The document discusses the differences between communicating as a "jackal" or a "giraffe". A jackal approaches things with judgment and demands, speaking in blaming terms. A giraffe communicates from the heart in a non-judgmental way by understanding feelings and needs, practicing empathy, and using language focused on emotions and needs. The document provides examples of rephrasing common complaints about a boss in a more empathetic, giraffe-like manner and discusses how to have a constructive conversation by understanding each other's feelings and needs. It promotes self-empathy over self-criticism and empathy for others over judgment.

1. Do you speak
Jackal or Giraffe?
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2. o My boss hates everything I do
o they won’t let me do it in the right way
o She never listens
o He gets in my way
o He derails every meeting
o He doesn’t take me seriously
o She is a slacker
o I don’t get any credit
o They don’t respect my authority
o I always get shot down
o She doesn’t have what it takes
o I am stuck
o I cant do anything right
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3. Marshal Rosenberg
1960 - Nonviolent Communication (NVC) to help resolve
conflicts NVC applies to many areas:
● Relationships,
● Conflict Resolution,
● Parenting and Families,
● Personal Growth,
● Workplace,
● Healthy Body Image,
● Education
American psychologist
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4. 4

5. Who is a Jackal?
• Approaches people, themselves, places and things through the lens
of right/wrong, good/bad judgments
• They speak the language full of fear, anger, guilt and shame
• See everything as deserving either punishment or reward for
themselves or others
• Their language is demanding: “Do this!”, “Don’t do that!”
• They are judging, analyzing and blaming themselves and others
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6. Who is a giraffe?
• they speak from the heart
• They are non-judgmental, non-blaming, non-demanding and
non-threatening
• They understanding their feelings and needs and others
• They practice empathy and desire to make life wonderful for
themselves and those around them
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7. • Language of emotions and needs
• Says ‘no’ when thinks ‘no’
• Says ‘I’ and talks about herself/himself
• ‘You must…’
• ‘You have to…’
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8.  My boss hates everything I do
 they won’t let me do it in the right
way
 She never listens
 He gets in my way
 He derails every meeting
 He doesn’t take me seriously
 She is a slacker
 I don’t get any credit
 They don’t respect my authority
 I always get shot down
 She doesn’t have what it takes
 I am stuck
 I cant do anything right
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9.  My boss gives me lots of feedback
 on my work
 My boss asks me lots of questions
 about my work
 My boss requests many iterations and
 alternate solutions
 My boss attends every meeting
 I frequently solicit feedback from my boss and my
colleagues
 I receive feedback even when I didn’t ask for it
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10.  My boss gives me lots of feedback
 on my work
 My boss asks me lots of questions
 about my work
 My boss requests many iterations and
 alternate solutions
 My boss attends every meeting
 I frequently solicit feedback from my boss and my
colleagues
 I receive feedback even when I didn’t ask for it
OBSERVATIONS
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11.  My boss gives me lots of feedback
on my work
I Feel ….
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12.  My boss gives me lots of feedback
on my work
I Feel Insecure and Anxious …
FEELINGS
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13.  My boss gives me lots of feedback
on my work
I Feel Insecure and Anxious
Because I value direction, learning and growth but I also
need…
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14.  My boss gives me lots of feedback
on my work
I Feel Insecure and Anxious
Because I value direction, learning and growth but I also need
trust, support and space,…
NEEDS
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15.  My boss gives me lots of feedback
on my work
I Feel Insecure and Anxious
Because I value direction, learning and growth but I also need
trust, support and space,…
I guess my boss feels…
THEIR FEELINGS
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16.  My boss gives me lots of feedback
on my work
I Feel Insecure and Anxious
Because I value direction, learning and growth but I also need
trust, support and space,…
I guess my boss feels…
Because she needs…
THEIR NEEDS
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17.  My boss gives me lots of feedback
on my work
I Feel Insecure and Anxious
Because I value direction, learning and growth but I also need
trust, support and space,…
I guess my boss feels…
Because she needs…
How can I tell her how much I value her … and …
But also need trust, space…?
What are other ways to share feedback that would meet her needs
and mine?
REQUESTS
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18.  Self-criticism
 Judgment of others
 Blame and shame
 Self-empathy
 Empathy for others
 Honest self-expression
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19. Jackal: “He is so rude.”
Giraffe: “When I said “hello”, he looked in another direction.”
Jackal: “Mr. Abraham is not at all able to manage his team.”
Giraffe: “Mr. Abraham has explained the new strategy and has been interrupted several times
by different people.”
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20. Manager: Could we meet at 5 p.m. to see how to deal with ….
Employee: I planned to leave at 5 p.m. I have been working late for weeks.
Manager (Giraffe): How are you feeling?
Employee (Giraffe): I still feel OK, but I need time for my family and friends too.
Manager (Jackal): We’ve all been working very hard. This is an urgent case and can’t wait.
Employee (Jackal): It’s always urgent. A better schedule would help all of us to be more
efficient.
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21. Thank you
for your attention!

MARZIEH EMADI
AYLIN OZTURK
CONTEMPORARY ENGLISH SKILLS FOR BUSINESS