1. Divya Sapalya
Mobile: +919900148202
E-Mail: divya_bajal@yahoo.co.in
Professional Summary
• 6.5 years of total experience in production support project with hands on experience in Oracle,UNIX and Autosys in Apple
Mac OS Platform.
• Currently working at AML dev ops support at Infosys Ltd, Bangalore as Technology Analyst.
• Experience in defining, coordinating, and leading appropriate day-to-day tasks.
• Good knowledge of SQL, TERADATA, Autosys and RDBMS and Cassandra
• Experience with Unix/Linux including basic commands and basic shell programming.
• Detailed oriented and resourceful in the completion of tasks with an ability to meet strict deadlines.
• Good Communication, Interpersonal, Analytical Skills and Effective Result Oriented Team Player.
Details of Project Worked
I) Apple Production Support
Client Apple Inc. CA
Process Apple Production Support
Technologies Unix and Autosys Scheduling
Period Feb 2010 – Sep 2014
Description:
Apple Inc is one of the largest manufacturers of the electronic goods like Desktops, Laptops, IPhone’s IPod’s etc.
Below are the details of the projects worked for this account:
• Apple Production Support - APS is an IS&T services group that provides round the clock support to IS&T Applications.
• IS&T hosts and manages various applications that supports Apple's business functions such as Engineering, Finance, Sales,
Marketing, Supply Chain Management, Customer Relationship Management, HR Systems etc.
• These Applications undergo multiple upgrades and enhancements throughout its life based on business and technical needs.
• After its implementation and warranty report, the respective development teams transition the application to APS for ongoing
steady state support. Apple uses an internal tool to manage the complete support workflow.
Key Responsibilities:
Performing tasks such as:
• Resolving all types of issues created under Finance, Data Warehouse and Global Business Intelligence (GBI) in the client
maintained tool. Maintenance/Monitoring of applications (client as well as web based) and database servers, Autosys jobs and
taking corrective actions.
• Handling the tickets and providing the resolution for the same on the basis of their priorities.
• Coordinating with the customer and various departments to ensure the queries/request/enquiries of the customer are resolved.
• Raising and implementing of the Change Requests (CRs), Service requests (SR) and Post change requests weekly and also
based on the requirement.
• Resolving the issue raised, due to the job failure in different applications.
• Maintaining current and historical version of source code using subversion tools such as SVN and CVS
• Handling a team of 8 members and assigning/ monitoring their day-to-day task.
II) Applied Machine Learning
Client Apple Inc. CA
Process AML-Devops
Technologies Unix, Cassandra
Period Oct 2014 - Till Date

2. Below are the details of the projects worked for this account:
• AML devops - is an IS&T services group which is specialized in fraud analysis and prevention.
• Multiple monitoring systems in AML does decision on every sales event come in which is send by multiple projects across
Apple.
• Based on the decision made by the system, transactions will be accepted or rejected.
Key Responsibilities:
Performing tasks such as:
• Performing jar deployments across multiple prod servers using the deployment tools saltstack.
• Performing Linux OS upgrade on IT, UAT,QA and Prod systems based on the requirement.
• Coordinating with the customer and various departments to ensure the queries/request/enquiries of the customer are resolved.
• Raising and implementing of the Change Requests (CRs), Service requests (SR) and Post change requests based on the
requirement.
• Monitoring the system health using tools splunk, JIRA and performing corrective measures on system health failure.
• Monitoring hadoop-oozie jobs and taking corrective actions on job failure.
• Providing on call support during crisis issues and new apple product release.
• Working on incidents created by users/system based on the priority and taking appropriate action till the issue is resolved.
• Coordinating with the team and assigning the task to team members.
• Maintaining current and historical version of source code using version tools such as GIT
Other Highlights
• Achieved Most Spirited Team Award for Q3 FY2011
• Four times winner of Individual extra miler award for the best productivity and quality.
• Achieved “ I-STAR” Award for Q1 FY2012, Q1 FY2013 and Q1 FY2014
• Consistent Star performer in the last three performance appraisals
Education
• M.C.A Master of Computer Application, from S.I.M.S. Pandeshwar, Mangalore under Mangalore University with 65%. (2009).
DECLARATION:
I here by declare that the above-furnished details are true to the best of my knowledge.
Divya Sapalya