Presentation done by Carla Ferreira from Micro IO at Actor 3 conference, on 25th of November 2015 at UPTEC.

1. 25th November | UPTEC
Opening Event
Devops and Engineering Best Practices

2. Opening Event
Devops and Engineering Best Practices
ITMark Premium
Carla Ferreira – Micro IO

3. AGENDA
• Who’s Micro I/O?
• Before and after IT Mark certifications
• IMS implementation
• Issues
• Lessons learned
• Next?

4. MICRO I/O
Founded in 1998 at the Enterprise Incubator of
Universidade of Aveiro.
We promote above all innovation, creativity and
knowledge.
We create integrated software and hardware solutions
for our own products and for client specific custom
applications.

5. SOME OF OUR PARTNERS

6. WHERE WE ARE
+ 500 institutions
+ 1.500.000 daily users
Portugal
Brazil
Angola
Cape Verde
Mexico

7. CERTIFICATIONS AND DISTINCTIONS
NP 4457 certification of our Integrated Innovation
Management System
SME Leader, since 2013 and SME Excellence in 2014
ITMark certification in 2012 and ITMark Premium in
2014

8. ITMARK CERTIFICATION
Micro I/O was one of the first 3 portuguese companies
holding ITMark certification.
1st portuguese company achieving the ITMark Premium
level!
The project and implementation were conducted under
the ACTOR2 of Inova-Ria, with support from the
European Community.

9. BEFORE IMS
• Software development management ad-hoc.
• Hardware development management by water fall.
• Business process centralized but not standardized.
• Help-desk missing backbone structure.
• Client interface lacking an assertive approach.
• Data security managed ad-hoc.

10. INTEGRATED MANAGEMENT SYSTEM
• Aiming all areas within the company.
• Rethink and improve company's critical processes.
• IT Mark (and IT Mark Premium), NP4457 and ISO9001
covered.

11. IT MARK
Promoted
• Approach and
involvement of teams
• Organization and
optimization of
business processes
Implementation
• Team motivated
• Quick implementation
• Continuous
improvement policy

12. IMS / IT MARK TOOLS
• Redmine platform as a way to organize and make
available valuable information.
• Internal development of plugins (several…).
• Others.

13. IMS / IT MARK TOOLS
• Several integrations.
• CRM
• Redmine
• Code Repository
• PHC (Management and billing tool)
• …
Custom system covering our needs

14. PROBLEMS AND ISSUES
• SME usual lack of time.
• Hardware development own scope.
(not a standard software company)
• Production and prototyping environment.

15. NEXT?
• CMMI dev (software development)
• Finalizing ISO9001
• ISO 27001
• ISO 20001
• ISO 25001

16. 25th November | UPTEC
Thank you
Carla Ferreira (cferreira@microio.pt)