This resume is for Gary Peterson, who has over 15 years of experience in project management, operations management, and customer service. He has a background in the military as well as the private sector, holding positions with increasing responsibility. He has obtained two master's degrees and has various technical, leadership, and professional certifications. He is seeking a new opportunity in supervision, management, or customer advocacy.

1. GARY PETERSON, MPM, MHR
San Diego, CA
(619) 846-0963  garypeterson13@gmail.com
https://www.linkedin.com/in/gary-peterson
SUPERVISOR/MANAGER  CUSTOMER SERVICE ADVOCATE  PROJECT MANAGEMENT
Sales/Marketing  Financial Planning  Training/Staff Development
Proud US Military Veteran and personable, detail-oriented, with experience demonstrating year-over-year
improvements in operational efficiency and team productivity. Strong and decisive leader with excellent analytical,
organizational, communication, team building and planning skills. Maintain an uncompromising focus on high quality
standards and bottom-line profit improvements. Excel at turning individuals into teams that work efficiently and exceed
all expectations. Customer service oriented, and excellent at performing crisis management and ensuring customer
loyalty and retention. Promoted to positions of increasing authority and responsibility because of strong leadership
skills, teamwork, customer service and overall performance. Exceptional academic qualifications, including a Master of
Science degree in Human Resource Management (2015) and a Master of Science degree in Project Management (2011)
from Keller Graduate School of Management.
SELECTED HIGHLIGHTS
 Employed strong organizational skills to manage more than 60 personnel and $5 million in customer equipment.
 Responsible for monitoring, daily attendance, coaching, training, counseling and career development to ensure
staffing requirements were exceeded.
 Led various green belt and black belt initiatives to effectively reduce test time and increase test quality.
 Planned, executed and finalized projects on time and within budget and scope objectives, including acquiring
resources and coordinating efforts of team members.
 Identified, effectively communicated and resolved project issues and risks.
CORE COMPETENCIES
 Staff Supervision  Operations Management  Training/Development
 Customer Service  Human Resources  Scheduling/Delegation
 Budgeting  Conflict Resolution  Relationships Building
 Profit & Loss (P&L) Management  Logistics  Policy Implementation
 Project Management  Project Engineering  Project Scheduling
EDUCATION
Keller Graduate School of Management, San Diego, CA: 2015
Master of Science – Human Resource Management GPA: 3.9, ***Distinctions
Keller Graduate School of Management, San Diego, CA: 2011
Master of Science – Project Management GPA: 3.9, ***Distinctions
University of Arizona, Tucson, AZ
Bachelor of Arts – Communication
PROFESSIONAL EXPERIENCE
Solar Turbines  San Diego, CA  2005 – 2016
Test Engineer and Supervisor
 Employed strong organizational skills to manage more than 60 personnel and $5 million in customer equipment.
 Responsible for monitoring, daily attendance, coaching, training, counseling and career development to ensure

2. Gary Peterson Résumé – Page 2
staffing requirements were exceeded.
 Led various green belt and black belt initiatives to effectively reduce test time and increase test quality.
 Planned, executed and finalized projects on time and within budget and scope objectives, including acquiring
resources and coordinating efforts of team members.
 Identified, effectively communicated and resolved project issues and risks.
 Collaborated with line technicians to identify cause of issues and assist with resolution when issues were discovered.
 Utilized extensive technical skills to provide technical support in performing system testing.
 Diligently reviewed test result data to ensure actual performance met expected requirements.
 Played a key role in system operations and maintenance activities to increase system efficiency.
 Coordinated with management to expertly assess technical challenges and provide action items.
 Recommended new test techniques and technologies to enhance system performance.
 Developed improved procedures to maximize productivity and testing efforts.
 Planned and forecast staffing needs, assuring a strong team to maximize testing efforts.
U.S. Navy  San Diego, CA  1991 – 2006
Manager and Leader: 2001 – 2006
Electrician: 1991 – 2001
 Promoted to positions of increasing authority and responsibility because of strong leadership skills, teamwork,
customer service and overall performance.
 Utilized extensive organizational skills to train engineers in quality and readiness for all Pacific Fleet ships.
 Supervised more than 20 chief engineers and their senior leadership on diesel, steam and gas turbine ships to
prepare for engineering material and operational fleet readiness.
 Effectively instructed senior officer Tomahawk Land Attack Missile (TLAM) course, instructing all senior officers and
carrier air wing on TLAM operations.
 Conducted more than three years of basic, intermediate and advanced unit level engineering training, which led to
certification of the ship at all levels of operations.
 Inspected more than 20 shipboard engineering plants in the Pacific Fleet, with strict attention to detail.
 Trained and certified more than 20 ships for continuous military operation and contingency.
 Developed training plans for newly reported personnel for the engine test group to increase staff skill levels.
 Ensured accuracy of all training and equipment inspection records for Marine gas turbine and diesel engines.
 Meticulously organized and performed weekly audits, which covered a span of five departments over 300 shipboard
personnel.
 Effectively trained and prepared the engineering department for all engineering-related inspections, leading to
numerous shipboard awards.
 Trained hands-on management personnel, programs and shipboard maintenance to ensure operational efficiency.
 Diligently managed department finances, and trained hundreds of shipboard personnel through two deployments.
 Proficiently planned, briefed and executed various weapons firings, leading to shipboard certification.
 Singled out to serve as the Surface Warfare Officer TLAM Strike Contingency Cell manager.
 Addressed all performance issues promptly and directly in accordance with policies and procedures.
 Implemented productivity concepts through operations and conducted extensive training for all personnel.
ADDITIONAL CREDENTIALS
TECHNICAL SKILLS Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher) / Microsoft Visio /
Microsoft SharePoint / Planned Project Management Software / Drop box / Internet /
Final Cut Pro/Logic Pro X Audio / Cube Base / Homa Therapy Practitioner / Novice
Plumber / Novice Construction builder / Electrician / Sound Engineer / Music Mixing
Engineer
LANGUAGES English

3. Gary Peterson Résumé – Page 3
HONORS AND AWARDS  Graduated with Distinctions 3.9 GPA Keller Graduate School of Management MPM
 Graduated with Distinctions 3.9 GPA Keller Graduate School of Management MHRM
 Developed and Implemented a Training Program for New Employees
 Developed and Streamlined Processes to reduce Manufacturing Quality Defects
 Surface Warfare Officer Qualification
 Navy and Marine Corps Accommodation Medal
 Navy and Marine Corps Achievement Medal
 Navy Unit Accommodation Medal
 Meritorious Achievement Medal
 Global War On Terrorism Medal
 Expert Pistol Shot Medal
 Coach of the Portland TX, Youth Basket Ball Team
 Cruiser Destroyer Group One Sailor Of the Quarter
 Mentor Hoover High School Robotics Program San Diego, CA
 Caterpillar African American Affinity Committee Chairman
PROFESSIONAL DEVELOPMENT  Six Sigma Green Belt Certification
 Six Sigma Black Belt Certification
 Geometric Dimensioning and Tolerance Course Certification
 Professional completion work in Influencing skills, Professional Communication,
Critical Thinking, Time and Conflict Management courses.
 Online Management Training and Leaderships Skills Course – Master Class
Management
ORGANIZATIONS  Caterpillar African American Affinity Organization
 Disabled American Veterans Association
VOLUNTEERING EXPERIENCE Musician and Leader at the Encinitas CA Church / Swamis Playground Inspirational
Leader and Organizer / Youth Leader Bremerton WA / Musician Base Chapel Fallon, NV /
Project Management Assistance Solar Turbines, Inc. / University Of Arizona ROTC unit
INTERESTS Healthy eating/nutrition, Environmental, meditation, music, sound recording, travel,
experiencing new cultures, swimming, crafts, Sacred Geometry, family time, amusement
parks, swimming.
Detailed Professional References Available upon Request
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