The document discusses Nonviolent Communication (NVC), which focuses on compassionate communication to ensure mutual understanding. NVC has 4 basic assumptions: that all people share universal needs, feelings signal if needs are met, compassion is human nature, and unmet needs underlie conflicts. The 4 steps of NVC are: 1) objectively observing situations, 2) identifying feelings, 3) identifying underlying needs, and 4) making requests to meet needs. NVC aims to communicate through empathy, self-empathy, and honest self-expression instead of moral judgments that can lead to inner wounds and violence.

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2. Non Violent Communication
(NVC)
Pratiksha Rai

3. 4 Basic Assumptions
1. We all share the same basic, universal human
needs.
2. Feelings and emotions are signals telling us
whether or not our needs are being met.
3. Compassion is our basic human nature.
4. At the core of all conflict, violence and
emotional pain are needs that are not being
met. Compassion is the response to the
suffering of others that motivates a
desire to help
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4. The NVC process is a framework for
communicating what we feel and what we need
in a manner that helps ensure we’ll be
understood.
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5. 4 basic steps of NVC process:
1. Objectively OBSERVING the situation
(without evaluation, blame or moralistic
judgment).
2. IDENTIFYING the feelings that the situation
brings up,
3. DIGGING deeper to identify what need is or
is not being met and
4. REQUEST actions that would better meet
your needs.
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6. NVC
Nonviolent Communication, compassionate
communication or collaborative communication.
The idea has been around since the 1960s, was
a process started by Dr. Marshall Rosenberg an
American Psychologist.
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7. NVC focuses on 3 aspects of communication:
1. Self-empathy (defined as a deep and
compassionate awareness of one’s own inner
experience)
2. Empathy (defined as listening to another
with deep compassion)
3. Honest-self-expression (defined as expressing
oneself truthfully in a manner that could
inspire compassion in others).
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8. Violent
How do we communicate—
With moralistic judgments, evaluations,
criticisms, demands, coercion or labels of ‘right’
versus ‘wrong’ – could also be violent.
Speaking and thinking in these ways often
leads to inner wounds, which in turn often
evolve into depression, anger or physical
violence.
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9. Observation
These should be purely factual observations,
with no component of judgment or evaluation.
People often disagree about evaluation because
they value things differently, but directly
observable facts provide a common ground for
communication.
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10. “It was 7pm & I didn’t see the preparation of
handover.”
“It is always late to start the handover.”
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11. Feelings
Naming the emotion, without moral judgment,
enables you to connect in a spirit of mutual
respect and cooperation.
“There’s half an hour to go before the show
starts & I see that you’re pacing. Are you
nervous?”
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12. Needs
When our needs are met, we have happy,
pleasant feelings; when they are not met, we
have unpleasant feelings.
Stating the need, without morally judging it,
gives you both clarity about what is alive in you
or the other person in that moment.
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13. “ I saw that your name wasn’t mentioned in the
acknowledgements. Are you feeling resentful
because you’re not getting the appreciation you
need?”
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14. Request
Make a concrete request for action to meet the
need just identified.
Ask clearly and specifically for what you want
right now, rather than hitting or stating only
what you don’t want.
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15. Summary
You are a Nurse and you act
over-smart, so ungrateful.
(O) I am a Nurse. I have a life and
(O) I can recall several specific
times of feeling grateful. Today I
feel (F) discouraged because I
need (N) clarity about how to lead
my life in a way that is (N)
authentic. Its not that I am
ungrateful, that is my system
needs something that is not
getting(N).
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16. ANY
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17. Reference
Mr Raghu Mainali; Mr Binod Bhattarai “Effective
Communication Training for Health
Professionals”
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18. THANKYOU
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