Alegina Lora has over 15 years of experience in administrative support, office management, and customer service roles. She has strong skills in Microsoft Office, accounting software, medical billing programs, and criminal records databases. Her background includes positions as a maintenance dispatcher, administrative assistant, order manager, sheriff processing technician, and customer service representative. She is proficient in English, Spanish, and American Sign Language.

1. Alegina Lora
4050 NW 135th
St Bldg. 1 Apt. 2
Opa-Locka, FL 33054
(678)526-3396
aleginalora@yahoo.com
KEYCONTRIBUTIONS_________________________________________________________________
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office
programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds
expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
EXPERIENCE_________________________________________________________________________
AJ Fulton, Hollywood, FL 2015- 2016
Maintenance Dispatcher/ Coordinator
Answer maintenance calls via email, ascertain nature/location, and prioritize the situation. Coordinate work with
contractors and residents. Dispatch necessary personnel and equipment for incidents with follow-up notification of
applicable administration. Maintain detailed and accurate records of work progress for department. Operate a PC for
data entry and upkeep of records.
AIMCO Apartment Homes, Miami Beach, FL 2015- 2015
Maintenance Dispatcher/ Coordinator
Answer incoming calls via telephone/radio, ascertain nature/location, and prioritize the situation. Dispatch necessary
personnel and equipment for incidents with follow-up notification of applicable administration. Coordinate work with
contractors and residents. Monitor radio activity and provide supplemental information, personnel and equipment.
Maintain detailed and accurate recordsand daily logs of departmentactivities. Operate a PCfor data entry and upkeep
of records.
Charles House of Car Stereo, Opa-Locka, FL 2013- 2015
Administrative Assistant/ Account Payable & Receivable
Maintain the general ledger. Analyze and reconcile the various aging bills to ensure billing accuracy. Maintain
updated vendor files and file numbers. Analyze payment trends to identify problem accounts,and effectively manage
such accounts to minimize company exposure. Notify management of unresolved payment issues and problem
accounts. Print and distribute monthly financial reports. Verified and post payments received on a daily basis, made
adjustments to resolve all issues such as returns,credits, and disputes. Handle legal disputes. Assisted with sales, and
managing inventory.
Coaster Company of America, Miramar, FL 2012- 2013
Order Manager/ Inventory Coordinator
Distribute and handle furniture orders for customers. Managed customer orders for pick up, delivery, shipping, and
export. Handle administrative paperwork such as creating schedules, inventory adjustments, and other important
company documentation. Created a safety committee, and implemented safety rules.
DeKalb County Sheriff’s Office, Decatur, GA 2006 - 2010
Sheriff Processing Technician
Started in the Criminal Processing Unit entering warrants in the Georgia Crime Information Center (NCIC/GCIC)
system, and jail docket. Throughout my time with the sheriff’s office, I assisted the Fugitive Division in captures of
subjects by providing Spanish to English interpretation. My last position wasin the administrative division of the jail,
which consist of, Intake, Bonding and Release,and inmate property. Handled court dispositions, bonds for release,
and inmate documentation, and at time, inmate funds (money on books).
The Athlete’s Foot, Conyers, GA 2005 to 2005
Assistant Manager
Responsible for money traysand deposits. Maintained payroll, scheduling, and other documentation. Manage store’s
shipping and receiving, and inventory. Assisted with sales goals, and customer service. Assist in staff training and
coaching.

2. Brenntag Mid-South, Inc., Miami, FL. 2003 – 2005
Customer Service Representative
In charge of maintaining over 200 customer accounts, by processing customer orders, assuring that customers
received their orders accurately and on time, clearing delinquent accounts, and other request. Handled general
office duties such as, filing, answering phones, data entry, typing, billing, and order entry.
EDUCATION_____________________________________________________________ _____________
Miami Dade College, Miami, FL. August 2012 to May 2013
Major: Secondary Teaching
Received Associates in Arts in Secondary Education.
Completed all course for Secondary Education in Social Science/ History. Completed all certification
hours for Substitute Teaching.
Everest Institute, Norcross, GA May 2010 to February 2011
Major: Medical Administrative Assistant
Received Diploma and High Honors. Maintained Directors Honor Roll and a position as Student Ambassador
Wellness Primary Care, LLC, Norcross, GA 2011- 2011
Medical Administrative Assistant- Externship
Handled all front office duties such as, filing, verifying insurance, creating new patient charts, collecting co-pays,
scheduling appointments, and all prescription refill request.
Hialeah Miami Lakes Sr. High School, Hialeah, FL. August 1998 to June 2001
High School Diploma with Honors completed
SKILLS_____________________________________________________________________ __________
Languages: English, Spanish, and American Sign Language
Computer Literate: Microsoft Offices Programs, Internet, Windows
Programs: AS400, Chemnet, Full NCIC/GCIC Certified, Medisoft Software, QuickBooks, One Site, Ignitia, TLE,
QuickSchools
Other Knowledge: Typing, Filing, Multiline Telephone Operation, Data Entry, Appointment Scheduling, CMS
1500, Posting Ledgers, ICD-9/ CPT Coding, Vital Sign, CPR Certified, HIPAA / OSHA Certified