Shanna Henry is a food service professional with a BSc in Food Service Management from the University of Technology in Jamaica. She has over 10 years of experience in various food service roles including as a supervisor, shift manager, assistant manager, and manager trainee. Her resume emphasizes her strong leadership skills and expertise in areas like budgeting, inventory management, and customer service.
Patrick A. Harrison is a highly experienced professional with years of executive level expertise in healhcare,contract feeding,hotels and senior dining services.A resourceful, senior leader with a track record of success in leading people,departments, client services and strategic leadership for single and multi-unit operations.A charismatic leader, coach, mentor and team builder, delivering forward-thinking, business-focused solutions that produce strong sustainable results while driving top and bottom-line growth.
I am Shivani Luhadiya, I have 1.7+ years experience
I am looking forward to an opportunity to enhance my skill sets by exploring the possibility of working at your esteemed organization. I am a Self motivate, adaptable and goal oriented aspirant. I have always aspired to learn maximum from my environment and make the best possible use of the resources at hand.
Patrick A. Harrison is a highly experienced professional with years of executive level expertise in healhcare,contract feeding,hotels and senior dining services.A resourceful, senior leader with a track record of success in leading people,departments, client services and strategic leadership for single and multi-unit operations.A charismatic leader, coach, mentor and team builder, delivering forward-thinking, business-focused solutions that produce strong sustainable results while driving top and bottom-line growth.
I am Shivani Luhadiya, I have 1.7+ years experience
I am looking forward to an opportunity to enhance my skill sets by exploring the possibility of working at your esteemed organization. I am a Self motivate, adaptable and goal oriented aspirant. I have always aspired to learn maximum from my environment and make the best possible use of the resources at hand.
Chef with impeccable skills in preparation of
diverse range of cuisines including modern
Indian, European, Southern American, and
other international cuisine. Utilizes the finest
quality ingredients & adhered to standardized
recipes, for an appealing, appetizing &
customized dining experience.
1. Shanna Marie Henry, BSc (Hons)
Phone: (204) 978 0245 Email: shannahenry@yahoo.com
PROFILE
Progressive and focused professional offering strong leadership and knowledge in Food Service
Management
Excellent at identifying and responding to trends in the Food Service Industry
Strong interpersonal, communication and relationship management skills
Excellent planning and time management skills
Able to work effectively in a fast pace environment
Excellent inventory, labor and food cost management, knowledge and experience
Strong team work and conflict resolution skills
CORE COMPETENCIES
Recruiting & Interviewing Negotiation with suppliers Budgeting
Relationship Development Team Building and Leadership
EDUCATION AND CERTIFICATIONS
Bachelor of Science Food Service Management (Hons) 2009
School of Hospitality and Tourism Management, University of Technology, Jamaica
Relevant course work include: Advanced Food Service, Human Resource Management, Restaurant Operation
Management, Advanced Culinary Skills (Garde Manger & Patisserie), Menu Planning and Purchasing,
Culinary Arts & Production, Menu analysis and Engineering, Bar & Beverage Management, Food Beverage
and labour Cost Control, Hazard Analysis Critical Control Points (HACCP)
ServSafe Certification, American National Standards Institute and the Conference for Food Protection
Certificate in Dining Room Etiquette, B&E Catering Institute
PROFESSIONAL EXPERIENCE
Front Counter Attendant, Tim Hortons, The Pas, MB Aug 2014 – Present
Ensure provision of timely and efficient service to customers
Assist customers with their queries about menu items
Maintaining a clean and tidy dining room appearance
Use equipment to prepare hot beverages such as coffee and tea specialties
Supervisor, Tastee Jamaica Limited, Jamaica Jul 2011 – Aug 2014
Implement and develop ongoing staff training program in the area of food safety and customer service
Reconcile daily sales and bank deposits
Achieved profitability of the restaurant by 13% while increasing sales and guest satisfaction
Identify and select suitable suppliers in accordance with the organizations benchmarks
Shift Manager, McDonald's Restaurant, North Cape May New Jersey Mar 2010-Jun 2010
Ensure that there is adequate staffing for every shift
Coordinate service flow by making sure that the guests are served in a timely and accurate manner
Generate daily report on sales and productivity
2. Shanna Henry 2
Assistant Manager, Wendy’s Starboard Group, Pennsylvania U.S.A Jun 2010 – Apr 2011
Forecast the weekly food consumption and place orders with suppliers accordingly
Assist customers in answering their queries regarding food quality and service
Coordinate and manage the entire operation of the restaurant
Recruit and motivate a staff compliment of up to 30
Generate detailed daily and monthly business, staff and profitability reports
Manager Trainee, Lillian’s Restaurant, University of Technology, Jamaica Feb 2006 - Apr 2007
Planned and organized theme, dining room layout and menu for special events and ceremonies
Generated $115,000 in a single night’s sale
Coordinate suitable entertainment for events
Organized International Cuisine Dinner Series
Intern, I.S.K McDonald, Manhattan, New York Apr 2006 – Aug 2006
Professional Internship Program, worked under the protégé of Assistant Manager Marcos Estrella.
AWARDS AND ACHIEVEMENTS
Achieved placement on University of Technology Jamaica Dean’s 2009 Honor Roll, for most outstanding
student in Food Service Management
LANGUAGE AND TECHNICAL SKILLS
Spanish and Japanese at a basic level
Proficient in Microsoft Word, Excel, Power Point
VOLUNTEER WORK Bellevue Heights Basic School
Played a key role in the development of a cycle menu for the school's canteen
Helped implement suitable inventory control methods
Developed and implemented the use of purchasing specifications
INTERESTS
Love track and field, reading and dancing