Marlana Ware has over 15 years of experience in customer service, legal assistance, project management, and data protection roles. She has a legal assistant degree from Career Point College and is proficient in Microsoft Office, SharePoint, and various mortgage and legal software. Her experience includes roles at Ernst & Young, Expedia, Chase Home Lending, and a legal assistant position. She currently seeks a leadership role where she can apply her administrative, customer service, and data protection skills.
Tara Humphrey is seeking a position that utilizes her 20+ years of experience in customer service, banking, and office administration. She has a Bachelor's Degree in Business Administration and Human Resources from Strayer University. Her resume highlights experience at TD Bank and Ford Motor Credit Company, where she excelled in customer service, sales, and administrative roles. She is proficient in Microsoft Office, various banking and loan software, and has strong communication, organizational, and multi-tasking skills.
This candidate has over 15 years of experience in customer service roles within the financial services industry. He has worked at several large banks assisting customers with accounts, payments, credit, and resolving issues. The candidate has strong skills in customer service, problem resolution, communication, and using financial software and bank systems. He aims to provide white glove customer service and one call resolution of customer problems.
This document provides a summary of skills and work experience for a candidate named A Constace. Allia. It outlines her proficiency with software like Microsoft Office and banking programs, as well as her experience as a portfolio manager, credit analyst, and group leader for closing departments at various banks. She has over 15 years of experience in banking and currently works as a senior credit analyst and realtor associate.
Christina Stanley is seeking an administrative role leveraging her experience in office management, HR, and operational efficiency. She has several years of experience implementing systems and procedures, managing front desks and projects, and ensuring office equipment is working properly. Her professional skills include relationship building, driving results, communication, and computer programs like MS Office and proprietary loan systems. Her professional experience includes roles in mortgage loan processing, staffing, real estate assisting, and facilities maintenance demonstrating a diverse administrative background.
Pattress C. Jackson has over 30 years of experience in customer service, office administration, bookkeeping, and accounting. She has managed call centers of over 15 representatives and processed high volumes of personally identifiable information. Her skills include budget analysis, data reconciliation, and working knowledge of accounting software such as IBS, FAR, and Microsoft Dynamics SL. Her goal is to utilize her skills in administrative support, assessing client needs, analyzing budgets, and providing excellent customer service.
Cicely Rivers has over 15 years of experience in financial services, human resources, case management, and legal assistance. She has a proven track record of exceeding goals and metrics in roles at LPL Financial, The Hartford, GE Financial Services, Hecht's, and Mecklenburg County DSS. Rivers has advanced skills in Microsoft Office, various financial and HR systems, and the ability to learn new technology quickly. She holds a Bachelor's degree in Sociology from New England College.
Brenda Johnson is seeking a full-time customer service or administrative position. She has over 15 years of experience in customer service, banking, legal, and administrative roles. Her skills include answering phones, resolving customer issues, data entry, and using software like Microsoft Office. Hiring her would be beneficial as she is a strong communicator who maintains confidentiality and is able to work independently or as part of a team.
Bridget Mallet has over 15 years of experience in finance and customer service roles. She has a track record of strong leadership, problem solving skills, and the ability to train new employees. Her technical skills include proficiency in MS Office, loan origination and servicing software, and communication platforms. Currently she works as a Settlement Operations Associate at Freddie Mac where she handles customer setups and certifications.
Tara Humphrey is seeking a position that utilizes her 20+ years of experience in customer service, banking, and office administration. She has a Bachelor's Degree in Business Administration and Human Resources from Strayer University. Her resume highlights experience at TD Bank and Ford Motor Credit Company, where she excelled in customer service, sales, and administrative roles. She is proficient in Microsoft Office, various banking and loan software, and has strong communication, organizational, and multi-tasking skills.
This candidate has over 15 years of experience in customer service roles within the financial services industry. He has worked at several large banks assisting customers with accounts, payments, credit, and resolving issues. The candidate has strong skills in customer service, problem resolution, communication, and using financial software and bank systems. He aims to provide white glove customer service and one call resolution of customer problems.
This document provides a summary of skills and work experience for a candidate named A Constace. Allia. It outlines her proficiency with software like Microsoft Office and banking programs, as well as her experience as a portfolio manager, credit analyst, and group leader for closing departments at various banks. She has over 15 years of experience in banking and currently works as a senior credit analyst and realtor associate.
Christina Stanley is seeking an administrative role leveraging her experience in office management, HR, and operational efficiency. She has several years of experience implementing systems and procedures, managing front desks and projects, and ensuring office equipment is working properly. Her professional skills include relationship building, driving results, communication, and computer programs like MS Office and proprietary loan systems. Her professional experience includes roles in mortgage loan processing, staffing, real estate assisting, and facilities maintenance demonstrating a diverse administrative background.
Pattress C. Jackson has over 30 years of experience in customer service, office administration, bookkeeping, and accounting. She has managed call centers of over 15 representatives and processed high volumes of personally identifiable information. Her skills include budget analysis, data reconciliation, and working knowledge of accounting software such as IBS, FAR, and Microsoft Dynamics SL. Her goal is to utilize her skills in administrative support, assessing client needs, analyzing budgets, and providing excellent customer service.
Cicely Rivers has over 15 years of experience in financial services, human resources, case management, and legal assistance. She has a proven track record of exceeding goals and metrics in roles at LPL Financial, The Hartford, GE Financial Services, Hecht's, and Mecklenburg County DSS. Rivers has advanced skills in Microsoft Office, various financial and HR systems, and the ability to learn new technology quickly. She holds a Bachelor's degree in Sociology from New England College.
Brenda Johnson is seeking a full-time customer service or administrative position. She has over 15 years of experience in customer service, banking, legal, and administrative roles. Her skills include answering phones, resolving customer issues, data entry, and using software like Microsoft Office. Hiring her would be beneficial as she is a strong communicator who maintains confidentiality and is able to work independently or as part of a team.
Bridget Mallet has over 15 years of experience in finance and customer service roles. She has a track record of strong leadership, problem solving skills, and the ability to train new employees. Her technical skills include proficiency in MS Office, loan origination and servicing software, and communication platforms. Currently she works as a Settlement Operations Associate at Freddie Mac where she handles customer setups and certifications.
Kevin Johnson is an accomplished credit management professional with over 20 years of experience in collections, credit analysis, and account management. He has a track record of building high-performing teams, improving processes, and reducing outstanding balances and bad debt. Johnson is passionate about partnering with clients and has exceptional communication and problem-solving skills. He currently works as a workshop facilitator and administrator, and has held credit management roles at ElectroRent Corporation and Telogy LLC.
Nancy M. Mullens is seeking a position that utilizes her communication, critical thinking, customer service, and leadership skills. She has over 10 years of experience in financial services, mortgage lending, and customer service roles. Her experience includes positions as a mortgage loan processor, trainer, operations consultant, and various customer service roles at banks. She is proficient in regulatory compliance, problem solving, and account management.
Shawna Burnside has over 10 years of experience in mortgage servicing and insurance industries. She has managed teams of up to 12 employees and trained new hires, achieving 100% retention rates. She is proficient in various software programs and has a strong understanding of federal and state laws and regulations related to the mortgage industry. She has consistently achieved high compliance ratings in audits and is skilled in customer service, management, and meeting deadlines in fast-paced environments.
This document is a resume for Kamikco Perkins-Stewart that outlines her professional experience and qualifications. She has over 20 years of experience in legal, accounting, credit analysis, and business roles. Her most recent role is as the CSOM at McGraw-Hill Education, where she services accounts and provides customer support. She also owns her own company, Duces Tecum Fiat, LLC, where she performs contract work, negotiations, and client assistance.
Samantha Beasley is a highly motivated professional with over 8 years of experience in client relations, customer service, data entry, and compliance. She has a bachelor's degree in public affairs and has worked in banking, healthcare claims processing, and the wedding industry. Her skills include problem solving, organization, computer literacy, research, and time management.
Roberta Allen has over 20 years of experience managing fraud operations and projects in the banking and financial services industries. She has a proven track record of reducing costs through process improvements and staff restructuring initiatives. Allen is skilled in project management, process optimization, and developing policies and procedures to ensure regulatory compliance.
Anita Sands has over 20 years of experience in financial services, technology, and local government. She has a proven track record of leading strategic initiatives, improving processes, and implementing enterprise systems. Her strengths include business analysis, project management, financial planning, and developing policies and procedures.
Anne Talignani has over 20 years of experience in financial services and customer service roles. She has held positions as a Cashiering Specialist at MetLife Securities and Customer Service Representative roles at Prudential Mutual Fund Services. Her experience includes processing transactions, answering customer inquiries, and assisting with account maintenance. She is proficient in various software programs and holds her FINRA Series 6 license.
This document contains a summary of Brittany Marlowe's skills, career history, and education. For her career history, it outlines her current role as a District Leader at Primerica since 2014 where she helps families with financial and insurance needs. It also details her previous roles as a Customer Service Representative at Capital One Bank from 2014 to August 2014 and as a Non-Performing Loan File Preparation Specialist/Loan Processor at Freddie Mac from 2010 to 2014 where she analyzed loan data and requests. Her education includes graduating from Year Up National Capital Region in 2011 and currently being enrolled in a Bachelor's program in Business Administration at DeVry University with a 3.75 GPA.
Dayna Cochran has over 15 years of experience in office administration, customer service, benefits administration, and procurement. She has worked in roles supporting benefits administration, recruiting, and purchase order management. She is proficient in various HR and procurement software programs including Ariba, PeopleSoft, Siebel CRM, and SAP. Currently she works as an HRO Processing Assistant at Aon Hewitt, where she supports benefits administration and data entry needs for school districts.
Natalie Reed has over 15 years of experience as a mortgage loan processor and underwriter. She has processed FHA, VA, and conventional loans and is knowledgeable in Fannie Mae, Freddie Mac, and FNMA guidelines. She is seeking a position as a mortgage junior underwriter or loan processor where she can use her skills in a high-pressure environment working with high producing brokers.
Gayle Brooks has over 10 years of experience in IT and 15 years of customer service experience. She has held roles such as IT Support Service Manager, IT Support Dispatch, Loan Officer, Support Services Team Supervisor, and Senior Helpdesk Analyst. Brooks has experience in industries such as managed services, IT services, financial services, and education. She has strong technical skills including experience with ConnectWise PSA, various ticketing systems, remote support tools, and networking protocols. Brooks also has experience managing teams and providing excellent customer service.
Lissette Morales is seeking a challenging position in financing that allows her to develop new skills. She has experience as a legal administrator, bankruptcy specialist, and loss mitigation specialist at Partners Federal Credit Union. Her skills include interfacing with others, strong analytical and organizational abilities, and proficiency with various software programs. She is self-starting and strategic. Her prior work also includes collections representative roles at Hilton Grand Vacation Company and claims customer service agent at Farmers Insurance Group. She is bilingual in English and Spanish.
This document is a resume for Queshaylon Walker summarizing their experience working in financial services and mortgage processing over the past 10+ years. They have held roles in default processing, quality control, document support, and as a notary. Key experiences include processing national mortgage settlements, conducting quality control audits, drafting MERS documents, and implementing new processes. Technical skills include proficiency in various software programs used in mortgage processing like FileNet, CitiLink, and Outlook.
Kris Stewart has over 10 years of experience in customer service roles, including as a short sales negotiator and data analyst. She has expertise in prioritizing tasks, problem solving, and bringing losses to a minimum. She has strong skills in databases like Lawson and Microsoft Office. Her work history includes roles negotiating short sales and managing an item master as a data analyst at various companies. She also has experience in credit analysis, account management, and office management.
Chelsea Houle is seeking a challenging role utilizing her 5 years of experience in finance and closing residential and commercial loans. She has a background in title closing, loan processing, fraud investigation, and customer service. Her skills include attention to detail, problem solving, and strong computer proficiency in Microsoft Office. Currently she works as a title closer and notary at Capstone Title in St. Petersburg, Florida.
Zoraida Aguilar is seeking a position that utilizes her over 30 years of experience in financial services, including experience in customer service, transaction processing, and project management. She has held roles such as Senior Business Analyst, Office Manager, and Project Coordinator at various financial institutions including Morgan Stanley and Puerto Rican Lutheran Housing. She has extensive experience in areas like transaction processing, account reconciliation, project coordination, and maintaining vendor relationships.
Linwood DeArik Vaughn has over 15 years of experience in administrative security, personnel security, and mail operations. He has held positions as an Administrative Security Analyst, Industrial Security Specialist, Personnel Security Shift Lead, and Mail Operations Manager. Vaughn has extensive experience conducting background investigations, reviewing security clearance applications, maintaining clearance databases, and providing systems support for security and personnel offices. He is proficient in a variety of security systems and software programs and holds certificates in security adjudication and facility security officer training.
Hellene Brinson has over 15 years of experience in human resources, administration, and customer service roles. She has strong skills in Microsoft Office, applicant tracking systems, and database management. Brinson seeks to leverage her experience in HR, recruiting, employee relations, and office management into a new career opportunity.
Sonia Little is seeking a permanent position in accounting, finance, customer service, or administration. She has over 16 years of experience in accounting, taxation, and customer service. Her most recent roles include program administrator at Citi Bank, where she processed applications and reports, and IT buyer/coordinator at Ascension Health, where she oversaw hardware and software purchases.
Ray Crook Jr. seeks a position as a mortgage loan processor or underwriter with over 10 years of experience in lending and banking. He has expertise in loan analysis, underwriting techniques, and designing loan structures. Most recently he served as a team lead for a loan servicing company, where he provided training and support to staff. He aims to utilize his strong communication, customer service, and problem-solving skills to contribute to an organization's growth.
Emmett Smith has over 10 years of experience in research, investigations, and fraud detection. He currently works as a Research Manager for Barrow Wise Consulting, where he develops research reports, sets policies and practices for gathering research, and analyzes and presents findings to management. Previously, he worked as a Fraud Manager for HP Tech Consultants, where he developed fraud detection analytics and strategies. He also has 12 years of experience as the owner of an investigative firm, where he conducted surveillance, recorded observations, and filed court documents. Smith has strong research, analysis, communication, and technical skills.
Kevin Johnson is an accomplished credit management professional with over 20 years of experience in collections, credit analysis, and account management. He has a track record of building high-performing teams, improving processes, and reducing outstanding balances and bad debt. Johnson is passionate about partnering with clients and has exceptional communication and problem-solving skills. He currently works as a workshop facilitator and administrator, and has held credit management roles at ElectroRent Corporation and Telogy LLC.
Nancy M. Mullens is seeking a position that utilizes her communication, critical thinking, customer service, and leadership skills. She has over 10 years of experience in financial services, mortgage lending, and customer service roles. Her experience includes positions as a mortgage loan processor, trainer, operations consultant, and various customer service roles at banks. She is proficient in regulatory compliance, problem solving, and account management.
Shawna Burnside has over 10 years of experience in mortgage servicing and insurance industries. She has managed teams of up to 12 employees and trained new hires, achieving 100% retention rates. She is proficient in various software programs and has a strong understanding of federal and state laws and regulations related to the mortgage industry. She has consistently achieved high compliance ratings in audits and is skilled in customer service, management, and meeting deadlines in fast-paced environments.
This document is a resume for Kamikco Perkins-Stewart that outlines her professional experience and qualifications. She has over 20 years of experience in legal, accounting, credit analysis, and business roles. Her most recent role is as the CSOM at McGraw-Hill Education, where she services accounts and provides customer support. She also owns her own company, Duces Tecum Fiat, LLC, where she performs contract work, negotiations, and client assistance.
Samantha Beasley is a highly motivated professional with over 8 years of experience in client relations, customer service, data entry, and compliance. She has a bachelor's degree in public affairs and has worked in banking, healthcare claims processing, and the wedding industry. Her skills include problem solving, organization, computer literacy, research, and time management.
Roberta Allen has over 20 years of experience managing fraud operations and projects in the banking and financial services industries. She has a proven track record of reducing costs through process improvements and staff restructuring initiatives. Allen is skilled in project management, process optimization, and developing policies and procedures to ensure regulatory compliance.
Anita Sands has over 20 years of experience in financial services, technology, and local government. She has a proven track record of leading strategic initiatives, improving processes, and implementing enterprise systems. Her strengths include business analysis, project management, financial planning, and developing policies and procedures.
Anne Talignani has over 20 years of experience in financial services and customer service roles. She has held positions as a Cashiering Specialist at MetLife Securities and Customer Service Representative roles at Prudential Mutual Fund Services. Her experience includes processing transactions, answering customer inquiries, and assisting with account maintenance. She is proficient in various software programs and holds her FINRA Series 6 license.
This document contains a summary of Brittany Marlowe's skills, career history, and education. For her career history, it outlines her current role as a District Leader at Primerica since 2014 where she helps families with financial and insurance needs. It also details her previous roles as a Customer Service Representative at Capital One Bank from 2014 to August 2014 and as a Non-Performing Loan File Preparation Specialist/Loan Processor at Freddie Mac from 2010 to 2014 where she analyzed loan data and requests. Her education includes graduating from Year Up National Capital Region in 2011 and currently being enrolled in a Bachelor's program in Business Administration at DeVry University with a 3.75 GPA.
Dayna Cochran has over 15 years of experience in office administration, customer service, benefits administration, and procurement. She has worked in roles supporting benefits administration, recruiting, and purchase order management. She is proficient in various HR and procurement software programs including Ariba, PeopleSoft, Siebel CRM, and SAP. Currently she works as an HRO Processing Assistant at Aon Hewitt, where she supports benefits administration and data entry needs for school districts.
Natalie Reed has over 15 years of experience as a mortgage loan processor and underwriter. She has processed FHA, VA, and conventional loans and is knowledgeable in Fannie Mae, Freddie Mac, and FNMA guidelines. She is seeking a position as a mortgage junior underwriter or loan processor where she can use her skills in a high-pressure environment working with high producing brokers.
Gayle Brooks has over 10 years of experience in IT and 15 years of customer service experience. She has held roles such as IT Support Service Manager, IT Support Dispatch, Loan Officer, Support Services Team Supervisor, and Senior Helpdesk Analyst. Brooks has experience in industries such as managed services, IT services, financial services, and education. She has strong technical skills including experience with ConnectWise PSA, various ticketing systems, remote support tools, and networking protocols. Brooks also has experience managing teams and providing excellent customer service.
Lissette Morales is seeking a challenging position in financing that allows her to develop new skills. She has experience as a legal administrator, bankruptcy specialist, and loss mitigation specialist at Partners Federal Credit Union. Her skills include interfacing with others, strong analytical and organizational abilities, and proficiency with various software programs. She is self-starting and strategic. Her prior work also includes collections representative roles at Hilton Grand Vacation Company and claims customer service agent at Farmers Insurance Group. She is bilingual in English and Spanish.
This document is a resume for Queshaylon Walker summarizing their experience working in financial services and mortgage processing over the past 10+ years. They have held roles in default processing, quality control, document support, and as a notary. Key experiences include processing national mortgage settlements, conducting quality control audits, drafting MERS documents, and implementing new processes. Technical skills include proficiency in various software programs used in mortgage processing like FileNet, CitiLink, and Outlook.
Kris Stewart has over 10 years of experience in customer service roles, including as a short sales negotiator and data analyst. She has expertise in prioritizing tasks, problem solving, and bringing losses to a minimum. She has strong skills in databases like Lawson and Microsoft Office. Her work history includes roles negotiating short sales and managing an item master as a data analyst at various companies. She also has experience in credit analysis, account management, and office management.
Chelsea Houle is seeking a challenging role utilizing her 5 years of experience in finance and closing residential and commercial loans. She has a background in title closing, loan processing, fraud investigation, and customer service. Her skills include attention to detail, problem solving, and strong computer proficiency in Microsoft Office. Currently she works as a title closer and notary at Capstone Title in St. Petersburg, Florida.
Zoraida Aguilar is seeking a position that utilizes her over 30 years of experience in financial services, including experience in customer service, transaction processing, and project management. She has held roles such as Senior Business Analyst, Office Manager, and Project Coordinator at various financial institutions including Morgan Stanley and Puerto Rican Lutheran Housing. She has extensive experience in areas like transaction processing, account reconciliation, project coordination, and maintaining vendor relationships.
Linwood DeArik Vaughn has over 15 years of experience in administrative security, personnel security, and mail operations. He has held positions as an Administrative Security Analyst, Industrial Security Specialist, Personnel Security Shift Lead, and Mail Operations Manager. Vaughn has extensive experience conducting background investigations, reviewing security clearance applications, maintaining clearance databases, and providing systems support for security and personnel offices. He is proficient in a variety of security systems and software programs and holds certificates in security adjudication and facility security officer training.
Hellene Brinson has over 15 years of experience in human resources, administration, and customer service roles. She has strong skills in Microsoft Office, applicant tracking systems, and database management. Brinson seeks to leverage her experience in HR, recruiting, employee relations, and office management into a new career opportunity.
Sonia Little is seeking a permanent position in accounting, finance, customer service, or administration. She has over 16 years of experience in accounting, taxation, and customer service. Her most recent roles include program administrator at Citi Bank, where she processed applications and reports, and IT buyer/coordinator at Ascension Health, where she oversaw hardware and software purchases.
Ray Crook Jr. seeks a position as a mortgage loan processor or underwriter with over 10 years of experience in lending and banking. He has expertise in loan analysis, underwriting techniques, and designing loan structures. Most recently he served as a team lead for a loan servicing company, where he provided training and support to staff. He aims to utilize his strong communication, customer service, and problem-solving skills to contribute to an organization's growth.
Emmett Smith has over 10 years of experience in research, investigations, and fraud detection. He currently works as a Research Manager for Barrow Wise Consulting, where he develops research reports, sets policies and practices for gathering research, and analyzes and presents findings to management. Previously, he worked as a Fraud Manager for HP Tech Consultants, where he developed fraud detection analytics and strategies. He also has 12 years of experience as the owner of an investigative firm, where he conducted surveillance, recorded observations, and filed court documents. Smith has strong research, analysis, communication, and technical skills.
Tamera Slagle has over 10 years of experience in business, marketing, accounting, and management. She has a Master's degree in Human Resources Management and a Bachelor's degree in Business and Information Technology. She is seeking a position that utilizes her skills in business development, leadership, fiscal management, employee training and development, and program development. Her experience includes roles in start-up businesses, legal assistance, temporary executive assistance, aquatic director, and more.
- Sridevi Rayamuthu is seeking a position that allows her to learn, contribute, and help others grow professionally.
- She has over 12 years of experience in compliance, account opening procedures, and operational risk management for companies like TCS, IGSL, ABN Aces, and Wipro BPO.
- Her experience includes knowledge of regulatory compliance, KYC procedures, customer due diligence, and quality assurance. She has also led teams and transitioned processes internationally.
Heidi Graham has over 15 years of experience as an executive assistant providing administrative and technology support. She has a proven track record of effective communication, budgeting, supervising staff, and ensuring follow through on tasks and projects. Her experience includes arranging international travel for 45 people, continuous process improvement, quality assurance program creation and implementation, statistical reporting, and document creation. She is highly skilled with Microsoft Office programs. Currently she works as an executive assistant for the Department of Licensing in Washington, where her responsibilities include record keeping, meeting arrangements, license program implementation, and complaint intake and resolution.
The document is a resume for Olga G. Ogg. It summarizes her experience in project management, event management, and financial services roles over 15 years. Her most recent experience was as a Project Manager at International Bank of Commerce, where she coordinated and managed IT projects, ensured alignment with company goals, and implemented projects like EMV chip technology company-wide. She is seeking a career in project management, event management, or real estate that offers challenges within a team environment.
Patricia Ann Preston has over 23 years of experience in administration and management across various industries. She provides executive support, assists with project management and documentation, and has experience coordinating meetings and events. Her technical skills include Microsoft Office, SAP, PeopleSoft and other systems. She is currently a business analyst providing executive support to Corporate Real Estate & Shared Services at PG&E, where she has created various templates, protocols and guides.
This document provides a resume for Elizabeth James, outlining over 10 years of experience in executive assistance, project management, operations, and personnel roles. She possesses strong technical skills across various software programs as well as expertise in documentation, process improvement, problem solving, and report writing. The resume highlights her career history, achievements, education, and hard skills qualifications for management and executive level positions.
Toya Cage is seeking an entry-level HR position and has a bachelor's degree in Human Resource Development from Oakland University. She has internship experience in HR at Oakland County Government where she performed tasks like recruitment, job analysis studies, and presenting resolutions to the Board of Commissioners. Her professional experience also includes roles in marketing, business analysis, customer service, and claims processing. She is proficient in Microsoft Office and has strong communication, problem solving, and leadership skills.
Charlotte Quider has over 25 years of experience as an executive assistant and office manager. She currently works as an executive assistant supporting the executive team at Access Dental Services, which includes 22 dental centers. Previously she has held executive assistant roles at Shore Consulting, Pacific Coast Companies, Powerhouse Ministries, and eRepublic. She has a wide range of skills including customer service, communication, organization, problem solving, and proficiency with Microsoft Office, cloud computing, and various software programs.
Samantha Holloway is seeking a new career opportunity in talent management. She has over 15 years of experience in human resources, talent acquisition, and talent management. Her background includes implementing applicant tracking systems, managing recruitment projects, developing hiring strategies, and providing training. She is skilled in tools like Salesforce, Taleo, and MS Office. Her most recent role was as a consultant project manager for an applicant tracking system vendor, where she led implementation projects remotely while analyzing clients' needs and workflows.
Elizabeth Prunk has over 15 years of experience in procurement, contract negotiation, and project management. She currently works as a Buyer Manager for the Department for Aging and Rehabilitative Services, where she oversees procurement and ensures all contracts follow regulations. Previously, she held senior contract negotiation and project management roles at UVA Medical Center and BWW Law Group. She has expertise in organizational restructuring, proposal research, contract writing, teaching, and process improvement.
This document is a resume for Sherri E. Page-Thomas summarizing her 30 years of experience in customer service roles across various industries. She has strong communication skills, proficiency in Microsoft Office, and a proven ability to resolve complex customer issues. Her background includes roles in banking, retail, and medical equipment providing phone support, account management, and administrative assistance.
Roxanne Butler is seeking a position that utilizes her 25+ years of experience in business administration, production management, and operations management. She has extensive experience in project management, production planning, customer service, team building, and accounting/financial tasks like expense control, payroll, and accounts receivable/payable. Her resume highlights leadership roles with responsibilities like production planning, vendor coordination, shipping logistics, and developing standard operating procedures. References are available upon request.
Eugenia Little has 10 years of experience conducting research and risk analysis. She currently works as an Operational Risk Analyst for Citibank performing know your customer and anti-money laundering research. Previously she has held roles at Bank of America, US Bank, and Jackson Hewitt conducting loan reviews, customer service, and tax preparation. She has strong research, problem solving, and communication skills.
Merrell Fleming has over 31 years of experience in various industries including banking, insurance, office furniture, product manufacturing, and accounting. She has a proven track record of streamlining processes, improving productivity and customer satisfaction. Fleming is skilled in areas such as project management, data analysis, problem solving, and software proficiency.
(1) Patrick Olenick is a business professional with over 20 years of experience in risk management, case management, claim investigation, and project leadership in the insurance and risk management industries.
(2) He has significant experience managing large property and casualty claims up to $1 million, investigating instances of fraud, negotiating settlements, and collaborating with legal counsel.
(3) His background includes developing a claim platform and project managing the resolution of thousands of domestic claims from Johnson & Johnson's DePuy Hip Implant Recall program and investigating and successfully managing claims against Great Atlantic & Pacific Tea Company.
This document is a resume for Bernice M. Keith summarizing her 20+ years of experience in administrative, customer service, accounting, and managerial roles. She has extensive skills in communication, problem solving, data entry, purchasing, and inventory control. Her resume lists employment history from 2014 to 1978 including roles as a default specialist, pre-foreclosure specialist, quality control specialist, buyer/planner, and various customer service and managerial positions. She has a Bachelor's degree from Kansas State University.
1. Marlana Ware
6201 Windhaven Pkwy Apt. 1722, Plano, TX 75093 marlanaware@yahoo.com (c) 214-392-6325
Objective
In quest to obtain a challengingleadership position applying creative problem solving and project management skills with a growing
company that will utilizemy supervision and administrativeskillsto benefit mutual growth and success.
Qualifications:
• Systems knowledge - MicrosoftOfficeSuit: Word, Excel, Power Point,Publisher,Outlook,SharePoint, Projectand Visio
• Additional systems knowledge - Fidelity Lending Portal,LPS, FSD, RE, ProDoc,Nice Analytics, DLP
• Faxes,Copiers, and Multi-linephones
• Typing 75wpm and 10-key by touch 12,000kph
• Record Keeping, Filing, and creating client file folders, Billing, Timekeeping, Managing client files, Coordinating Court
Appearances and Legal Document Preparation,Documenting and scheduling
• Project Management knowledge, cross-functional project management concepts, methods and practices, creating business
plans and work streams, efficiently synthesize project information and accurately establish project scope, set project costs
and productivity benchmarks, effectively develop working relationships with stakeholders at all levels, and change
management knowledge
• Broad-based human resources knowledge, Abilities to conduct interviews, train interviewers, and facilitate decision-making
regardingoffers
• Data Protection & Information Security knowledge, risk management, information technology applications, processes,
software and equipment
Education
Career Point College San Antonio, Texas
Legal Assistant (Honors) 2006
Experience
Ernst & Young LLP Dallas,Texas
Infrastructure Projects Senior Associate 10/2015-Current
Infrastructure Projects Associate - Resource Development 10/2014-10/2015
Analyze measurements on projects/programs. Report findings to department teams, to help identify opportunities for improvement
with projects/programs. Create and maintain reports which include key statistics for operation center, measurements of accuracy
and timeliness for trainings, and other survey or statistical results. Analyze the workflow of operations, including process mapping.
Provide operational support to infrastructure projects, including training and development for staff, creating training material,
meeting material, and process documents. Aid Recruiting and Scheduling teams with ACA and WOTC Technology hiring, which
included coordination of Interviewing Blitz, and working with staffing agencies to source candidates, and participate in onboarding
temp-to-hires and direct-hires. Coordinated and facilitated temp-to-hire new-hire orientations and facilitated Local Office
Orientation, assisted with temp-to-hire separations. Current Data Protection support which includes the build out of Indirect Tax
Data Protection team, raising awareness of the importance of confidentiality and promote strong data protection practices within
the firm, liaise with Management/PPEDDs and teams about firm required Data Protection requirements, Data Loss Prevention
monitoring, assist with facilitation/coordination of Data Protection and Information Security awareness sessions. Create marketing
material,process documents, and designed SharePoint sitefor IndirectTax Data Protection team.
Ernst & Young LLP Dallas,Texas
ACA Associate 09/2013-10/2014
Interfaced with all levels of clients inquiring about the Affordable Care Act legislation via phone, email, or written correspondence.
Worked with internal teams to ensure optimal performance, data provision, and performance reports scheduling. Assisted with
preparation and distribution of documentation for Marketplaces and appeals for clients. Provided educational materials to
applicable recipients, and performed document audits to ensure each ACA notice is complete and accurate. Processed Work
Opportunity Tax Credit Screening via phone interaction for clients to determine potentially eligible applicants, and processed
barcodeidentification assignments for unemployment insuranceclaims.
Expedia Inc. Dallas,Texas
Lodging Support Services & Financial Operations Agent 06/13-09/13
Performed accounts payable & receivable functions for lodging expenses for hoteliers. Initiate dispute process for merchant
discrepancies as tier one financial operations, and assist with managing vendor accounts. Supported phone interaction with clients
to aid in tier three escalations for lodging relocations. Processed purchase and billing inquires for both vendors and external
customers, for accountcredits.Liaised with banks and merchants to support successful credittransactions.
2. ChaseHome Lending Monroe, Louisiana
Customer Care Research Specialist I / Account Supervisor 10/10-05/13
Provided lead support for a team of 15-20 non-exempt customer care professionals. Provided floor assistance to agents for Info
Assist calls to prevent escalation. Answered and supported client calls, as volume deemed appropriate, responded to escalated calls
as needed. Identified trends for team escalation activity, created and provided trainings to develop agents. Established new and
enhanced policies and procedures to meet changing servicing needs. Managed and reviewed all monthly quality monitoring.
Responded to client requests of loan review, by utilizing mortgage software and reviewing loan documents to ensure proper
servicing and processing via fax/mail/email, and written correspondence. Identified department procedure deficiencies and devised
and implemented processes to aid development. Administered agent coaching to assist in the enhancement of client interaction and
job performance. Monitored loans to ensure correct execution of loan documents to abide by legal statues of loan underwriting
guidelines. Specialized in ARM Loans/Conventional/Government Insured. Aided post-closing, loan processing and underwriting with
communicatingwith clients for completion of loan packages and closingfor new loans .
ChaseHome Lending Monroe, Louisiana
Customer Care Professional /Agent Interaction Developer 10/08-10/10
Directed phone interaction with customers resolve servicing questions and complaints about payments, loan documents and terms,
taxes and insurance, while utilizing multiple computer systems. Assisted team leads and Supervisor as floor walker, aiding agents
with procedures for mortgage servicing. WOW coaching: listening and validating calls from customer care professionals, and either
submittingthem for approval or denyingthem, while returningconstructive feedback and encouragement.
ChaseHome Finance Monroe, Louisiana
Origination Analyst/Post Closing 11/07-04/08
Examined mortgage origination packages for accuracy and completeness to ensure proper execution accordingto underwriting
guidelines and lending-programrequirements. Directed interaction with customers/third parties to reprocess improperly executed
loan documents. Entered analyzed data into correspondingmortgage reporting systems. Thoroughly reviewed credit
documentation, income and assetinformation for compliancereview. Prepared and mailed signatureassignments to courthousefor
recordingafter loans arepurchased.Sent final documents to investors and monitored loans with outstandingdocuments. Provid ed
photocopies of title policies,recorded mortgages and assignments,and sent to investors accordingto specified deadlines.Prepa red
required paperwork, includingpurchaseadvices and accountingreports,when loans arepurchased by investors.Mailed assignments
and good-bye letters and maintained necessary records.
Atul Patel San Antonio, Texas
Legal Assistant 04/06-11/06
Transferred legal documents to lawyers, tax office and realtors. Processed and examined unemployment benefit compensation
packages. Processed accidents/incidents reports of local properties. Standard filing and preparation of legal documents, answered
phones, schedule appointments. Planned, coordinated, kept inventory, and followed-up on customers’ complaints, requests, and
inquires.
Civic and Professional Affiliations
Toastmasters International,2015 –Current (Member)
Professional Women’s Network, 2015 – Current (Member)
Latino Professional Network, 2014 – Current (Member)
Order of Eastern Star, Fraternal Organization,2014 –Current (Member)