Jeffrey Gordon has over 12 years of experience in business analysis, Lean Six Sigma, performance management, and project management. He has worked on projects in various industries for companies like Anthem, DentaQuest, Fricano Insurance, Genco Pharmaceuticals, Northwestern Mutual, Kohl's, Express Scripts, MillerCoors, Experis/Manpower, and Johnson Controls. His experience includes strategic planning, process improvement, project initiation and oversight, requirements gathering, and implementing automated business systems. He is currently seeking full-time work as a business analyst or project manager.

1. JeffreyC. Gordon
 Managing on time, within budget projects with all the future state functionality envisioned. Collaborating with
subject matter experts, improving business systems, processes and performance. Seeking full time position or
projects consistent with my skills and experience. (Enthusiastic, Competent, Determined, Respectful, and
Customer Focused)
Contract Project Summary (12+ year’s expertise)
Business Analysis
 Strategic planning, high level idea, feasibility discussions, business planning, functional planning, walk-throughs,
QC & testing, user acceptance & support, and signoff.
Lean-Six Sigma
 5s, value adding flow analysis; define, measure, analyze, improve, and control. Or; define, identify, design,
optimize, and validate for a new process.
Performance Management
 Define, measure, provide feedback, opportunity for kaizen, positive consequences for improvement. Coaching to
build competence of leaders, and to successfully deal with performance problems.
Project Management-initiate, plan, track, and provide oversight.
 Conceptualizing, prototyping, and implementing automated business systems- (Insight ERP, Auto-quoter)-E-
Commerce Company; (Automated Issue Resolution)-HealthCare; (Automated QC of Med D Setups)-HealthCare
Methodologies-Tools
 Agile, Waterfall methodologies. Tools: Use Case Overview Documents, Use Cases, FRD/TRD, URS/FRS,
Visio, PowerPoint, Access, Excel, Word, Outlook, MS Project, Sametime, E-room, and SharePoint. Use of and
recent work with: Teradata, SAP, SQL, Cognos, and Business Objects.
Industry Verticals Served
 Manufacturing, Healthcare, Financial, Insurance, Retail, Wholesale, Consumer Goods, and E-commerce.
CONTRACT BUSINESS ANALYST/PROJ MNGR PROJECTS 2006-2015
Brief Projects while I continued to look for Project/Position in my area of expertise. Milwaukee, WI 01/2015-Present
(1) GE Healthcare Institute-Editing Lengthy Excel Documents, July 2015.
(2) Milwaukee Mitchell Airport-Stocking Magazines-Production, August 2015
(3) Sentry Foods-Pricing: Updates/Validation, Maintenance Master, Labeling-February 2016 to present.
ANTHEM Remote Position, Milwaukee, WI 11/2014-01/2015(Contract)
BUSINESS ANALYST
 Accomplished: remote assignment in which I was asked to make recommendations and define a plan to
reconfigure the Learning & Development for Sales Representatives SharePoint site for Sales Representatives.
The plan was approved and I executed the plan: deleted, consolidated, moved, archived files to improve ease of
use. Identified and mitigated risk. Planned, presented, reviewed received approval, executed, tracked, and
completed the SharePoint reconfiguration ahead of schedule with all required attributes.
DENTAQUEST Grafton, WI
BUSINESS ANALYST/PROJ. MGR. 06/2014-07/2014(Contract)
 Accomplished: documented procedures with the outgoing person to create the weekly and monthly corporate
reports. The documentation required 84 pages for the weekly report and 130 pages for the monthly report.
Created weekly and monthly corporate reports and graphs in Excel. Dealt with ambiguity; failure to meet
expectations initially; lack of trust; analyzed the entire task to identify a path to successful performance, exhibited
determination and enthusiasm, went above and beyond to meet expectations, achieved the desired outcome
quantitatively and qualitatively; improved my own performance rapidly; collaborated with subject matter experts to
identify and clarify functional requirements.
FRICANO INSURANCE-(UHC) Brookfield, WI BUSINESS ANALYST/PROJ. MGR . 10/2013-03/2014(Contract)
 Accomplished: automated business processes so sales representatives could spend more time on their value
adding mission, sales; created databases for better CRM including, call out scripts, and a continuous record of
contact dates and results. Suggested investing in a scanner to eliminate manual records, physical policies and
policy samples. Evaluated risk. Influenced Fricano Insurance to purchase a website to: obtain interest, complete
forms and communicate quotes on line, growing the business while maintaining a low overhead. Provided:
strategic planning; facilitated capability and financial improvement; investigated and ensured feasibility with
stakeholders; practiced active listening; provided QC and testing for applications in development; queried;
analyzed and reported data.

2. 2
GENCO PHARMACEUTICAL Milwaukee, WI
BUSINESS ANALYST/PROJ. MGR. 05/2013-07/2013(Contract)
 Accomplished: accelerated the implementation rate for enhancement projects; managed 13 development
projects simultaneously to readiness; understood the high level idea, met with subject matter experts; defined
business and functional requirements, and conducted walk-throughs with developers. Maintained future state of
functional requirements where they could be accessed, modified, and signed off at all times. Identified the critical
constraint in the development process producing the backlog of enhancement projects in advance of the expected
project duration. Planned strategy; facilitated capability and financial improvement; utilized agile; collaborated
with subject matter experts to define functional requirements; practiced active listening; analyzed future state
business requirements; ensured sign offs from stakeholders and subject matter experts; maintained the current
state of functional requirements where they could be modified, and signed off at all times; elicited feedback from
subject matter experts immediately after a requirements elicitation meeting, recognized other’s contributions to
the enhancement projects; analyzed and refined functional requirements; designed databases, and queried,
analyzed, and reported data.
NORTHWESTERN MUTUAL Franklin, WI
BUSINESS ANALYST/PROJ. MGR. 02/2013-05/2013(Contract)
 Accomplished: entered projects in progress dealing with AML; managed 2 infrastructure projects through the
business case phase with a combined budget of $2,000,000; provided project initiation, planning, task
assignment, tracking and oversight; managed and mitigated risk; defined the scope and rationale for projects;
planned solution option comparison and proof of concept meeting; pinpointed, illuminated, and described action
steps to remedy the low burn rate on the infrastructure projects. Scheduled and facilitated meetings including
bridge phone connections and projector for multi location meetings. Conducted weekly project meetings making
real time updates in MS Project. Tracked risks and issues in SharePoint. Contributed Business Analysis skills in
a 3rd project: defined and documented requirements with subject matter experts to implement a Workforce
Management Tool; identified where the team was in the SDLC, clarified and refined functional requirements.
KOHL’S CORPORATE Menomonee Falls, WI
BUSINESS ANALYST/PROJ. MGR. 10/2012 to 02/2013(Contract)
 Accomplished: analyzed and mastered Kohl’s server lab coordinator function to replace the current facilitator;
demonstrated understanding in a written and observed test that covered the “how to's” just 3 days after exposure
to the lab facilitator function. The test included computer navigation to information repositories, data
requirements, versioning, server updates, if they were in use, by whom, and what software versions were stored
on each for the development teams. I exceeded performance expectations, collaborated with upstream and
downstream personnel, documented and reported accurate and timely information, and created user
documentation and guides.
EXPRESS SCRIPTS Waukesha, WI
BUSINESS ANALYST/PROJ. MGR. 04/2012 to 09/2012(Contract)
 Accomplished: reduced QC of Med D setups from 4-5 hours to less than a second per each. The application
was utilized at many locations throughout the United States. Produced operations queries. Created value
above and beyond initial task assignments. Identified, prototyped, and presented an automated business process
to management. Understood design enough to assist a developer in coding the application. Demonstrated the
advantages to upper level personnel. The application was rolled out to operations at many facilities throughout
the United States.
MILLERCOORS Milwaukee, WI
BUSINESS ANALYST/PROJ. MGR. 08/2011-03/2012(Contract)
 Accomplished: gathered and documented functional design requirements for integrating sales, inventory,
product x-ref, and outlet information utilizing Terradata, and Datastage; created conceptual design documents in
Visio for current and future state systems; defined future state systems that dramatically reduced time and
resources for distributor invoice re-send processing. Enabled: accurate inventory for distributor groups, and all
distributors to order through the same application saving time and effort. Completed a conceptual design; met
with subject matter experts; defined functional requirements; developed process flows; identified solutions for key
problems from the conceptual design; scheduled review meetings; discussed project solutions with team.
EXPERIS, MANPOWER CORPORATE Milwaukee, WI
BUSINESS ANALYST/PROJ. MGR. 04/11 to 06/11(Contract)

3. 3
 Accomplished: enhanced functionality and user friendliness of the Direct Talent web portal; identified and
mitigated risk; eliminated performance problems on project team. The effectiveness of the actions shortened the
expected project duration. Identified and resolved people problems on the project team; managed and mitigated
risk; documented functional requirements for offshore developers; documented, refined, and improved, functional
requirements-(including screen shots); ensured sign offs from stakeholders & subject matter experts; clarified
questions with offshore developers.
JOHNSON CONTROLS INT Milwaukee, WI
BUSINESS ANALYST/PROJ. MGR. 02/11-03/11(Contract)
 Accomplished: worked on an update to the IT incident-problem management system; queried incidents by
Business Lead functional expertise, placed in e-room for Business Lead clarification of test scripts for coding;
designed system to track and improve both cycle time and first pass yield for QA review, and offshore
development of test scripts, reducing costs. Defined, implemented, and utilized a new system to reduce the cycle
time and increase first pass yield of incident-problem management execution. Met with stakeholders, subject
matter experts, and coordinated the activity of Managers. *Was given a 15 minute introduction to this project!
GE HEALTHCARE Wauwatosa, WI
BUSINESS ANALYST 10/10-01/11(Contract)
 Accomplished: defined requirements with subject matter experts; completed URS/SRS functional
documentation well ahead of schedule; categorized requirements as out of the box, configurable, or needs
coding; set expectations and aggressive meeting times for defining functional requirements with subject matter
experts; documented use case overview; documented functional requirements in CBAP URS/SRS format; used
rapid review and feedback to ensure the integrity of functional requirements; practiced active listening; analyzed
and refined functional requirements; and categorized functional requirements as out of box, configurable, or
needs coding.
KOHLS CORPORATE Menomonee Falls, WI
BUSINESS ANALYST/PROJ. MGR. 04/2010-07/2010(Contract)
 Accomplished: refined, and organized current state functional requirements in with SMEs for US credit
systems; researched the organization to pinpoint stakeholders, information sources, and probable subject matter
experts in an ambiguous environment; determined scope and rationale for project; identified sources for functional
requirements; (screens, previous documentation, search out subject matter experts not adversely impacted by
project); documented, analyzed, refined and improved functional requirements; and identified gaps.
ELECTROCONNECT Menomonee Falls, WI
BUSINESS ANALYST/PROJ. MGR. 03/10-04/10(Contract)
 Accomplished: planned strategy; documented and understand business systems; prototyped and demonstrated
ERP for Operations to accommodate significantly more business by decreased cycle time, and make greater
profits with increased cash flow, and first pass yield. Designing ERP database and Business Systems; querying,
analyzing, and reporting.
APS HEALTHCARE Brookfield, WI
BUSINESS ANALYST/PROJ. MGR. 09/09-12/09(Contract)
 Accomplished: identified and mitigated financial risk. Designed SQL business objects application used for:
compiling, reducing, making status updates to, feedback on, and recognition for, reducing the development
project backlog with the Scrum Master; identified external subject matter experts where internal subject matter
experts were maxed out; managed as many as 12 projects simultaneously; defined functional requirements and
deployed reports across the United States; utilized offshore developers; assumed Scrum Master in addition to
Business Analyst role when Scrum Master left project; used SQL, and ODBC links to MS Access & Excel for
querying and reporting; used agile tools & techniques in requirement elicitation; and reduced development time
from 30 days to 2 days saving losses on contract projects and eliminated the project backlog. Brought out the
best in the development group.
ROCKWELL AUTOMATION Milwaukee, WI
BUSINESS ANALYST/PROJ. MGR. 08/07-4/09
 Accomplished: analyzed project status. Detailed project plan to add: graphs, quartiles, action thresholds, data
quality metrics, and distributor performance scoring to North American distributor performance management
reports. Facilitated numerous distributor overall improvements, and tech segment YOY Sales improvements
throughout North America, in response to the automated performance feedback; identified and mitigated risk.
Problem solved design issues and enhanced capabilities of a Sales Funnel Planning Tool for FY 09 Sales

4. 4
Planning. Provided user guides, participated in WebEx’s for users, and provided user support across US and
Canada.
US BANCORP Milwaukee, WI
BUSINESS ANALYST 10/06-4/07(Contract)
 Accomplished: discussed high level idea with stakeholders, asked clarifying questions; determined scope and
rationale for project; documented use cases; analyzed future state requirements; documented, analyzed, refined,
and improved functional requirements; worked with offsite team to collaborate on requirements; ensured signoffs
and form stakeholders; participated in walk-throughs with developers; maintained functional requirements where
they can be accessed at all times; and enhanced user friendliness, added features and functions to increase
value for mutual fund family clients.
THRIVENT FINANCIAL Appleton, WI
BUSINESS ANALYST/PROJ. MGR. 7/06-10/06(Contract)
 Accomplished: exercised initiative to restart project; detailed use cases; conducted walkthroughs with IT; and
identified and mitigated risk. Discovered a mistake in the functionality of the vendor providing payment services
over the web that the entire project team thought would work. Many of my design proposals were implemented.
Defined business requirements and use cases. Defined, refined, and clarified use cases. Conducted walk -
throughs with developers.
Education
Studying CBAP certification subject matter for eventual certification.
Six Sigma Black Belt Coursework, Milwaukee School of Engineering; Milwaukee, WI (No certification) Many projects.
Masters Degree; Thesis/Project: the simultaneous improvement of cycle time, first pass yield, and teamwork; Cardinal
Stritch University; Milwaukee, WI
Bachelor of Science, Psychology; Rockford College; Rockford, IL