HAO_CERNER_EPIC

Hamed Osi-Efa
hosiefa@yahoo.com 404-662-9727
1090 Barnett Shoals Road, Athens GA 30605
PROFESSIONAL SUMMARY
 A meticulous Epic and Cerner specialist with years of experience in Epic/Cerner
Go-live Consulting/Training, with emphasize on training and end user support.
 A vast knowledge of computer systems that can be incorporated into Hospital
patient care, and other health care organization through the use of Electronic
Medical Records and Health Informatics for their quality improvement.
 Over 20 years of extensive knowledge in Computer Systems and Network
Systems. Specialized in technical Support, Systems Analysis and Project
Management.
PROFESSIONAL EXPERIENCES
PeaceHealth SHMC, Springfield, Oregon Sept. to November 2016
Epic ClinDoc / CPOE Go-Live Consultant
 Guided Physicians on how to create procedural, Standard, H&P and Simple
Notes.
 Assisted Clinicians to set up and utilize Smart Tools, SmartText, and
SmartPhrases.
 Trained Nurses on how to acknowledge and release appropriate orders.
 Trained Nurses on the use of Admission, Transfer and Discharge navigators.
 Assisted Physicians with E-prescribing, CPOE and medication reconciliation.
 Assisted Physicians with the use of order set and creation of their Favorites.
 Assisted Nurses to create their patient list and login to hyperspace into proper
department as required.
 Trained, customized, configured and optimized Dragon Medical 360 for
providers.
Cerner Impatient/Ambulatory Go-Live Consultant June to August 2016
Sharp Healthcare, San Diego, CA
 Trained and assisted Clinicians on registration/Scheduling, Power Plans, CPOE,
Power Notes, PowerChart, PowerForms, Dynamic Document Message Center.
 Showed and assisted Nurses on how to view Order details, cancel and modify
Orders and update Order status.
 Assisted and trained Nurses on how to look up information in an Inpatient chart,
view current Orders, and add new Orders in power chart.

Hamed Osi-Efa
 Assisted Providers with Physician Transition Early (PTE), Diagnosis Assistance and
advise providers on how to manage their problems and diagnoses list.
 Provided Dragon voice dictation support, training and troubleshooting with
providers.
 Communicated effectively with the command center to resolve systemissues.
Sentara Healthcare, Harrisonburg, VA May to May 2016
Epic Cadence & Ambulatory Go-Live Consultant
 Assisted Nurses with tasks such as scheduling, creating schedule list, change of
appointment, flag a patient’s status.
 Showed Nurses how to document chief complaints, Vitals, Medical history,
Allergies. Send, delete, take and undo deleted messages in In Basket.
 Signing and Checking in patients for appointments using the DAR.
 Guided Clinicians on how to use Med & orders for medication and procedural
order placement, documenting progress and diagnoses notes, adding LOS.
Signing, closing and adding an addendum to an encounter.
 Trained, customized, configured and optimized Dragon Medical 360 for
providers.
 Guided Physicians on how to update their patient’s current medications, review
and update the patient's problem list, record a diagnosis for the visit, and choose
a more specific diagnosis.
Cerner CPOE/FirstNet Support Consultant Feb to Mar 2016
Carolina East Medical Center
 Provided Elbow support to physicians and nurses
 Trained nurses in the use of Cerner PowerChart module
 Supported physicians in the use of Cerner CPOE
 Trained Physicians in the discharge process and medication reconciliation
 Acted as after hour support during Go-Live at the Command Center
 Designated as team lead for the night shift during Go-Live
Montefiore Medical Center – Bronx, NY Jan to Feb 2016
Credentialed Epic Asap Implementation Consultant
 Assisted the Clinicians to set up and utilize Smart Tools, SmartText, and
SmartPhrases. Create procedural, Standard and Simple Notes.
 Assisted physician with how to order blood products, respond to medication
warning and filter interaction warnings.
 Guided ED Nurses on how to prepare a patient for admission, hold a bed, assign
a patient to a bed, use the Track Board, ED and trauma narrators.

Hamed Osi-Efa
 Trained Physicians how to write multiple orders with an Order Set, review a
patient's ED orders and customize their preference list for efficient ordering.
 Trained Clinicians on Barcode Medication Administration (BCMA).
Emory Healthcare Atlanta, GA Nov to Dec 2015
Cerner Go-Live Consultant
 Assisted Nurses on Power Chart documentation
 Trained Clinicians on how to place Power Plan Orders and document on Power
Notes.
 Showed Nurses how to look up information in an Inpatient chart, view current
Orders, and add new Orders in power chart
 Trained Nurses and Physicians on the Optimization of Cerner Millennium
Software.
 Showed and assisted Nurses on how to view Order details, cancel and modify
Allegheny Health Network – Pittsburgh, PA Sept. to Oct. 2015
Epic Cadence & Ambulatory Go-Live Consultant
 Supported Nurses with workflow issues such as documenting in Rooming and
notes.
 Assisted Physicians with Plan, Wrap-up, Sign Visit, and adding an Addendum.
 Trained Nurses on the scheduling, registration and confirming of new and
existing patients.
 Participated and lead classroomtraining sessions for end users.
 Trained Nurses on how to document Vitas, Travel Exposure, Goals, allergies.
 Guided Physicians on how to create procedural, Standard and Simple Notes.
 Showed Nurses how to view their schedule for the day, view several clinicians'
schedules at the same time, flag a patient on the schedule and change an
appointment's clinician.
Northwest Hospital - Arlington Heights, IL Aug to Sept 2015
Epic Clindoc/CPOE Go-Live support
 Provided assistance to Nurses with use of MAR and documenting into flow
sheet.
 Guided physicians on how to use filters to find the most relevant charges, file
professional charges and enter default charge information.

Hamed Osi-Efa
 Assisted clinicians to set up and utilize smart tools, smart text, and
smartphrase.
 Assisted Physicians with the use of order set and creation of their Favorites.
 Assisted Nurses to create their patient list and login to hyperspace into proper
department as required.
ST. Francis Hospital - Hartford, CT June to June 2015
Epic Ambulatory Consultant
 Showed Nurses how to view schedule for the day, view several clinicians'
schedules at the same time, flag a patient on the schedule and change an
appointment's clinician.
 Guided Nurses on how to document the patient's chief complaint, vital signs,
allergies, and verify the patient's pharmacy benefits and incorporate medication
information reported by outside sources.
 Assisted Physicians on how to write progress notes using point-and-click tools,
SmartTools, write a procedure note and add annotated images to their notes.
 Guided Physicians on how to update their patient’s current medications, review
and update the patient's problem list, record a diagnosis for the visit, and choose
a more specific diagnosis.
Baycare Health System - Clearwater, FL March to April 2015
Epic Inpatient Consultant
 Supported providers in the use of In Basket to forward notes, review lab results,
sign, review orders and use Reflex.
 Assisted Physicians in setting up Procedural, Standard, and Simple Notes.
 Supported Nurses with the use of MAR, Flowsheet, Notes, orders and charges.
 Assisted Nurses with Navigators for Admission, Transfer and Discharge.
 Assisted the Physicians with E-prescribing, CPOE and medication reconciliation.
Sutter, Davis Nov 2014 – February, 2015
Credentialed Epic Asap Go Live Support
 Guided ED Nurses on how to prepare a patient for admission, hold a bed, assign
a patient to a bed, use the Track Board, ED and trauma narrators.
 Showed and assisted Nurses on how to release inpatient orders for boarder
patients, document medication administrations.
 Trained Nurses on how to Indicate the expected arrival of a patient whose
identity is temporarily unknown, dismiss a patient who leaves without being
seen.

Hamed Osi-Efa
 Showed and provided elbow support to ED physicians on how to admit a patient
to an inpatient unit ,initiate an observation request review and update clinical
impressions and the problem listand specify follow-up providers at discharge.
 Guided Physicians on how to place an order, order prescriptions for the patient
to take home, view and enter charges, review a patient’s order set.
 Assisted Clinicians on how to customize an Order Set, add another clinician’s
order set as a favorite, write multiple orders with an order set and personalize
documentation and ordering tools.
Mercy Health, Cleveland Sept – Nov 2014
Credentialed Epic OpTime Consultant
 Showed Nurses how to record the insertion and removal of IVs and drains.
 Assisted with documenting vitals and assessments, importing and validating data
from devices.
 Participated and lead training sessions in classroomsettings for Clinicians.
 Trained Scheduler on how to use Snapboard to schedule patients from the
Depot.
 Guided Nurses on how to indicate that a patient has arrived in the PACU.
 Trained PACU Nurses on how to assign a patient to a bed, indicate care is
complete and that the patient has left the PACU on the Status Board.
 Trained PACU Nurses on how to document Vitals and assessments, navigate
flowsheets, import and validate data from devices.
Southcoast Health, Rhode Island Aug – Sept, 2014
Ambulatory/ Cadence Go-Live Support
 Assisted Physicians on how to write progress notes using point-and-click tools,
SmartTools, write a procedure note and add annotated images to their notes
 Guided and assisted the physicians on how to document encounters, manage
their In-basket, orders, preference list and efficient use of their Smart sets.
 Trained, configured and optimized Dragon Medical 360 for providers.
 Trained and assisted in scheduling and registration including collection of copay
and closing of cash draw.
 Proficiently and professionally handled frustrated end users during go-live,
trained Nurses on documenting Vitals, Complaints, Allergies, Medications and
medical history.
 Trained and guided on scheduling, registering, and confirming of new and
existing patients, also the checking in of patients for appointments using the
DAR.
 Guided Physicians on how to review and update the patient's problem list,
record a diagnosis for the visit, and choose a more specific diagnosis.

Hamed Osi-Efa
Jackson Memorial, Miami July – July, 2014
Inpatient Support Analyst
 Showed Physicians how to reconcile medications upon admission, transfer and
discharge. Also, how to send electronic care summaries to other clinicians.
 Assisted with Admission, transfer and discharge workflow and process.
 Aided Nurses with use of MAR and documenting into flow sheet.
 Assisted Nurses & Physicians on how to place orders, modify and discontinue orders.
Boston Medical Center, Boston June – June, 2014
Epic Ambulatory Go-Live support
 Trained Physicians on how to effectively use CPOE –Order Entry and Order Sets.
 Showed and assisted Nurses on setting up of In basket pools, favorites, Smarttext.
 Guided Nurses on how to document the patient's chief complaint, vital signs,
allergies, and verify the patient's pharmacy benefits and incorporate medication
information reported by outside sources.
 Assisted Physicians on how to write progress notes using SmartTools, write a
procedure note and add annotated images to their notes.
 Trained Physicians on how to document in Notes, Plan, Wrap-up, sign an encounter
and add an addendum if needed.
 Trained and showed Providers how to use Dragon for Notes such as H&P, Procedural
and other notes.
St Vincent’s Medical Center, Bridgeport May – May, 2014
Epic OpTime Support Analyst
 Trained PACU Nurses on how to assign a patient to a bed, indicate care is complete
and that the patient has left the PACU on the Status Board.
 Trained Surgery Scheduler on how to use Snapboard to schedule patients from the
Depot.
 Helped Physicians to setup their favorites and custom order sets.
 Assisted and trained Post Up Nurses on Post Operation documentation such as
medication reconciliation, discharge instructions and AVS.
Cerner Activation Support SurgiNet April 2014 – May 2014
Hamad Medical Corporation, Al Khor, Qatar
 Supported Anesthesiologist in the Operating Room
 Supported surgeons in the use of Cerner Surginet
 Provided Elbow support to physicians and nurses
 Trained nurses in the use of Cerner PowerChart module
 Supported physicians in the use of Cerner CPOE, Power chart, and Dynamic
documentation
 Trained nurses through Pre-op, Intra-op, and Post-op documentations

Hamed Osi-Efa
University of North Carolina Hospital, Chapel Hill Mar– Mar, 2014
Ambulatory/Cadence Support Analyst
 Assisted the clinicians to set up and utilize Smart Tools (Smarttexts, Smartphrases,
Smartlists).
 Encouraged Clinicians to create their own SmartPhrases and Preference list.
 Guided Nurses with patient clinical documentation such as Allergies, Care Plan, Home
Med, Vaccine Admin site and dosage, Vital Sign, Medical History, I/O, Immunization.
 Troubleshooting workflow related issues identified by both team members or end-
users and escalating unresolved issues to the command center.
 Assisted Nurses with tasks such as scheduling, create schedule list, change of
appointment, flag a patient’s status and view multiple Physicians schedule at the
same time.
 Assisted and trained Clinicians on how to use Med & orders for medication and
procedural order placement, documenting progress and diagnoses notes, adding
LOS. signing, closing and adding an addendum to an encounter.
Duke Hospital, Durham Feb – Feb, 2014
Ambulatory Go-Live support
 Guided Clinicians on hyperspace navigation, securing, sign on and logout.
 Trained clinicians how to setup and utilize smart tools- smart phrase, smart text.
 Assisted and assisted physicians on documentation of encounters, manage In-
basket, orders, preference list.
 Showed physicians how to effectively use CPOE –Order Entry, order Sets, use Reflex
to order
meds.
Adventist Hospital, Sacramento CA Jan 2014 – Fab 2014
Cerner Go-Live Consultant
 Assisted and trained Nurses on how to look up information in an Inpatient chart,
view current Orders, and add new Orders in power chart.
 Trained Nurses in Power Chart documentation.
 Trained and assisted the Nurses on how to view Order details, cancel and modify
 Guided Nurses on how to review and document Orders such as dietary Orders, and
how to add Medication to a User list of favorites.
 Trained and showed clinicians on how to place Power plan orders and document on
Power notes.
WellStar Health System, Atlanta Dec 2013 – Jan, 2014
Inpatient Go-live Support Analyst

Hamed Osi-Efa
 Guided physicians on how to use filters to find the most relevant charges, file
professional charges and enter default charge information.
 Showed Physicians how to reconcile medications upon admission, transfer and
discharge. Also, how to send electronic care summaries to other clinicians.
 Guided Nurses on how to create and use SmartPhrases, select and unselect from
a SmartList.
 Coached Physicians on the creation and reconciliation of orders, documenting
encounters, managing in-baskets, effective use of Smart Tools and preferences.
 Showed Nurses how to document chief complaints, Vitals, Medical history,
Allergies. Send, delete, take and undo deleted messages in In basket.
Cerner Conversion/Go-Live Consultant: May – June 2013
Adventist Healthcare, Rockville, MD
 Provided elbow support to end-users in Labor and Delivery department
 Assisted the registration clerks in both OBGYN and PEC in registration of new
patients, scheduling appointment and follow-up.
 Trained nurses on how to document patients chart and include triage notes
 Assisted pediatrician in the well-baby discharge process.
 Assisted and trained Providers on the use of Medical Dragon 10 for Procedural
and other Notes.
 Updated the patient Education portion of the discharge process to suit the
mother and newborn care after discharge
 Supported and trained the post-partum Nurses/Neonatal nursing workflow
DEKALB MEDICAL - Atlanta, GA 2008- November 2013
Network Coordinator/Epic Implementation Team Member/QA Tester
 Provided hardware and software technical support to more the 11,000
employees.
 Involved in basic network monitoring to enable quick response to systemfailures
in order to alleviate extended down time.
 Installed, configured and optimized Dragon for Physicians and other end users.
 Worked on Epic Ambulatory Go-Live Beacon Implementation project.
SYSTEMSOFTINC - Atlanta, GA 2002-2008
Network administration / PeopleSoft Financial Functional Analyst/QA Tester.
GE Capital - Atlanta, GA 1996-2002
Network/Systems Administrator/End User Support
THE COCA-COLA COMPANY- Atlanta, GA 1994 – 1996
Novell Network Specialist/KO E- mail system/End user Support

Hamed Osi-Efa
TURNER BROADCASTING SYSTEMS- Atlanta, GA 1994-1994
Network Specialist/PeopleSoft implementation Team
FEDERAL EMERGENCY MANAGEMENT AGENCY- Atlanta, GA 1993-1994
Novell Network Specialist/End User support
Education
 University of Detroit – BA in Mass communication - 1993
 University of Phoenix- MBA in Project Management - 2012
Technical Training:
 Epic Ambulatory, Clindoc, OpTime, Beacon, Asap, CPOE, Cerner
Ambulatory/Impatient, PeopleSoft HRMS, Scrum methodology, QA Software
testing, Computer Network Systems and Project Management.
Additional Information
 Proficiency in Epic Inpatient, Ambulatory, Asap, Beacon, OpTime, Radiant,
Cadence, CPOE, SurgiNet.
 Proficient in Cerner Ambulatory and Inpatient.
 Outstanding at providing Go-Live elbow support for Physicians and Nurses.
 Proficient in Dragon Medical 360 training for Providers.
 Proficient in leading training sessions in classroomsettings.
 Excellent interpersonal skills.
 Excellent project Management skills.
 Expert knowledge of Computer Network Systems.
 Excellent communication skill (verbal and written) and analytical ability.
 Good management time and relationship building skill.
 Resourceful, proactive, diligent and innovative.
 Reliable, focused, detailed and result oriented.

Hamed Osi-Efa

HAO_CERNER_EPIC

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