1.
Katherine
Adriano
Turla
Blk
5
lot
8
Queenstown
Heights
Subd,
Phase
1,
Antipolo
City,
Philippines
Contact
No.:
+639272375799
Email
address:
khate_turla@yahoo.com
SUMMARY
OF
QUALIFICATIONS
• Almost
8
years
experience
working
in
the
Asian
5-­‐Star
Hotel
&
Casino
industry
• Proficient
at
managing
multiple
responsibilities
in
a
fast-­‐paced,
high-­‐volume
environment
• Strong
customer
relationship
builder
• Staff
management
experience
• Management
trainings
• Proven
problem
solving
skills
• Cash
handling
experience
WORK
EXPERIENCE
WYNN
HOTEL
RESORT
&
CASINO
Macao,
China
Casino
Service
Bar
Teamleader
2013-­‐2015
•
Supervise
staff
in
an
allocated
section
to
achieve
the
highest
standard
of
service
and
guest
satisfaction.
• Knowledgeable
of
outlet
as
well
as
hotel
products.
• Ability
in
conducting
training
for
the
staff.
WYNN
HOTEL
RESORT
&
CASINO
Macao,
China
Restorante
Il
Teatro
Teamleader
2010-­‐2013
• Delivered
superior
customer
service.
• Highly
organized
and
familiar
with
hosting
procedure
and
floor
plan.
• Ability
in
working
and
communicating
with
other
department
especially
culinary
team
and
beverage
team
to
ensure
a
smooth
operation.
• Ability
in
conducting
training
and
evaluating
staff
performance.
• Assisting
the
manager
in
performing
his
duties
and
replace
him
in
his
absence,
to
supervised
the
restaurant
employees
and
assist
them
whatever
necessary.
• Maintaining
standards
and
procedures
as
specified
for
the
outlet
and
assumes
responsibility
of
the
section.
• To
ensure
the
restaurant
is
properly
set
for
service,
paying
attention
to
detail
as
well
as
checking
pre-­‐service
mis-­‐en-­‐place.
• Conduct
training
(e.g.
Product
knowledge
and
MOBIL
standard)
• Technical
skills
(Micros
System,
Respak
System
&
Purchasing
using
MMS)

2.
WYNN
HOTEL
RESORT
&
CASINO
Macao,
China
Café
Encore
Teamleader
• Opening
team
• Trained
and
mentored
staff
to
develop
an
exceptional
team
of
hospitality
professionals.
WYNN
HOTEL
RESORT
&
CASINO
Macao,
China
Cinnebar
Senior
Hostperson
2007-­‐2008
• Greeted
and
welcomed
guests
while
providing
world-­‐class
assistance.
• Knowledgeable
with
all
the
Wines
and
beverages,
in
compliance
of
company
standards.
• Assured
that
the
bar
area
was
fully
furnished
for
successful
daily
operation.
• Composed
inventory
requisitions
as
needed
to
replenish
provisions.
PHILIPPINE
WINE
MERCHANTS
Manila,
Philippines
Sales
and
Promotions
coordinator
2003-­‐2006
• Coordinated
promotions
and
events
sponsored
by
the
company
• Communicated
with
the
company/
organization
requesting
for
sponsorship
regarding
details
of
the
event,
requirements
and
exposure
that
will
be
accorded
to
PWM
&
RALPH’s
being
the
sponsor.
• Make
sure
that
the
necessary
POS
materials
are
made
available
for
the
event
• Conducted
inventory
after
the
event
and
make
sure
that
the
billing
statements
are
submitted
to
the
client
if
selling
activities
are
involved.
• Prepared
promo
report
for
the
following
day
indicating
consumption,
turn
outs
of
events
and
database
gathered.
• Acted
as
custodian
of
events/
promo
documents
and
records,
and
make
sure
all
POS
materials
are
returned
and
clean
at
all
time.
ACHIEVEMENT
ASIAN
COCKTAIL
CHAMPION
-­
International
Bartenders
Association
The
China
and
Hong
Kong
Bartenders
Association
November
6,
2008
CERTIFICATE
Fundamentals
in
Culinary
Arts
International
School
for
Culinary
Arts
and
Hotel
Management
Short
Course
-­‐
September
2015
–
November
2015
EDUCATION
PHILIPPINE
SCHOOL
OF
BUSINESS
ADMINISTRATION
Manila,
Philippines
Bachelor
of
Science,
Management
Information
System
College
Degree
Reference
provided
upon
request