Hospitality Resume

1. Jeffrey Begley
3281 SettlersCourtSaintCloud,FL34772
begs53@hotmail.com - (407) 791-6030
To utilize my experience and skills in the hospitality field and sales experience to enhance
productivity in servicing my customer’s needs.
WORK EXPERIENCE
Bartender/TeamLead
Canoe Tavern – Saint Cloud, FL – January 2016 – PresentCreekSports
• Key holderresponsibleforopeningandclosingprocedures,includingbalancingserverand
bartendersbanks,makingdepositandrunningdailyreports.
• Assistingemployeeswithdiscounts,customerconcerns,stockingandensuringthe shiftrunsas
smoothlyaspossible forcustomersandstaff.
• Prepare and serve alcoholicandnon-alcoholicbeveragesforall guestsinapromptand
courteousmannerwhile maintainingahighlevel of qualityandconsistency.
• Monitorguestbehaviorandalcohol consumptiontodetermine whenalcohol service tothe
guestshouldcease.Notifymanagement.
• Checkidentificationpriortoservingalcoholicbeverage toguest/customer.
• Setup bar includingall liquor,mixers,ice,garnishes,glassware andsupplies.
• Performpre and postshiftside work,whichincludescleaning,organizing,andstocking
inventoryasneeded.
• Inspectbar area andequipmentdailyforcleanlinessandattractiveness.
Inside Account Consultant
Staples,Inc. – Orlando, FL – January 2015 – June 2016
• Responsible forpositioningmyself asakeysalesteammember;partneringwiththe Account
Consultantonmid-marketaccountswithanemphasisondrivingincreasedpenetrationand
salesoverthe phone,while enhancingcustomersatisfactionandretentionthroughregular
customercontact and problem resolution
• Proactivelymake outboundcallstostrategicallygrow revenue orforspecific
initiatives/campaigns WorkwithOutside AccountConsultants,CategorySpecialists,andPricing
and Bid& Quote team to teamsell intoexisting accountsAbilitytomeetquarterlyactivitygoals
Bartender
Sheraton Vistana - Orlando,FL - April 2014 – February2015
• Prepare andserve alcoholicandnon-alcoholicbeveragesforall guestsina promptand
courteousmannerwhile maintainingahighlevel of qualityandconsistency.
• Monitorguestbehaviorandalcohol consumptiontodetermine whenalcohol service tothe
guestshouldcease.Notifymanagement.
• Checkidentificationpriortoservingalcoholicbeverage toguest/customer.
• Setup bar includingall liquor,mixers,ice,garnishes,glassware andsupplies.

2. BenefitAnalyst
FloridaHospital Health Systems - Orlando, FL - November2012 to February 2014
• Enter claimpayments,reserve new claims,inputfile documentation
• Maintainclaimfilesrequiring detailedanalysis
• Verifyandanalyze datausedinsettlingclaimstoensure thatclaimsare validandthat
paymentsare made accordingResolve UB& HCFA claims
• CompanyRepresentativeatannual benefitfair
• Responsible fortrainingandauditingnew hires
General Manager/Bar Manager
The Ole Liberty Tavern – Rockland, MA – October 2006 to February 2010
• Recruiting,trainingandmotivatingstaff
• VendorOrderingforFrontandBack of the house
• Responsible forincreasingthe business andrevenueof the restaurant
• Analyze andplanrestaurantsalesandorganize marketingeventsandpromotional plans
accordingly
• Generatingdetaileddaily,monthly,quarterlyandyearlyreportsonbusiness,staff,andprofit
• Setbudgetsandexecute plansfordepartmentsales,product purchase andstaff development
• Coordinatingandmanagingthe entire operationof restaurantbyschedulingshifts
• Providedcustomersupport byresolvingtheircomplaintsaboutservice orfoodquality
• Meetingandgreetingcustomersandorganize table reservations
• Maintainhighstandardqualityhygiene,healthandsafety
Bar Lead/Bartender
All Seasons Sports Bar - Halifax,MA - January 2005 to February 2011
• Front of the house staff Scheduling
• VendororderingforfoodandLiquorservices
• Organize marketingEventsandPromotional
• Monitorand maintainthe cleanliness,sanitation&organizationof anassignedbarworkingarea.
• Ensuringthat cash proceduresare adheredtoandstrictlymonitored,especiallythe preparation
of beverage bills.
• Making sure all bar staff are fullyaware of the licensinglawsandknow how toimplementthem.
• Greetedguestandprovidedexceptional service whilemaintainingaprofessional attitude.My
responsibilities includedstocking,cocktail knowledge,wine pairing,maintainingthe service well
while makingsure my customers’needswe takencare of
• Responsible forinventorycontrol,purchasingandbookingof entertainment
Ensuringthat each individual drinkorliquorbottleorderedbyacustomer’sisof the highest
qualitypossible.

3. EDUCATION
BusinessManagement
QuincyCollege - Quincy,MA
1990 to 1992
ADDITIONAL INFORMATION
BrocktonSchool of Bartending
BartendingCertificate
Serve Safe Certificate
TipsCertified
Key Skills
Great Memory
Communication
Organization
Friendly
Adaptable
Team Player