Pablo Lopez has over 15 years of experience in technical support, training, and customer service across various industries. He has strong skills in systems administration, cloud computing, SQL, product management, CRMs, APIs, Linux, and mobile applications. At his current role at Kanrad Technologies, he provides software training and support to over 250 customer accounts, managing hundreds of accounts and responding to customer questions. Previously, he provided technical support for telemedicine devices, web conferencing applications, online payment processing, and various consumer websites. He aims to contribute to organizational success and is known for his commitment to customer satisfaction.

1. Pablo E. Lopez
95 Monroe St. Apt. 4
Santa Clara, CA 95050
408-791-9872
Pablo@kanrad.com
TECHNICAL SUPPORT / TRAINING/ CUSTOMER SERVICE
I am a professional with experience in dynamic web-based communications environments. I have a strong initiative
with the ability to quickly learn new technologies and processes. Counted on to step into changing,
fast paced projects and deliver results. My interest in anything I do within my career is to contribute to the overall objective that leads
an organization to remain successful within their respective marketplace.
SYSTEM SKILLS
Experience in the last 10 years performing jobs that required multitasking in System Administration, cloud computing, Microsoft
SQL, Product Management, CRM’s, API’s, Linux, embedded systems, as well as mobile & medical devices. I’m Proficient in gaining
understanding of applications including medical/caregiving apps, go-to-meeting/Citrix, and social media apps. I am also skilled in
high & low level software education. A customer oriented worker experienced in different levels of Technical, Customer, and Sales
Support. Excellent problem resolution skills, I am a quick learner, and a TEAM player.
2010-Present Kanrad Technologies
Provide top of the line software education and support for well over 250 accounts spanning across N.
America (including Alaska, Canada, & Puerto Rico) using our intricate Private Duty web-based Software
solution & mobile apps especially designed and created for Private-Duty homecare companies. I manage,
train (online & in-person), hundreds of accounts, correspond with Corporate Execs. & branch owners
around the clock answering questions and providing solutions. I believe in a responsive and collaborative
approach and my long-standing relationships with our clients bear testimony to my commitment to
customer satisfaction. I’ve increased customer retention by 100% and cut down on calls and case over
flow. I am the GO TO GUY for Training & questions to streamline customer processes at Kantime.
2008-2009 Health Hero Network/BOSCH Corp.
Support telemedicine hardware device and its software applications (Health Buddy 1,2, & 3). Provided first
and second line technical support for initial beta, reference, and commercial customers. Receive and
return phone calls and email communications from external customers, solving customer problems and
answering questions regarding use of products from patients, nurses & physicians all across the country &
The Netherlands. Deal with an unusual amount of databases & security policies for the Veterans
Association as well as other commercial clients.
2007-2007 WebEx Communicatons/Cisco
Demo & Webinar production specialist in fast paced global corporate marketing environment. Proficient in
multiple WebEx web conferencing applications, Hosted & presented on line demonstrations for WebEx
Meeting applications. I also produced on line events for the American Marketing Association, Cisco, and
(ARF) Advertising Week in New York City. Along with producing/hosting webinars I set up on line video &
audio recording, prepared PPT slides, emailed reminders & joining instructions, posted event information &
recordings of event to the WebEx admin site.
2006-2007 CyberSource
Technical Support engineer for services and software designed to automate the commerce transaction
process in multi-sales channel environments. Worked with Small Business customers testing and kick
starting on-line payment processing for their websites with energetic and quick efficiency. Trouble shot
payment processing sites using .html, ASP, PERL, linux & PHP scripting.
2005-2006 FriendFinder Inc.
Provided technical support to over 40 websites ran by the Friend Finder Corporation. That included tens of
millions of members. Took over 70 calls and answered over 100 emails per. day.
2004-2005 IRIVER AMERICA
We provided customer and technical support for the growing and ever changing products of the on line
music Industry. I’ve worked with a diverse range of customer interests allowing me to expand upon my
knowledge of the vast features of our products. I also provided our Pre-Sales team with Improvement and
Enhancement recommendations based upon our customers desired needs and use of our products. Other
aspects of my position include: email support; handling of RMA's for warranty claims as well as possessing
knowledge of our ordering process to adequately assist customers with placing orders.

2. 2000-2004 SANTA CLARA UNIVERSITY
Data Processor:
Processed incoming applications, high school transcripts, college transcripts, letters of recommendation,
international mail, & various fees. Entered vast amounts of data into People Soft dealing with over 8000
students & prospective students per year or per cycle, & that’s not including International & Non
Matriculating Students. Monitored flow of incoming & out going mail, workflow, data processing systems, &
the ever-changing operation standards, procedures, & applications, generated and proofread letters of
decision for applicants. I delegated tasks to student workers. Completed projects and met established
deadlines. I directed customer service calls and heavy email with students, parents, numerous
departments on campus, co-workers, high school and college counselors, teachers, and principals from all
over the world. I received continuous system training to better my knowledge of People Soft systems and
emerging technology. Stayed flexible to change implemented during our “crunch” periods.
Education
6 months of Data Systems courses
1 years of San Jose City College
2 years of Morehouse College in Atlanta, GA.
References available upon request