Darlene Bigornia has over 5 years of experience managing multiple projects within banking. She has a proven track record of completing projects on time and on budget while avoiding negative impacts to customers or staff. She has extensive experience in project analysis and business analysis roles within the banking industry, with responsibilities including managing projects, acting as a liaison between teams, creating documentation, and ensuring requirements are met. She has received several awards for her work in roles such as volunteering to manage key projects and providing support around major releases.

1. DARLENE E. BIGORNIA
166 Poppy Court
Hercules, Ca. 94547
Cell: (510) 685-4314
ms_darleneb@yahoo.com
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SUMMARY OF QUALIFICATIONS
I am a Project Analyst with over 5 years ‘experience managing multiple projects within the specified timelines
and no negative impact to customers or staff. Proven result driven skills for productivity increases, and cost
reductions using the change and project management framework to reduce risk and enable achievement of
desired business outcomes. Identify, involve and mobilize the right people across teams, units, functions and or
organizations. Extensive experience within the banking industry for 20 plus years. I am a strong independent,
self-motivated and conscientious self-starter.
SIGNIFICANT WORK EXPERIENCE
Bank of America
Concord, California
Project Analyst, Global Payments and Project Support (2010 to Present)
Responsible for multiple projects and business as usual activities within Bank of America Wire Transfer
department. Support one of the banks’ Office of Foreign Asset Control (OFAC) applications, managed the
successful migration of the Military Bank project which involved simplifying and modernizing the process with
no negative impact to clients, completed on time, within budget.
 Created correspondence templates, reports templates, and tracking worksheets for a Global Investigation project.
Ensured all requirements were met based on the business requirement documents, all reports were delivered on
time and with no gaps. Act as a liaison with Operations, technical team and outside vendors.
 Skilled listener and communicator that is able to assess staff needs and convey necessary information.
 Work with technical teams to provide user testing scripts, testing of new enhancements, business case
development, funding requests, and vendor support for any fixes or enhancements to the system.
 Created and hosted monthly meeting for the one of the Wire applications. These meeting involved
Operations, testing and technical teams where a forum was developed to discuss any existing issues,
fixes and enhancements. Created a SharePoint site where all documentation, meeting information and
calendar of events was maintained. Coordinated and participated in dress rehearsals and regression
testing.
 Researched and organized training material for staff on changes and any procedure updates if required.
 Created a time tracking tool for staff to enter their daily information, provide senior management with
capacity and productivity information.
 Created a manual of job skills related to tasks for a project analyst.
 Leveraging prior projects lessons learned ensured there were no issues related to existing project.
Business Analyst, Wire Transfer Services (1991 to 2009)
Responsible for the Wire Transfer Contingency site in San Francisco. Involved the maintenance of equipment
and keeping the Business Unit Recovery Plan up to date. Coordinate and conduct two required tests a year and
participate in the California Regional Support team annual exercise. Compliance Tracking and sample audits,
ensuring that the operation groups are adhering to the corporate policies and procedures and all scheduled tasks

2. are completed in a timely manner. Budget Planning, include variance monitoring, reporting, forecasting, annual
planning, and expense reductions.
 Savings of $52K telecom expense for both direct and indirect costs by eliminating 61 phone/fax lines in
all three wire sites.
 As an investigator, researched incoming calls from an 800 line. Interviewed staff which implemented the
change in the Branch Fund Transfer Inquiry options for training and procedures. This included the
change of the requirements for acquiring system access and how to access information without
assistance from Wire. The change greatly reduced the number of calls coming into the payment area by
half and a savings of $223K and 3 FTE.
 Assisted and coordinated Voice over IP (VoiP) conversion of 80 extensions at the BCP site within time
and no additional costs. Assisted and coordinated BCP refresh or 200 workstations with no negative
impact.
 Assisted with the IVR project in the Concord Phone unit to convert 18 users over from the NICE
recording version 2 to version 3 within in time and no negative impact to users.
 Updated the New York ACD announcement for a better flow of incoming calls
RECOGNITION
 Bronze award for volunteering to chair the 2013 associate forum
 Bronze award the support during Certification Weekend of the May 2014 release.
 Gold award for volunteering to manage the Military Bank effort in the absence of any Change/Project
management resource.
 Silver award for the excellent support of the GIN phase 1 deployment for Asia.
 Bronze award for your continued effort in maintaining our time sheets.
 Bronze award for volunteering to test a new Siebel application with project team.
 Platinum award for the excellent job ensuring that Wire Transfer was prepared for the CA
Transformation in every way possible. .
EDUCATION AND PROFESSIONAL TRAINING
Abraham Lincoln High School – Graduated 1977
Company-Sponsored Training:
 Six Sigma Green Belt Fundamentals
 Windows NT 4.0 Fundamentals
 Project Management Certification
 Work Safety and Health Certification
 Customer Service Certification
 Business Continuity
 Business Communication – Business Writing
 MS Word 2010 Intermediate
 MS Excel 2010 Intermediate
 MS PowerPoint 2010 Intermediate
 MS Outlook 2010
 MS SharePoint 2010