The document outlines Melanie Shields' career objective and extensive work experience, showcasing roles in customer service, management, and hospitality from 2007 to the present. It also details her educational background, with certifications in electronic health records and medical office administration, along with her major in business administration. Additionally, the document provides references to support her applications.

1. (202)422-0726
Melshi17@yahoo.com
MelanieShields
Objective To acquire a challenging career opportunity.
Experience
2015-Present IST Management Arlington, VA
Company Support Representative
Greet and assist staff with all meetings by assigning individuals to
their accurate location. Help make copies, fax, scans, and send
emails with important information while answering phone calls.
Help maintain and secure front desk.
2014-2015 Paul Bakery Washington, DC
Cashier
Greet and handle customers’ orders while modeling excellent
customer service. Help clean and maintain restaurant by restocking
merchandise.
2013-2015 Entertainment Cruises Washington, DC
Hostess/Servers Assistant
Greet and handle tickets before boarding cruise ship, while
escorting customers to their assigned seating. Assist servers with
customers’ orders for fast efficient service. Help prep during the
cruise to prepare for the next tour; while making sure each
customer is content.
2013-2013 Boloco Bethesda, MD
Cashier/ Line cook
Took customers food orders and made sure all food was prepared in
an orderly fashion. Help prepare and cook customer’s meals, and
help stock and maintain the company’s merchandise.
2011-2013 Roti Mediterranean Grill Foggy Bottom,

2. Washington DC/ Rosslyn VA
Cashier/ Certified Trainer
Superior customer service – won Golden Envelope cash award for
superior service to a secret shopper; Help prepare customer meals
and orders with excellent customer service. Help maintain
restaurant by cleaning and prepping food. Train new employees on
how to prepare and prep food for customers; and how to clean and
maintain restaurant. Count money in cash drawers at the beginning
and end of shifts to ensure that amounts are correct and that there is
adequate change.
2010-2011 Charming Charlie National
Harbor, MD
Sales Associate/Cashier
Ensure that each customer receives outstanding service by
providing a friendly environment, which includes greeting and
acknowledging every customer, maintaining solid product
knowledge and all other aspects of customer service; Maintain an
awareness of all promotions and advertisements; Assist in floor
moves, merchandising, display maintenance, and housekeeping;
Assist in processing and replenishing merchandise and monitoring
floor stock; Aid customers in locating merchandise; Assist in
completing price changes; Participate in year-end inventory
counts; Assist in ringing up sales at registers and/or bagging
merchandise; Any other tasks as assigned from time to time by any
manager.
2009-2010 Metro Staffing
Gaithersburg, MD
Teacher’s Aide
Supported the teacher to maximize her ability to educate and guide
children in the classroom from ages 3 months to 4 years;
maintained the classroom when the supervising teacher was not
present; decorated bulletin boards, cleaned the classroom, and
organized materials and books; provided non instructional
activities including monitoring lunch and supervising recess.
2008 Avon Washington, DC
Sales Representative
Sold products to interested buyers; addressed clients’ questions and
concerns; demonstrated the products and advised clients on how to
use them; maintained roster of clients; independently managed

3. cash, check, and credit cards purchases.
2008 Greater Fellowship Church Washington,
DC
Group Leader
Provided for the entertainment and safety of young campers;
observed all camp policies; ensured that all campers and assistants
understood and abided by camp rules and regulations. Also did
some simple office work such as; answering phones, faxing papers,
and preparing documents on Microsoft excel.
2007 Uno’s Pizzeria Washington, DC
Hostess/ Cashier
Coordinated activities of dining room personnel to provide fast and
courteous service to patrons; scheduled dining reservations and
arranges parties or special services for diners; coordinated carry out
orders for customers
Education
2015-2016 University of the District of Columbia Washington,
DC
 Certified electronic health records implementation specialist
 Certified medical office administrative assistant specialist
2010-2012 Prince George’s Community College Largo,
MD
Majored is Business Administration
 2008-2009 Allegany college Cumberland,
MD
Majored in Business Administration
 2004-2007 Woodrow Wilson HS Washington, DC
High School Diploma

4. References Marrina Banks 202-460-1157
Karen Wingate 240-505-8271
Rita Duncan r.duncan0407@gmail.com
Abdul Green 240-286-6415