- Jet Airways was facing a crisis as its pilots union, NAG, went on a simulated strike through mass sick leaves to protest the termination of four pilots. This led to the cancellation of over 800 flights over five days, negatively impacting 20,000 passengers and causing Jet Airways to lose $10 million in revenue. The issue was resolved when Jet Airways agreed to reinstate the four terminated pilots and form a consultative group with pilot representatives.

1. Jet Airways Crisis …
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2. Team Members
Kunal Banthia (75)
Rakesh DhalBisoi (90)
Gaurav Patel (65)
Shravan Bhumkar (100)
Kishore Gulhane (74)
Tushar Patil (66)
Mangesh Gade (23)

3. Jet So Far..
• Jet Air Ways was incorporated as an air taxi operator in Apr'92
• It started domestic commercial airline operations in May'93
• It began international operations in Mar'04
• Company is listed on the BSE, 80% of the stock is controlled by Naresh Goyal
• More than 30 K employees
• It operates a fleet of 84 aircrafts over 380 daily flights to 65 destinations worldwide
• It is India's second largest airline
• In Apr'07 taken over Air Sahara for US$ 340 million in all-cash deal
• It also operates two low-cost airline,Jet Lite ( formerly Air Sahara ) & Jet Airways
Konnect
• In Oct'08 Jet announced an alliance with rival Kingfisher regarding code-sharing on
domestic and international flights, joint fuel management, common ground handling and
utilization of crew etc.

4. Jet So Far..
Contd....
• World's thirty second airline to introduce private First Class Suites on their Boeing
777-300ER
• In Oct'08 laid off 1900 employees-largest lay-off in the history of Indian aviation.
Later on all the employees were reinstated .
• Awards & Achievements-Best Domestic Airline, India's Airlines, Service Excellence
award, India's most respected co in the travel and food sector, Best Cargo airline of
North Asia etc
• Market Share 26.4% (including Jet Lite) Jan to July'09
• Domestic Flights- 280 daily and International Flights-100 daily
• 24 K passengers daily across its network
• US$ 8 million average daily revenue

5. Jet & Pilots Stand-off
• Jet Airways has 1000 pilots on its rolls
• 24th July'09 NAG , an union , is formed by Jet airways Pilots and is formally registered
with Regional Labour Commissioner,Mumbai
• 31st Jul'09 ,Jet airways sacked two senior most pilots Mr Thomas & Mr Balaraman
for forming a trade union
• 5th Aug'09-Two terminated pilots appeal to the Airline for reinstate
• 17th Aug'09-Jet airways CEO refuse to reinstate the two pilots
• 24th Aug'09- NAG sends two week strike notice to the airline management and a
formal notice to the labour commissioner
• 31st Aug'09-A conciliatory meeting was called on between the management and union
(650 pilots) by regional labour commissioner
• Demand by the union to reinstate both the terminated pilots and recognisation of NAG

6. Jet & Pilots Stand-off
Contd....
• 7th Sept'09- Bombay High Court restrained them from resorting to any form of strike
• Jet sacks two more pilots
• 8th Sept'09- 450 members of NAG went on stimulated strike by way of mass sick leave
• 221 flights cancelled on 8th Sept'09 and 20 K passengers affected
• 296 flights cancelled on 9th Sept'09 and 14 K passengers affected
• 261 flights cancelled on 10th Sept'09 and 10 K passengers affected
• 243 flights cancelled on 11th Sept'09 and 8 K passengers affected
• 346- Total no of flights a day
Jet Airways chairman met Civil Aviation Minister & with Capt. Girish Kaushik-
President NAG a section of the pilots and to resolve the impasse-but no success

7. Jet & Pilots Stand-off
Contd....
• Jet Airways management was not willing to buckle in light of high court order
• “ They are behaving like terrorists. They can't hold the country, the passengers
the airline hostage.”-Naresh Goyal
• Had booking for 14,000 domestic passengers and 9,500 intn'l passengers
• 80% of the passengers were accommodated on other carriers and 20% cases refunded
• Labour minister said ESMA could be invoked against the striking pilots if the
• Civil Aviation Ministry recommends
• Jet Airways indicated to rope in 60-80 expat pilots
Naresh Goyal threatened to close down the business

8. Govt Role in Jet Turbulence
• Civil Aviation Minister told Mr Goyal to end the crises asap due to report of other
airlines charging sky high fares.
• Under Fire for some time now on fronts like AI, and high air-port user charges the
timing of the current crisis in the run up to Maharashtra polls was causing acute
discomfort to Mr Patel.
• Last year Mr Patel was not comfortable with MNS leader Raj Thackeray getting
credit for reinstating of 1900-odd cabin crew members.
• This time he did not speak out at all due to the public perception of his being close to
Mr Goyal and Mr Mallya and remained in the back ground .
• Pilots roped in congress MP Sanjay Nirupam
• PM Dr Manmohan Singh inquired about the situation in the cabinet meeting
• Govt was worried for malign of international image due to the the strike
The govt bodies involved were :Civil Aviation Ministry,DGCA,the Labour
Ministry,The Chief Labour Commissioner& the Regional Labour
Commissioner of Mumbai

9. Jet Set to Fly
• The stand-off ended on 12th Sept'09 midnight after five days which led to
cancellation of 800 flights
• Jet Airways agreed to reinstate four sacked pilots
• NAG would not be dissolved
• Consultive Group to be put in place : 2 directors,CEO,2 representatives from flight
operations and 5 pilots .
• Jet not to initiate any action against the agitated pilots
• Jet would also not pursue the pending contempt petition before Bombay High Court
• Jet Airways resume the service on 14th Sept'09
The five days stand-off translates in to a revenue loss of US$ 10 million

10. Thank you…