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JESSIE MAR C. DELFIN
 795 – D Tres de Abril, Labangon, Cebu, Philippines 6000
 (+63) 935 154 81060
 d.jessiemar@gmail.com
I’mvery detail oriented, good at managing time, and very honest. I always incorporate managing time and being
detailed together. By nature, I've been detail oriented, and that resulted in taking too much time on a particular task.
Areas of Teaching Proficiency & Skills Include the Following:
Guided Reading Student Motivation Assessment Tools Teaching Skills Grammar Instructions Subject Knowledge Diversity
Skills Leadership Skills Communication Skills Language Skill
EDUCATION & CREDENTIALS:
University of San Carlos – South Campus
Bachelor of Secondary Education in Communication Arts
Major in English – Filipino
211 J. Alcantara Street, Sambag I,Cebu City
Lahug Night High School
Secondary Education
Gorordo Avenue, Lahug, Cebu City
Esperanza Elementary School
Elementary Education
Esperanza, San Francisco, Camotes, Cebu
CAREER EXPERIENCE
Customer Service Associates – General Back Office June 2015 – December 2015
Wipro BPO Philippines Ltd., Inc. Cebu Business Park, Cebu City, Cebu
Responsibilities:
 Handle inbound, and / or outbound, and / or non-voice transactions according to defined quality
standards, policies and procedures;
 I need to ensure the accurate documentation of each transaction;
 I need to attend to attend to the customer queries, concerns and complaints and transaction
resolution;
 I should need to deliver an excellent customer service and ensure customer satisfaction in
transaction
CAREER EXPERIENCE
Online English Teacher March 2013 – January 2016
BIBO Global Opportunity Inc. 11th Floor JY IT Center3, 1 Salinas Drive cor.
Gorordo Ave, Lahug
Responsibilities:
 Working with other teaching staff to set goals, objectives and methods.
 Encouraging students to ask questions and to express their difficulties.
 Listening to students to understand their concerns and needs. Responding to misbehavior
in an effective but measured way.
 Preparing and setting tests, examination papers, and exercises.
Outlet Waiter August 2011 – September 2012
The Radisson Blu, Feria Serging Osmena Boulevard Corner Juan Luna Avenue
Cebu City
Responsibilities:
 Check with customers to ensure that they are enjoying their meals and take action to
correct any problems.
 Write patrons' food orders on order slips, memorize orders, or enter orders into computers
for transmittal to kitchen staff.
 Present menus to patrons and answer questions about menu items, making
recommendations upon request.
 Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
 Explain how various menu items are prepared, describing ingredients and cooking
methods.
Sales Representative January 2007 – February 2008
Tupperware Phils. Inc. Gallardo Bldg. AS Fortuna St. Guizo,
Mandaue City
Responsibilities:
 Submits orders by referring to price lists and product literature.
 Attend meeting, sales events and trainings to keep abreast of the latest developments
 Meet personal and team sales targets
 Maintains professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks; participating in
professional societies.
 Contributes to team effort by accomplishing related results as needed.
Character reference
Name: Mr. Romeo P. Bacor Jr.
Company: Accenture
Position: Program Control Service Senior Analyst / Team Leader
Contact No.: +63 917 623 8157
Email Address: jun.bacor@gmail.com
Name: Ms. Yvonne Cuyugan
Company: [24]7 Customer Philippines Inc.
Position: English Trainor
Contact No.: +63 925 507 4519
Email Address: kisshalim@gmail.com
Name: Ms. Fhoebe Ebisa
Company: Accenture
Position: Program Control Service Senior Analyst / Team Leader
Contact No.: +63 917 802 4819
Email Address: fhoebe.a.c.ebisa@accenture.com
Name: Mr. Albert Malinao
Company: Eperformax
Position: Customer Service Representative
Contact No.: +63 917 802 4819
Email Address: akirabetat@gmail.com

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JESSIE MAR C

  • 1. JESSIE MAR C. DELFIN  795 – D Tres de Abril, Labangon, Cebu, Philippines 6000  (+63) 935 154 81060  d.jessiemar@gmail.com I’mvery detail oriented, good at managing time, and very honest. I always incorporate managing time and being detailed together. By nature, I've been detail oriented, and that resulted in taking too much time on a particular task. Areas of Teaching Proficiency & Skills Include the Following: Guided Reading Student Motivation Assessment Tools Teaching Skills Grammar Instructions Subject Knowledge Diversity Skills Leadership Skills Communication Skills Language Skill EDUCATION & CREDENTIALS: University of San Carlos – South Campus Bachelor of Secondary Education in Communication Arts Major in English – Filipino 211 J. Alcantara Street, Sambag I,Cebu City Lahug Night High School Secondary Education Gorordo Avenue, Lahug, Cebu City Esperanza Elementary School Elementary Education Esperanza, San Francisco, Camotes, Cebu CAREER EXPERIENCE Customer Service Associates – General Back Office June 2015 – December 2015 Wipro BPO Philippines Ltd., Inc. Cebu Business Park, Cebu City, Cebu Responsibilities:  Handle inbound, and / or outbound, and / or non-voice transactions according to defined quality standards, policies and procedures;  I need to ensure the accurate documentation of each transaction;  I need to attend to attend to the customer queries, concerns and complaints and transaction resolution;  I should need to deliver an excellent customer service and ensure customer satisfaction in transaction
  • 2. CAREER EXPERIENCE Online English Teacher March 2013 – January 2016 BIBO Global Opportunity Inc. 11th Floor JY IT Center3, 1 Salinas Drive cor. Gorordo Ave, Lahug Responsibilities:  Working with other teaching staff to set goals, objectives and methods.  Encouraging students to ask questions and to express their difficulties.  Listening to students to understand their concerns and needs. Responding to misbehavior in an effective but measured way.  Preparing and setting tests, examination papers, and exercises. Outlet Waiter August 2011 – September 2012 The Radisson Blu, Feria Serging Osmena Boulevard Corner Juan Luna Avenue Cebu City Responsibilities:  Check with customers to ensure that they are enjoying their meals and take action to correct any problems.  Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.  Present menus to patrons and answer questions about menu items, making recommendations upon request.  Bring wine selections to tables with appropriate glasses, and pour the wines for customers.  Explain how various menu items are prepared, describing ingredients and cooking methods. Sales Representative January 2007 – February 2008 Tupperware Phils. Inc. Gallardo Bldg. AS Fortuna St. Guizo, Mandaue City Responsibilities:  Submits orders by referring to price lists and product literature.  Attend meeting, sales events and trainings to keep abreast of the latest developments  Meet personal and team sales targets  Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.  Contributes to team effort by accomplishing related results as needed.
  • 3. Character reference Name: Mr. Romeo P. Bacor Jr. Company: Accenture Position: Program Control Service Senior Analyst / Team Leader Contact No.: +63 917 623 8157 Email Address: jun.bacor@gmail.com Name: Ms. Yvonne Cuyugan Company: [24]7 Customer Philippines Inc. Position: English Trainor Contact No.: +63 925 507 4519 Email Address: kisshalim@gmail.com Name: Ms. Fhoebe Ebisa Company: Accenture Position: Program Control Service Senior Analyst / Team Leader Contact No.: +63 917 802 4819 Email Address: fhoebe.a.c.ebisa@accenture.com Name: Mr. Albert Malinao Company: Eperformax Position: Customer Service Representative Contact No.: +63 917 802 4819 Email Address: akirabetat@gmail.com