Jason Foos seeks a position in IT or customer service utilizing communication, management, and technical skills. He has over 10 years of experience in customer service roles at companies including Transamerica Life Insurance, Walmart, Everest University, and Dell where he resolved technical issues and maintained high customer satisfaction. Foos earned an Associate's degree in Business Management and has additional education in group dynamics and communication.

1. 3208 W. Tambay Ave
Tampa, Fl 33611
813-368-8135
Jason.Foos1@gmail.com
Jason Foos
Objective To obtain a position in the Information Technology or Customer Service industries that will allow me to utilize
my proven communication, management, interpersonal communication, and technical skills. To provide
exceptional customer service to clients while working within a professional team environment. Adaptation to a
new, fast paced environment with a focus on the customer.
Experience 2014-2014 Transamerica Life Insurance Company St. Petersburg, FL
Life Claims Associate
Worked with grieving family members on the status of insurance policies and beginning the claims process
when necessary.
Worked with funeral homes and funding companies to expedite payment of life claims to the appropriate
person/company.
Averaged 35-40 calls per day in a team environment and was continuously monitored for quality assurance.
Upheld HIPPA regulations to ensure the privacy and security of sensitive information.
2010-2014 Wal-Mart Stores, Inc. Tampa, FL
Electronics Department Manager
Department Manager of nine different departments, including media and gaming, wireless, electronics, dot
com operations, site to store, stationary, books and magazines, and all other necessary store operations.
Ran the busiest service are in the entire Walmart store.
Handled yearly revenue volumes exceeding ten million dollars in sales, roughly 20% of the stores total
annual revenue.
Directly supervised, scheduled, trained, developed and evaluated 10-18 employees given the time of year.
Responsible for maintaining the highest level of customer service and training associates on how to handle
difficult customers.
2009-2009 Everest University Online Tampa, FL
Student Services Coordinator
Academic Advisor to a population of 200-250 students, depending on the semester.
Required to make contact with every student at least once every two weeks.
Maintained a running knowledge of student’s grades, strengths, and weaknesses and established individual
rapport with each student.
Responsible for accurate file management and record keeping including transcripts, change of majors, and
academic audit sheets.
Kept an attrition rate of less than 5% each term while employed at Everest University.
Worked with Student databases to query information.
Responsible to create customized spreadsheets in excel to track student behaviors and grade.

2. 2008-2009 Stream Global Services (Dell Inc.) Tampa, FL
Dell, Inc. Consumer and Business Technical Support Representative
Researched and resolved consumer and commercial technical computer issues with printers, pc’s, ram
installations, monitors, routers and modems, and all failure points on a computer system.
Very familiar with Windows operating systems and their predecessors.
Awarded an “Exceptional Customer Experience” award at Stream Global Services which includes a score of
100% on call quality, and also requires four independent, non-prompted statements of satisfaction from the
customer.
Handled 30-40 calls per day
Established individual rapport and was responsible for maintaining sales revenue and call handle time goals.
Maintained a personal relationship with each customer.
Worked in a team environment on several projects of larger size and scope.
Education
2003-2006 University of South Florida Tampa, FL
Associate of Arts Degree earned.
Major: Business Management. Classes completed include Economics I and II, Business Management,
Accounting I and II, Marketing, Computers in Business, Business Communication, Business Statistics I and II,
Finance, and Law and Business.
1999-2003 Hillsborough Community College. Tampa, FL
Major: Pre-Business Administration.
1997-1999 University of Central Florida Orlando, FL
Studied Group Dynamics, Interpersonal Communication, Nonverbal Communication, and Small Group
Interactions and Decision Making.
Skills Excellent customer service and management skills. Able to work well with a team or independently. Able to
acquire job related functions quickly. Proficient at working well with other team members and assisting in their
training and development skills. Extremely proficient at troubleshooting and usage of all Microsoft Operating
systems and Microsoft Office software including one note. Knowledgeable in Lotus and Lotus notes.
Comfortable in a Macintosh environment.