1. JIMMY E. BELCHER II
762 EAST LINDAAVE.
APACHE JUNCTION, AZ 85119
H(480)288-9476
JIMNDEENA2011@GMAIL.COM
WORK EXPERIENCE
PUBLIC STORAGE
Call Center Agent June 2014-July
2016
• Handles incoming calls assisting customers in providing storage solutions
• Employs probing techniques to assess the needs of the customer
• Utilizes database to search and match best storage solution for the customers
needs
CONVERGYS / STREAM GLOBAL SERVICES
Call Center Agent Feb. 2011-June
2014
• Educated customers regarding Sprint signal booster, qualifying points, and
terms of use
• Utilized computer programs to access customer data while maintaining security
and customer privacy
• Ensured customer loyalty by solving their in home coverage problems
TOYS R US
Department Supervisor July 2005-Feb.
2011
• Educated associates in their job requirements of merchandising, knowing the
products, using the equipment, operating procedures,
• engaging and interacting with customers
• Supported associates as they interacted with customers questions or concerns,
and with communication with other stores and managers, and adapt to changing
circumstances
• Reviewed associates in their job performance and encouraged their growth and
success within the company
Sales Associate
• Accurately explained features and benefits of products and services to customers
• Received the merchandise, priced and security tagged them, and displayed or

2. stored the product
• Followed store procedures for loss prevention and safety
ACHIEVEMENTS
• Positive biweekly reviews by Team Manager from Stream Global Services
• Sustains very low times for “after call work” from Stream Global Services
•