Dustyn M. Willoughby is seeking a position in automotive service and has over 7 years of experience in automotive service roles including his current position as Assistant Service Advisor at Santa Margarita Ford. He assists advisors with selling parts and services, speaking with customers, and using ADP software. Prior he held roles assisting fleet advisors and booking service tickets. He also has experience in food service and holds a 3.75 GPA from College of Southern Nevada in fields like film production.

1. Dustyn M. Willoughby
1258 Deerpark Dr. #123
Fullerton, CA 92831
Cell: (949) 690-5457
E-mail: carpedustyn@yahoo.com
Experience
Santa Margarita Ford
Rancho Santa Margarita, CA (949) 459-6800
Manager: Gina Allen
Position: Assistant Service Advisor for Duane Litz
Summer 2013-Current
 Assist service advisor and work as a team with the goal of selling $300,000 in
parts & service each month while maintaining a customer satisfaction survey
score of 80% or higher.
 Confidently speak with customers in person or on the phone about service and
repair estimates, selling recommended repairs and maintenance, and answer
general questions about vehicle service and repair.
 Proficient use of ADP Drive software to write and process repair orders.
 Submit and process factory and extended warranty requests online or on the
phone.
 Greet, update, and review final receipt with customer; discuss recommended
vehicle maintenance schedule, explain our customer survey, and process payment.
Prior positions held:
Assistant Fleet Service Advisor for Nicolette Dunn- summer 2012-summer 2013
 Assist service advisor in receiving, processing, and completing repair orders.
 Track, and update daily vehicle pick up and drop off schedule.
 Acquire approval for recommended services and repairs from fleet companies.
 Use ADP software to write and process repair orders and book service tickets.
Service Booker- fall 2010- summer 2012
 Book service tickets using ADP software and verify warranty repairs online.
 Dispatch all service calls; schedule customer and vendor appointments.
 Coordinate and record courtesy shuttle schedule.
 Proficient use of Microsoft Office, phones, fax, copy, and scanning machines.
 Maintain, purchase, and stock building supplies.
Lot Porter- Part time: spring 2010 to fall 2010
 Provide quality customer service as first and last customer interaction.
 Pick up and drop off customers in courtesy shuttle.
 Drive and wash customer vehicles in a timely manner.
 Perform general upkeep of the service department.

2. Specialties Café and Bakery
Irvine,CA (949) 975-1451
Part time: Spring 2010- fall 2010
Manager: Natalie Celeste
Position: Sandwich Chef
 Maintain kitchen cleanliness and adhere to CA. health and safety standards.
 Work as a team to prepare OTC, priority pick-up, and catering sandwich orders
including modifications in 5 minutes or less.
 Communicate effectively and work efficiently with kitchen staff.
 Prepare and portion food items according to daily prep charts.
Education
College of Southern Nevada
Las Vegas, Nevada
Attended: Fall 2008 – Summer 2009
3.75 G.P.A.
 Final Cut Studio
 Screenwriting
 Film production
Trabuco Hills High School
Mission Viejo, California
Graduated class of 2006
2.75 G.P.A.
 Digital video production
 Automotive
 Lacrosse
Special Skills
I have been performing and hosting stand up comedy since 2011 and improv since 2015.
I have experience with creative writing, group writing, public speaking, event hosting,
independent producing, theater light and sound operation, and social media.
References
Duane Litz- Service Advisor at SMF Lizz Farr- Service Manager at SMF
Phone: (949) 459-6800 Phone: (949) 459-6800
Relation: Supervisor Relation: Manager
Gina Allen- Service Director at SMF Erik Wargo- Lead Subtitle Technician at
Phone: (949) 459-6800 Global Eagle Entertainment
Relation: Hiring Manager Phone: (949) 933-9404
Relation: Performing Partner