1. Akuilia E. Kennedy
Seattle, WA | C: 206.407.7632 | kikiEkennedy@gmail.com
Dear Sir or Madam,
I am seeking to obtain a position within your organization which is both challenging and meaningful; which will
allow me to contribute to your organizations overall profitability while using my natural talents to increase my
knowledge and experience while actively pursuing my degree in Healthcare Administration and Finance.
As my resume implies, I have over 13 years of continuous experience in medical billing field. In my current
position of Collections Specialist, I have matured my experience in the overall collections process and cultivated
my knowledge of the eviction process. My professional history relates primarily to medical billing, insurance
follow up, processing denials and appeals, cash posting, as well as some training.
I am a detail oriented quality focused billing specialist with a successful history of handling multiple and
complicated assignments. I am proficient in insurance & patient payment reconciliation, contract knowledge,
resolving account disputes as well as a variety of billing software applications. I am dedicated to ensuring the fair
financial treatment of patients, yet still keeping the financial needs of the organization paramount. In addition, I
am dedicated to maintaining HIPAA compliance.
I believe that I possess the necessary skills, experience, and enthusiasm for learning you are seeking in a
candidate, therefore making me a valuable addition to your company. I have attached my resume for your
review and I look forward to speaking with you in the future regarding your available position.
Sincerely,
Akuilia E. Kennedy

2. Akuilia E. Kennedy
kikiEkennedy@gmail.com • • • 206.407.7632
Professional Summary
A detailed and thorough Medical Billing Specialist with keen mind for Medical Coding as well as a strong
customer service ethic. Competent working independently and as part of a medical billing team as well as
experience with initiating and preserving ongoing stable affiliations with patients, peers, and providers.
Analytical and strategic thinking in the conception as well as the execution of the billing process, which has
afforded the opportunity to lead, train, and motivate others.
Core Competencies
• Healthcare Specific Billing
and Collections Analysis
• McKesson System
Maintenance
• Cash Posting
• Insurance Denials &
Appeals
• Commitment to Customer
Confidentiality and
Satisfaction
• Managed Care Principles
• Insurance Industry
Practices
• Medical Terminology
• Contract Comprehension
Professional Background
Brookdale Senior Living (Formally Emeritus Senior Living) 2012 - Present
Collection Specialist
Supported over 600 communities in collection matters resulting the reduction of days sales outstanding (DSO). Provided
instruction regarding the best collection practices, possible credits as well as provided alternative financial resources.
Directly collaborated with legal team to initiate and execute eviction procedures for past due accounts. Primary point of
contact for National Service Bureau, Inc. (NSBI), regarding all accounts submitted to the agency.
• The efforts provided contributed in reducing the Corporate DSO from 1.3 days to under 1.0 day.
• Generated and distributed multiple reports to over 600 communities to assist in tracking outstanding balances
and bad debt.
Collection Coordinator
Trained and guided communities in write off procedures to reduce delinquent accounts. Partnered with management to
ensure writes offs met audit compliance requirements. Received and tracked returned payments from residents,
including reporting bad debt to communities. Created a training video for the communities which the Community
training staff included as part of their regular training materials. Created an illustrated job aids and served as point of
contact for step by step training within the department as well as provided training for the Coordinator position.
• Created a database and filing system to track over 3000 write off & agency submission accounts following
compliancy requirements, resulting in protecting the company from a loss of over $100,000 submissions in one
month.
Billing Specialist
Applied knowledge of contractual information and various government regulations to over 500 communities across

3. kikiEkennedy@gmail.com Akuilia E. Kennedy 206.407.7632
multiple states in order to process claims. Established and maintained positive and professional relationships with
operations management and support staff within the community while maintaining federal regulations.
Swedish Visiting Nurse Services 2008 – 2012
Billing Specialist II
Autonomously responsible for billing Medicare & Medicaid Hospice as well as Medicaid Hospice Room & Board claims
for Skilled Nursing Facilities. Maintained knowledge of all Medicare & Medicaid rules, changes, and implementations in
regards to the billing practice. Independently managed and processed, by way of payment or denial, all provider claims
for hospice patient care involving locating Medicare allowed rates, issuing denial letters, or submitting check request for
payment to various providers.
• As the McKesson system Super User, served as the department system trainer, sole point of contact for all
technical issues for multiple departments, and as a resource for system procedure changes.
• Piloted a project to identify and correct multiple system errors for over 200 unbillable patient accounts. The
project, completed within 5 days billed a total revenue of over $500K.
The Polyclinic 2003 – 2008
Surgery & Endoscopy Center Coder & Biller
Independently billed all facility claims for both outpatient centers, operated by 40 physicians. Maintained continue
knowledge of all insurance contractual allowances and updated the system annually. Billed all claims, electronic and
paper, processed denials, submitted appeals, and processed patient payments and payment arrangements.
• Created, administered, and controlled a credit card database for patients that have monthly payment
arrangements.
Additional Experience
HealthServicesNW (Formally Providence Hospital)
Business Service Representative
Front line customer service and center source of information by way of coordinating research & resolution, follow up,
and account resolution of any and all issues for patients, other medical offices, attorney’s, and insurance companies.
Providence Everett Medical Center
Emergency Room Financial Counselor
Ensured patient registration was complete and accurate. Screened uninsured patients for potential Medicaid benefits
and established payment arrangements.
Technical Skills
• Microsoft Office
• Mckesson
• Surgisource
• Misys
• EPIC
• Provider One
• Emdeon
• e-Site
• Point Click Care (PCC)
• Medicare DDE
• Oracle Peoplesoft
• Misys
• Office Ally