1. Nicole Dowling
253 Clark Hill Road • Holden, ME • 207-745-2081 • nicole_look@yahoo.com
PROFFESIONAL SUMMARY
Highly energetic and dependable Business to Business Sales representative with a superb customer
service and sales record. Adapt at working well independently with little to no supervision or as part of a
sales team. Available for interstate travel to complete customer sales and service tasks as required.
EMPLOYMENTEXPERIENCE
Lincare: Hermon, ME 2006 – Present
Sales Representative/Center Manager/Customer Service
 Developed and maintained relationships with existing and new referralsources
 Demonstrated knowledge of all products, insurance guidelines, and adhered to all company
policies, including state and federal regulations
 Set daily plans to meet sales expectations
 Disease knowledge and management
 Met or exceeded monthly goals and was named number one sales representative for the area in
2015
 Held to monthly goals for all objectives set by management
 Excellence in communications with doctors, administrators, and case managers who are
responsible for making referrals
 Responsible for patient accounts that include referralintake, ensure set up of equipment, accuracy
of demographics, knowledgeable on insurance requirements
 Maintained patient files for compliance with State, Federal, and Private Insurance requirements
for continued service
 On-going communication with the patient and referralsource to achieve maximum customer
service
 Educator to center staff and referralsources
 Oversaw work of other CSR’s in the center,report status’s,and resource to all personal within the
area
 Train all new CSR’s on all their duties, implemented training schedules, required frequent travel
within Maine to other centers
 Implemented and maintained company safety programs, including maintaining records in
compliance with all Federal, State,and local regulations that applied to DOT and FDA
Care & Comfort: Bangor, ME 2012 to 2014
Staffing Supervisor/On Call Representative
 Scheduled PSS, C.N.A.,L.P.N,and R.N.’s to various clients.
 Hours scheduled per client ranged from 2hrs/week to 24 hours 7 days a week. Some cases
requiring multiple levels of discipline.
 Supervised over 35 employees at all levels of care for blocked time to and 8 R.N.’s for skilled day
visits.
 Obtained service authorizations from all payer in order to continue providing services, obtained
private pay clients, and intake.
 Liaison between insurance companies, physicians, and family regarding the care their members
were receiving.

2. Nicole Dowling
253 Clark Hill Road • Holden, ME • 207-745-2081 • nicole_look@yahoo.com
 Managed all employees for functional requirements, billing reports, staffing reports, logging
reviews, hiring, and marketing requirements.
 Handled all after hours’ emergencies and intakes for staff and clients.
 Represented two offices on the Safety Committee and participant of the Bangor Chamber of
Commerce.
EDUCATION
Southern New Hampshire University: Manchester,NH Anticipated Completion May 2017
 Bachelors in Marketing Excellence in communications with doctors, administrators, and case
managers who are responsible for making referrals. Exceptional marketing designs, customer
relations, and superb team work.
 National Society ofLeadership and Success 2015
University of Maine at Machias: Machias, ME 2003
 Associatesin Office Management Excellence in administrative procedures,accounting,
marketing, economics, payroll administrations, all Microsoft Word programs, and financial
analysis.
Washington Academy: East Machias, ME 2000
 High School Diploma