Customer success with Delphi by Jason Vokes, Embarcadero VP Marketing at 2015 UK Spring Delphi Community Conference

1. EMBARCADERO
TECHNOLOGIES
EMBARCADERO
TECHNOLOGIES
Customer
Success
Session
Delphi
Making
The
Difference
jason.vokes@embarcadero.com
@jasonvokes
Vice
President
Marke6ng

2. EMBARCADERO
TECHNOLOGIES
Agenda
• Introduc6on
• TKC
–
Japan
• Digifort
-­‐
Brazil
• Savoy
Systems
–
UK
• Summary

3. EMBARCADERO
TECHNOLOGIES
IntroducCon
• A
look
at
the
“what”
and
“who”
and
not
the
“how”
• This
community
does
amazing
things!
• Customer
success
library
– www.embarcadero.com/resources/case-­‐studies
• TODAY
ONLY
See
Craig
for
quick
video
interview!

4. EMBARCADERO
TECHNOLOGIES
EMBARCADERO
TECHNOLOGIES
TKC
-­‐
Japan

5. EMBARCADERO
TECHNOLOGIES
TKC
–
Japan
Corporate
• Est.
1966
• 2200
employees
• 77
offices
through
Japan
• Mission:
Protec6ng
the
opera6ons
of
accoun6ng
offices
and
improving
efficiency
in
administra6ve
procedures
of
local
governments

6. EMBARCADERO
TECHNOLOGIES
TKC
–
Development
Team
• 700
Developers
• First
used
Delphi
5
• XE5,
XE7,
XE8
• Uniform
development
framework
for
all
their
products
• Original
codebase
• BDE
to
FireDAC

7. EMBARCADERO
TECHNOLOGIES
TKC
–
Key
Facts
• Tax
and
accoun6ng
systems
• mul6-­‐device
support
will
allow
faster
applica6on
development
across
more
pladorms
and
form
factors
with
higher
quality.
• Were
Delphi,
went
over
to
VS.NET
– Tried
for
3
years
to
make
.NET
work
for
them

8. EMBARCADERO
TECHNOLOGIES
TKC
–
User
Base
• 760,000
companies
• 8,700
accoun6ng
firms,
sole
proprietorships
and
listed
companies
• 900
local
governments
in
Japan

9. EMBARCADERO
TECHNOLOGIES
TKC
–
Main
Requirements
• Stable
opera6on
• Sohware
not
affected
by
changes
in
PC
environments
• Needs
to
adopt
legisla6ve
changes
• No
middleware
installa6on

10. EMBARCADERO
TECHNOLOGIES
TKC
-­‐
Quote
“Taxa6on
and
accoun6ng
systems
provided
by
TKC
Corpora6on
require
an
update
every
year
according
to
laws
and
regula6on
changes,”
said
Hitoshi
Uotani,
Corporate
Officer,
and
Director
of
System
Laboratory
of
TKC
Corpora6on.
“Prompt
and
stable
soPware
provision
is
extremely
cri6cal
in
order
to
support
management
of
our
client
corpora6ons.
Delphi
enables
visual
development
through
components
and
ensures
high
levels
of
producCvity
from
our
team.
We
also
greatly
appreciate
Delphi’s
mulC-­‐device
support
for
deploying
our
development
assets
to
mobile
devices.”
Hitoshi
Uotani
Corporate
Officer,
and
Director
of
System
Laboratory
of
TKC
Corpora6on

11. EMBARCADERO
TECHNOLOGIES
TKC
–
Where
Next?
• RAD
Studio
XE8
• AppAnaly6cs
• Mul6-­‐device,
mobile

12. EMBARCADERO
TECHNOLOGIES
EMBARCADERO
TECHNOLOGIES
Digifort
IP
Surveillance
System

13. EMBARCADERO
TECHNOLOGIES
Digifort
-­‐
Company
• Brazil
and
Australia
• Customers
in
over
85
countries
• Mul6-­‐device
• Award
winning
• Stunned
compe6tors
developing
new
mobile
product
in
less
than
one
month

14. EMBARCADERO
TECHNOLOGIES
Digifort
-­‐
Products
• TCP/IP-­‐based
video
surveillance
systems
• biometric
login
solu6ons
• video
analy6cs
tools
• license
plate
reading
tools

15. EMBARCADERO
TECHNOLOGIES
DigiFort
-­‐
Top
Quote
"Delphi
is
the
cross
pladorm
tool
I've
always
dreamed
of
–
there's
nothing
that
can
beat
it.”
Eric
Fleming
Bonilha,Director
of
Development,Digifort

16. EMBARCADERO
TECHNOLOGIES
Digifort
–
Key
Points
• Delphi
faster
for
team
than
learning
Java
or
Objec6ve
C
• In
one
month
Could
not
learn
the
Java
framework
itself
Previous
Java
apps
took
over
six
months
to
create
• Using
Delphi
they
develop
new
apps
four
6mes
faster,
typically
in
a
month
or
less

17. EMBARCADERO
TECHNOLOGIES
Digifort
–
More
InformaCon
www.digifort.com
www.embarcadero.com/products/digifort-­‐case-­‐study

18. EMBARCADERO
TECHNOLOGIES
EMBARCADERO
TECHNOLOGIES
Savoy
Systems
-­‐
UK
Patrick
Hort

19. EMBARCADERO
TECHNOLOGIES
Savoy
Systems
-­‐
Company
• When
established
• Main
business
• Number
of
developers
• User
base
summary
(how
may,
where,
…)
www.savoysystems.co.uk

20. EMBARCADERO
TECHNOLOGIES
Savoy
Systems
–
Key
Points
• What
are
you
building
with
Delphi?
• What
do
you
really
like
about
Delphi?
• Why
did
you
choose
Delphi?
• Is
there
a
par6cular
feature
of
Delphi
that
made
the
difference?
• Why
has
using
Delphi
been
important
to
your
company?

21. EMBARCADERO
TECHNOLOGIES
EMBARCADERO
TECHNOLOGIES
Summary

22. EMBARCADERO
TECHNOLOGIES
Summary
• TKC
-­‐
Japan
– Large
corporate,
swayed
by
poli6cs,
returned
to
Delphi
• Digifort
-­‐
Brazil
– Innova6ve
tech
entrepreneurs,
fast
6me
to
market
in
rapid
growing
sector
• Savoy
Systems
-­‐
UK
– Leading
player
in
niche
market,
fast
tailoring
of
systems,
framework
based,
mul6-­‐device
op6ons

23. EMBARCADERO
TECHNOLOGIES
Summary
• Tell
us
your
success
story
• Head/Shoulder
videos
at
today’s
event
• Let
us
know
your
challenges
and
share
your
successes
• Customer
success
library
– www.embarcadero.com/resources/case-­‐studies

24. EMBARCADERO
TECHNOLOGIES
EMBARCADERO
TECHNOLOGIES
Customer
Success
Session
Delphi
Making
The
Difference
jason.vokes@embarcadero.com
@jasonvokes
Vice
President
Marke6ng