The document is a comprehensive professional summary showcasing the individual's extensive experience in business development, customer relationship management, and team leadership. It highlights significant roles in various organizations, emphasizing skills in marketing, networking, and event coordination, along with a strong educational background. The candidate has demonstrated a proven ability to enhance customer satisfaction and drive business growth across multiple sectors.

1. PROFESSIONAL SUMMARY
Sophisticated professional with a strong ability to select, train, and motivate teams-employees. Creator of
professional organizations that deliver high customer satisfaction and quality. Business and membership
developer for regional and community business organizations, customers and membership retention including
government and community liaisons. Ability to strengthen the local economy, promote the community through
partnerships and outreach, and foster effective networking opportunities. Demonstrates high proficiency in
administration and finance, event development and coordination, and public relations and marketing.
EDUCATION
Associate of Business Administration in Marketing June 2013
Dean’s List Auburn Hills, Michigan
Baker College
National Honors Society
National Society of Collegiate Scholars Award April 2012
Business Management and Marketing 1994-1995
Delta College Saginaw, Michigan
CAREER EXPERIENCE
Business Development Director May 2016-Present
Hendrick Automotive-Darrell Waltrip Franklin, Tennessee
 Manage Business Development Department for three of the dealerships that responds to all incoming
and outgoing phone activity for Sales customers
 Drive results by meeting daily, weekly and monthly call, appointment, referral, and sales goals
 Internet prospects to the showroom
 Corporate Training-Implementing new programs and processes
 Followed up with existing customers who are leasing or are getting ready to buy
 Created and maintain a positive customer experience, raising the Customer Service Index rating per
the company targets
 Networked through social media, referrals and personal and professional contacts to generate leads.
 Completed all dealership processes and paperwork and updated the customer database in a timely and
accurate manner
 Developed professional talents through ongoing performance discussion

2. Business Development Director March 2014 – May 2016
Leasing Manager, Internet Sales Manager Feb. 2014 – March 2014
Business Development Manager June 2012 – June 2013
The Suburban Collection Troy, Michigan
 Manages two Business Development Departments for four of the Suburban Dealerships, that takes all
incoming and outgoing phone activity for Sales and Service customers
 Drive results by meeting daily, weekly and monthly call, appointment, referral, and sales goals
 Internet prospects to the showroom
 Followed up with existing customers who are leasing or are getting ready to buy
 Created and maintain a positive customer experience, raising the Customer Service Index rating per
the company targets
 Networked through social media, referrals and personal and professional contacts to generate leads.
 Completed all dealership processes and paperwork and updated the customer database in a timely and
accurate manner
 Developed professional talents through ongoing performance discussion
Business Relationship Specialist June 2010 – Feb. 2011
First Place Bank Troy, Michigan
 Performed internal and external sale support for Relationship Managers, Market Managers, and
Treasury Management Officers
 Liaison between Sales and Business Banking clients and prospects
 Developed client proposals and presentations, performed tasks to support portfolio administration
and kept management informed of special client needs
 Key player in departmental process improvement
 Implemented new processes and procedures based on bank guidelines
Customer Management Specialist/Finance Escalations Jan. 2009 – April 2010
Sprint Communications Temple, Texas
 Worked independently to resolve complex and difficult customer service issues
 Collected on delinquent or past due accounts, worked with customers to determine delinquency
reason
 Overcame objections by solving unresolved issues to obtain payment or payment commitment
 Ability to navigate through multiple screens at one time
 Thoroughly researched customer issues and created effective solutions
 Strong ability to talk and type accurately simultaneously for improved efficiency
 Educated on the full suite of products and services in vital to this role
Business Development Executive Feb. 2007 – Feb. 2008
Automation Alley Troy, Michigan
 Worked across the eight counties of southeastern Michigan with businesses, government
agencies, and educational sectors to achieve unprecedented growth and development
 Launched and managed two satellite offices in Macomb and Genesee County
 Worked with Chambers of Commerce, Small Businesses, Technology Development, Michigan
Economic Development Council, and TACOM United States military to drive growth and business
 Even planning for local conferences
 Member of the Chambers and other organization, representing Automation Alley
 Instrumental in the increase of member by nineteen percent in 2007

3. Assistant Vice President of Direct Lending Feb. 2004 – Sept. 2006
Flagstar Bank Troy, Michigan
 Developed effective marketing and sales strategies to develop mortgage customers across local
and national corporations and organizations
 Promoted direct marketing of online mortgage affinity program to local and national organizations
 Planned corporate events locally and nationally
 Recruited five major companies and developed business relationships
 Event planning for local and national conferences
Senior Loan Office Sept. 2000 – Feb. 2004
GMAC Mortgage, Chase Home Finance Troy, Michigan
 Originated residential mortgage loans, established and maintained client referral relationships with
realtors, builders, developers, financial planners, and other sources
 Made sales calls on potential or existing customers to develop new business and retained existing
business relationships
 Counseled clients to recommend the best mortgage products for their individual circumstance
 Closed over fifty-two million dollars in annual sales
 Event planned for local events and conferences to promote company and products
 Achieved the Top forty producers’ status in the United States for highest mortgage origination in
2003
Sales and Finance Representative Feb. 1997 – Jan. 2000
Automotive Sales Troy, Michigan
 Worked for southeaster Michigan’s premier dealers. Worked in F&I and Sales Department to
develop strong customer relationships and increased sales
CORE COMPETENCIES
Networking Relationship Building
Membership Development
Customer and Membership Retention
Finance and Administration
Marketing and Sales
Event Coordinator
Fundraising
Corporate-Government Relations
Grant Writing
Employee Recruitment
Team Building-Corporate Training Coaching
Computer literacy including: Windows, MS Word, Outlook, Power Point, Excel, Access, QuickBooks,
Sale Force ACT, ELeads
PROFESSIONAL AFFILIATIONS
Automation Alley
Ann Arbor Chamber of Commerce
Baker College Alumni
Birmingham Bloomfield Chamber of Commerce
Boys & Girls Clubs of America
Detroit Regional Chamber of Commerce
Genesee Regional Chamber of Commerce
Killeen Chamber of Commerce
National Association of Women Business Owners
Rotary International
The National Society of Collegiate Scholars
Toastmasters International
Troy Chamber of Commerce
Women’s Council of Frankenmuth