 Business Analyst
 BA/Fac: Performed a Proposalfor Solution to computerize the Enhanced Oil Recovery Royalty
Relief operation regarding the tracking of industry submissions.
 BA: Advisor for JAD sessions due to overall knowledge of the Mineral Revenues business.
Alberta Energy, Energy Systems Branch Jun 1990 - Dec 1992
Reference #10 Project Manager/Documentation Specialist
 PM/Fac: Managed and facilitated a major project to develop technical and user documentation for a
large financial and data tracking application (the Mineral Revenues System).
 PM: The team consisted of multiple client business analysts, technical systems analysts and
documentation experts. The application consisted of multiple subsystems, which were documented
individually.
 Petroleum Royalty, Gas Royalty, Common Data,Accounts Management, and Incentives.
 DS: Established documentation requirements, layout and format.
 BA: Established roles and responsibilities for updating the extensive documentation.
 BA/Fac: Included the review and investigation into the business processes,user procedures and
forms, along with the programs, database structure and processes,modules and dialogs.
Northern Alberta Institute of Technology (NAIT) Nov 1989 - Apr 1990
Reference #9 Trainer/Facilitator
 Fac: Conducted computer courses at the Northern Alberta Institute of Technology for Marketing
students.
Alberta Attorney General Dec 1989 - Apr 1990
 BA/Fac: Reviewed an operation, and designed a strategy and solution, which prompted the transfer of
the project to another ministry. Facilitated and participated in high-level management meetings to
affect this strategy and transfer.
 BA: Performed a study and documented alternatives for an enhanced mini-computer configuration to
increase performance and reduce annual costs. The user representative was the Public Trustee.
 BA: Developed and documented Change Control and Technical Support procedures.
Services provided to small and medium size business clients 1987– 2001
Reference #7 Project Manager/Business Analyst/Developer/Change Manager
 Application Development:
o PM: Led a project to re-platform an application.
o BA: Installed and upgraded software in an organized manner.
o CM: Established user procedures to gain benefits from computer use. Trained client staff.
o BA: Identified computing options and software to meet business needs.
 Application Development and Maintenance:

Project Experience
o BA: Developed and maintained an Alberta Health Care Billing system employed by doctors’
offices, clinics and Billing Service providers. The system accepted and maintained patient
information, patient visits and related billing data, plus the assessment files from AHC.
o CM: Installed in multiple office with appropriate change management approaches
Northern Alberta Institute of Technology (NAIT) Jan 1985 - Oct 1989
 BA: Performed an assessment concerning the current and future issues related to the mission critical
Student Records System and Registrar processes. Conducted an analysis into all aspects (manual,
procedural, computerized) of the central Student Records operation. Developed a strategic vision and
outline (documentation) for the Registrar and overall institute.
 PM: Project manager for a major reorganization of the data and access to the Student Records system,
a major project to upgrade the Student Information System which included course registrations,
student grades and related financial issues (assessing fees and receiving funds through cashiers). The
project team peaked at eight analysts. The upgrade consisted of a major change in philosophy
affecting the processing and the database file structures. Development, interfaces,testing and
implementation were involved. Processes and procedures for staff were developed and presented.
 PM: Managed a team of analysts to perform the activities, on time and in budget. Reported to the
Sponsors (Deans and Vice Presidents). Managed the group of seven analysts (employees), plus
consultants and students, from recruitment to termination.
 PS: Managed contracts (including negotiating terms) with a number of software manufacturers and
distributors, regarding educational pricing and services.
 PM/PS/BA/Fac: Managed a project to purchase $700,000 worth of microcomputer and
microcomputer peripherals. Included the RFP, evaluation, selection, purchase and installation.
 Fac: Negotiated contract terms with manufacturer.
 PM: Managed projects for academic and instructional programs and staff, using microcomputers,
Vax, and IBM mainframe software.
 PM: Provided input to strategic plans and established operating plans for the division.
 Fac: Conducted presentations to senior level management. Spoke to two groups of 60 students
concerning interviews. Spoke to 100+ Computer Systems Technology students on “User
Interaction”.
 PM: Developed an overall strategy plan and a high-level database structure of a Corporate
Information Service.
o BA: Identified requirements, directions and solutions to various computer applications.
Public Works, Supply and Services Sep 1982 - Jan 1985
 PM: Responsible for meeting the training requirements of the Government departments. Managed a
team to define and conduct courses as per a pre-defined calendar. The team also identified new
course structures,upgraded content and promoted increased attendance.
 PM: Developed strategic/tactical plans and roadmaps, delivered communications and direction,
facilitated collaboration.
 PS: Contracted with and coordinated vendor and private sector and internal professionals to prepare
and deliver training courses.
 PS/Fac: Negotiated,administered and monitored vendor contracts for self study, multi-media
delivery. Managed contracts (including negotiating terms) with educational vendors, regarding
educational pricing, government pricing and services.
 BA/Fac: Involved in the introduction of leading edge technologies to the Government departments.
 PM/Fac: Coordinated the standard development methodology throughout the Government. Acted as
central support for methodologies within the Government departments. Initial introduction
Methodologies and CASE tools.

Project Experience
 BA: Co-wrote an introduction and comparison to new development approaches (requirements, design,
development, testing, implementation) – including prototyping, iterative development, evolutionary
development – precursors to agile/scrum etc. Compared them with the waterfall method. Outlined
advantages, concerns,when to use,risks, transition points, etc.
 PS: Implemented a full year RFP process to reduce administration costs.
Public Works, Supply and Services Apr 1981 - Sep 1982
 PM/BA: Coordinated business areas and IT teams in implementing "common" application software
package solutions.
 PM: Developed strategic/tactical plans and roadmaps, delivered communications and direction to
facilitate collaboration.
 BA: Investigated and assessed application software,with respect to: user requirements; hardware;
database environment; and vendor reputation (support, documentation, and training).
 BA: Performed development and testing tasks from both user and IT perspectives during the
installation and use of government wide, common application software.
Alberta Government Services, New Projects Jun 1979 – Dec 1979
Reference #3b Business Analyst
 BA/Fac: Systems Analysis to define and design a Loans Management solution for Rural Electrical
Association (REA) implementation of loans to residents for electrical service over the final distance.
Alberta Government Services, New Projects Nov 1977 - Apr 1981
Reference #3a Project Manager/Business Analyst/Change Manager
 PM: Involved in developing the vision and strategy to transform the financial operations from large
manual processes to a comprehensive integrated automated system.
 PM: Project Leader (plans and roadmaps, delivered communications and direction, facilitated
collaboration) role for the testing, implementation and support for a large financial system.
 PM: Planned/organized user requirements, project team responsibilities, task assignments, estimates
and budgets.
 PM: Responsible for year-end processing with extensive contact with users,Auditors, and Treasury.
 PM: Reported to the Executive Director and Chief Accountant (SFO).
 PM: Led a team of 8-10 analysts working on tasks coordinated with 5 main business representatives.
 PM: Led and initiated the design, development, testing and successfulimplementation of a major
enhancement to correct a response time problem.
 CM/Fac: Change management was considerable, adjusting long standing employee transition to the
computer environment and the new system.
 CM/BA/Fac: Seconded to the user area for a period of time to assist in the users’ understanding and
establish operational procedures around the computer system.
 BA: Participated in the design, construction, testing and implementation phases of the Accounts
Receivable system for Energy and Natural Resources (including Energy Royalty revenues).
 BA: Major involvement in the Database design and on-line update considerations (security, multi-
updates, audit trails).
 BA/Fac: Initiated, designed and implemented a major enhancement to correct a response time
problem. Testing was a major activity.
Alberta Government Telephones Jan 1977 - Nov 1977
 PM/Fac: Project Leader (plans and roadmaps, delivered communications and direction, facilitated
collaboration) for a major rate change project, requiring the design, development and testing of a new
rate structure file and processing crossing multiple applications.
 BA: Application maintenance for the billing system.

Project Experience
Ciba-Geigy (UK) Ltd. Jun 1972 - Jan 1977
Reference #1 Analyst/Programmer
 Various tasks and projects through the programming ranks.

Education
---- EDUCATION ----
Salford College of Technology - ‘A’ (Advanced) Level-Computer Science,
‘A’ (Advanced) Level-Mathematics,
‘A’ (Advanced) Level-Physics. – 1970-1972
National 4 year program “Canadian Institute of Management”
comprising
(Organizational Behaviour, Management Practices, Business Law,
Accounting, Marketing, Information Technology, Strategic
Planning, Financial Management) – 1986-1989
---- PROFESSIONAL DEVELOPMENT ----
Project Management Professional (PMP) – 2004 (#191026)
Information Systems Professional (I.S.P.) - 1990
Canadian Institute of Management (C.I.M.) - 1989
Information Technology Certified Professional (ITCP)
Product Management
Leadership and Management
Organizational Dynamics
Various IT related courses
---- PROFESSIONAL AFFILIATIONS----
Project Management Institute (PMI)
Canadian Information Processing Society (CIPS)
Alberta Institute Purchasing Management Association of Canada (AIPMAC)
Edmonton Chamber of Commerce

Brian Durkin Resume - July 2016

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