1. Career Overview
Core Strengths
Accomplishments
Work Experience
Educational Background
Craig Mack
2220 South Plymouth Road #309, Minnetonka MN 55305
Cell: 952-201-7918
CraigHMack@gmail.com
AR billing and cash posting revenue for medical durable medical equipment.
Managed Health Care for thirty years providing customer focused care.
Customer Service Representative contributing to company success through quality performance.
Team player
Organizational skills
Communication skills.
Technical resource.
Promoted to Customer Service Team Lead.
Four time recipient of Above and Beyond Award.
Completed Medical Terminology Course.
Primary Representative Web Support Team.
February 2014 to CurrentNeurotech
AR Cash Posting Coordinator
Minnetonka, Minnesota
Accounts receivable application of payments from billing partners by Excel spreadsheets. Daily deposits
through a banking portal and scanning live checks from Medicare, insurance payers and patients.
Maintenance of electronic remittance notifications from Medicare and other payers. Web portal access to
obtain explanation of benefits to match electronic funds transfers received by the Finance Department and
coordinated through shared monthly Excel documents. Follow up on denials with resubmitting
corrected claims and medical records. Scanning and importing documents to patient files. Resolving
patient calls on billing issues to maintain a positive customer experience.
October 1990 to December 2013Simplifi
Senior Customer Service Representative
Bloomington, MN
Maintained customer satisfaction with claims resolution.
Increased client retention by exceeding quality and production standards.
Improved company image with concise use of available on line resources.
Increased department communication as team liaison.
Enhanced department knowledge by providing technical support.
Increased web use by 20% through process improvement.
Reduced operating costs telecommuting from home.
University of Minnesota
Business Administration
Minneapolis, MN
General course work in business administration.