Jammal L. Cosby has over 10 years of experience in sales, marketing, customer service, and banking. He holds a Bachelor's degree in Business Administration from Kentucky Wesleyan College. His career includes positions as a Community Marketing Agent for Wyndham Vacation Ownership, an Account Specialist for Enterprise Rent-A-Car, a Management Trainee and Personal Banker for Fifth Third Bank, and a Customer Service Representative. He also volunteers in his community and is involved in professional organizations like the National Association of Sales Professionals.

1. Jammal L. Cosby
7069 Roselake Circle
Douglasville, GA 30134
270-454-8466
jammalcosby@gmail.com
Education:
Kentucky Wesleyan College,Owensboro,KY,May 2011
Bachelor ofBusiness Administration
Certifications:
Notary Public, June 2013 - June 2021
National Notary Association, State of Indiana
Work Experience:
Community Marketing Agent,March 2016 - Present
WyndhamVacation Ownership, Panama City Beach,FL
 Encourages customers to attend a sales preview tour of Wyndham Vacation Ownership resorts.
 Determines guest needs and eligibility; proper gift offers,and schedules guest for appropriate tour site and
time.
 Confirms and answers inquiries pertaining to sales offers, and company or check-in information.
 Responsible for maintaining production at or above minimum performance standards.
 Maintains an accurate record of all transactions and customer logs, including preparing daily worksheets to
track sales attempts, completed sales and reservations.
 Responsible for the collection and delivery of guest deposits.
 Remains up-to-date on all programs and incentives.
 Provides customer service to all guests encountered at any of our marketing locations.
Account Specialist, February 2015 - January 2016
Enterprise Rent-A-Car Truck Rental Service, Evansville, IN
 Assisted in Branch sales and marketing efforts to increase business and income.
 Targeted accounts to develop new business relationships.
 Created a strategy to convince prospects of their need to learn about our services.
 Conducted various meetings with our clients including initial and follow up fact-finding presentations, closing
and transition meetings.
 Built the initial relationship with decision makers and secured referrals.
 Created custom business solutions to facilitate closing the sale.
 Provided a high level of customer service by assisting customers and assessing their rental needs in person
and/or by phone.
 Effectively marketed the company while picking up and/or dropping off customers in a safe and courteous
manner and assisted customers as needed.
 Conducted follow-ups with various customers and businesses, including insurance adjusters or agents,
dealerships, body shops, road-side assistance,and mobile vendors.
Management Trainee, July 2014 - January 2015
Enterprise Rent-A-Car, Evansville, IN
 Responsible for developing new business and maintaining current relationships.
 Mentored, trained, developed, managed as well as promoted staff members as needed.
 Responsible for understanding cost control, reading Profit and Loss Statements and understanding what it
takes to run a profitable business.
 Delivered superior customer service by effectively communicating, influencing, and interacting with all types
of customers, vendors and co-workers.
 Assisted in the design and implementation of sales drives.
 Gained knowledge of proper sales techniques to problem solving and conflict management.
 Marketed to local business partners; built solid, long-lasting relationships with key business decision makers.

2. Personal Banker, March 2013 - March 2014
Fifth Third Bank, Evansville, IN
 Managed the sales functions for assigned Financial Center or Bank Mart and coached team members, setting
the example and tone for a strong, collaborative sales environment.
 Consistently executed, coached,and led the defined sales and service processes using consultative sales skills
and appropriate tools to proactively identify the financial needs of customers or prospects and recommended
the appropriate solutions to meet those needs.
 Led the team to consistently meet and exceed sales,service, customer experience, and profitability goals as
defined by the Retail line of business and leadership.
 Oversaw the acquisition and growth of consumer and small business customers by establishing and deepening
relationships, determining business or customer needs and making recommendations.
 Actively participated in community activities and leveraged outside calling to develop and grow relationships
to further benefit the communities we served.
 Provided service to current customers as well as prospective customers on various banking matters and
professional resolution of issues.
 Developed and maintained collaborative relationships with supporting business partners in order to present a
holistic approach to assessing the financial need of customers.
Customer Service Representative,July 2011 - February 2013
Fifth Third Bank, Evansville, IN
 Initiated conversations with customers to determine their needs and referred them to the appropriate business
partners to meet their goals.
 Performed financial center opening and closing duties; provided cash withdrawal, check signing, transaction
approvals and managed night deposits.
 Oversaw the teller line, balanced ATMs and vaults, and processed credit card applications.
 Maintained a balancing record to find and correct errors.
 Handled customer issues with professionalism, directing complex issues to management staff.
 Trained and developed new and current Customer Service Representatives and identified other Customer
Service Representatives who were capable of assisting in the training of new staff members.
 Monitored operations behind the Customer Service Representative line, delegating work and taking issues to
the Customer Service Manager as needed.
 Acted as the contact person for financial center personnel in regards to Customer Service Representative
activity, answering questions and helping management to keep Customer Service Representatives up-to-date
on all changes.
 Maintained up-to-date knowledge of financial center policies, procedures, products, and services.
Community Involvement:
Evansville Homeless Shelters Volunteer,Evansville, IN, November 2015
 Volunteered and served meals at various homeless shelters during the Thanksgiving season.
Boys and Girls Club Youth Mentor,Owensboro,KY, July 2010
 Assisted youth members in the development of the qualities that were necessary to becoming responsible
citizens and community leaders, further forging relationships that influenced their ability to succeed in life.
Owensboro Community Clean-up,Owensboro,KY,July 2010
 Collaborated with members of the community to clean, repair, and improve public spaces or other areas that
had been neglected, vandalized, or misused.
Professional Committees and Memberships:
National Association of SalesProfessionals (NASP), November 2016
NASP is a professional organization that was founded on the principles of superior sales psychology, sales
behaviors, outstanding influence and leadership of the top sales executives around the world; they are committed
to developing sales professionals to become leaders in the ever-evolving sales world.

3. Sales and Marketing Executives International (SMEI),November 2016
SMEI is a professional organization that inspires sales and marketing professionals to attain their highest level of
competence by setting a global standard of professional credibility enhanced by relevant knowledge sharing and
mutually rewarding peer connections.
Fifth Third Bank Membership Advantage Program Representative,April 2013 - June 2014
 Educated employees of corporations and locally owned businesses about the programs and products that Fifth
Third Bank offered, in an effort to enhance their knowledge of the relationship between business and banking.
Fifth Third Bank Diversity Council Member, June 2012 - June 2014
 Hosted a variety of events that promoted community involvement throughout Southern Indiana.
Academic Association/Club Memberships:
Intercollegiate Athletics
Kentucky Wesleyan College,Division II NCAA Football, 2006 - 2011
 Received partial athletic scholarship.
 Three year letter winner.
 Two year starter.
 2011 NFL Combine invitee and participant.
 Devoted 20-30 hours per week to athletics while carrying full course load.
 Gained valuable leadership and team-building experience.
Skills and Areas ofKnowledge and Expertise:
 Skilled in Microsoft Access,Excel, Power Point, Outlook, Publisher, and Word.
 Experienced in data mining and data analysis.
 Key 60+ words per minute.
 Communicates efficiently, both verbal and written.
 Possesses a strong work ethic and team player mentality.
References are available upon request.