1. Jenny Hedtke
4113 ELMWOOD CIRCLE ● ST. BONIFACIUS, MN 55375 ● (952) 380-6333
TNJHEDTKE@MCHSI.COM
SUMMARY
Senior Client Account Professional with extensive experience in insurance sales, marketing,
and customer service. Exceptional organization, time management, and multi-tasking abilities.
Recognized for process improvement, creating efficiencies, exceptional customer service and
relationship development, and a high level of collaboration with all levels of the organization.
Strengths include:
• Client Relationships • Organized
• Customer Service
• Insurance Processing
• Trade Show Execution
• Self-Sufficient
• Reports Generation and Analysis
• Excellent Communication Skills
PROFESSIONAL EXPERIENCE
PRUDENTIAL, Plymouth, MN 2015-Current
Case Manager
Work with internal and external partners to facilitate the management of Life Insurance
applications. Serve as liaison between external customeers and internal functional groups.
• Manage new business cases throughout the new business process to ensure successful
placement of the business.
• Partner with internal departments to ensure excellent customer service is provided.
• Demonstrate urgency, ownership, and responsiveness in assisting producers and the
internal sales team with service-related requests via phone and email.
MERCER CONSUMER, Minneapolis, MN 2002-2014
Senior Client Account Consultant, 2005-2014
Partnered with the Client Executive (CE) on administration of three association clients, including
association health plan launch and yearly renewals, and health care insurance sales. Attended
client meetings with CE to give updates on member participation in insurance products.
Collaborated with marketing department to update client websites and proofed ads and mailings
before going to the client.
• Exhibited insurance products at 15 annual conventions and meetings for three
association clients and answered members’ questions.
• Attended client meetings with CE to give updates on member participation in insurance
products.
● Obtained Medicare certification to better assist members with health insurance needs.
• Launched and grew association client’s health plan to $2 million in seven years. This was
a new product offering only Marsh could provide.

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• Reconciled agency commission statement and identified $30,000 in missing revenue.
• Generated sales manager’s prospect letters, sending out approximately 4,000 in one year
which increased exposure to prospective clients.
• Advised three associations, with approximately 27,000 members, on health insurance
questions as their main point of contact. Provided responses to questions within 24
hours.
• Worked with health insurance carrier when client’s group health plan went through
renewal to get rate and plan change information to pass along to the members.
• Mailed health plan renewal information to all members; educated on the health plan
renewal details and how changes affected the members' coverage.
• Confirmed clients’ 800 numbers were up-to-date and routing to correct departments.
• Edited CE presentations and template letters to members to ensure grammatical
accuracy.
• Registered sales staff for national conventions and processed check requests with
finance department.
• Completed 15 continuing education hours each year to maintain health and life
license.
Underwriting Assistant, 2002-2005
Processed policy and endorsement issuance requests, proofed and sent to clients.
• Communicated with insurance carrier, brokers, and corporate office to collect outstanding
premiums and resolve coverage issues and discrepancies.
• Generated and mailed prospect and renewal letters to clients.
UNITED HEALTHCARE, Edina, MN 1998-2002
Underwriting Reporting 2001-2002
Supplied Underwriting and Sales with claims and premium experience for renewal groups,
proficient in system-run reports, researched concerns, and provided renewal information.
● Managed off-cycle group information via Access database and Excel spreadsheets.
● Supported colleagues in collation, processing, and distribution of various reports.
• Distributed monthly reports to team when renewal information became available.
Billing/Group Entry/Stop Loss Coordinator 1998-2001
Organized and compiled stop-loss data to track aggregate stop loss dollar amounts for self-
funded groups and multiple health plans.
• Researched enrollment/rate discrepancies to ensure proper billing, tracked group
accounts to clear up old balances, assisted groups and health plans with billing and group
entry-related questions.
• Notified groups of claims dollar amounts and worked with treasury to pull money from
customer accounts within 48 hours of notification.
EDUCATION / TRAINING
B.A. English
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Augsburg College, Minneapolis, MN
Health and Life License
Medicare Certification through Blue Cross and Blue Shield of MN
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