Background in IT/Network Technologies Troubleshooting and personal computer programming experience with Java, VB, C, JavaScript and HTML5/CSS

1. Derek W. Hobbs
205 N. Marquette St , Madison, WI 53704 | Phone: (608) 217-4231 | E-mail: dwhobbs@outlook.com
QUALIFICATIONS:
• Excellent experience with Windows XP, Vista, 7 Pro
and 8 Pro
• Experienced with remote desktop support
• Proficient with MS SQL querying
• Active Directory knowledge
• Ticket system experience
• Familiar with desktop sharing tools such as join.me
• Expert with hardware installation and
troubleshooting
• Experienced in SFTP user management
• Competent with Linux
• Intermediate to advanced MS Office Word and
Excel experience
• Experience with large volume email with Outlook
2010 using rules for organization
• Familiar with ACD systems and large call volumes
• Some experience with Microsoft Sharepoint and
CRM systems for case management.
• Held Secret level security clearance for 6 years
while in Army National Guard
EDUCATION:
Madison Area Technical College August 2011 –May 2012
• Received credit for Drawing fundamentals, Design
fundamentals, Concept development and
Introduction to Computer Graphics
• Received credit for in JavaScript, Website
Development HTML 5 and Introduction to
Database.
Ball State University
Bachelors of Science – Natural Resources/Biology
August 2008- May 2011
U.S. Army Ordnance & Munitions School
Fort Gordon, GA 30905
15 weeks during summer 2004
Computer and Special Electronics Device Repair course
• Learned basic electronics as part of course
curriculum
• Learned skills necessary to repair electronic
devices and computers (equivalent knowledge to
A+)
O.I.C Henkels & McCoy
A+ Prep Computer Repair/Network Installer Course
Sept 2000-Feb 2001
• Assisted other students with learning the material • Assisted the instructor with using Norton to Ghost
image all machines in lab
WORK EXPERIENCE:
TDS Telecom
Cable TV Customer Repair Advisor II (Interim)
June. 22, 2015 – Dec. 31, 2015
• Front line customer service cable tv repair (Baja)
• Submitted several flow-list/how-to guide changes
• Support residential/bulk commercial accounts
• Fielded supervisor escalation calls
• Tracked outages and deployed appropriate call-out
procedures
• Provide mentorship to less experienced repair advisors
TDS Telecom
Customer Repair Advisor II
Jan. 15, 2015 - Present
• Front line customer service
• Support to Business Voice/Data customers
• Support to Residential Voice/Data/TDSTV
customers
• Support to ManagdedIP Business customers
• Support to Internal ManagedIP customers
• Submitted 30+ flow list/how-to guide changes

2. Derek W. Hobbs
205 N. Marquette St , Madison, WI 53704 | Phone: (608) 217-4231 | E-mail: dwhobbs@outlook.com
Smartsource
PC Field Technician
November 13, 2014 – Dec, 2014
• Computer equipment deploys
• Computer peripheral installations
Smartsource at Wisconsin Dept. of Justice
PC Technician - 1 month contract
October 2014
• New monitor deployment
• Working with team of 3
• Customer service applied by arranging monitors to
client wishes
• 900 monitor deployment
• Monitor cailbration
• Other desktop troubleshooting tasks as requested
by end user
Eflexgroup.com
Electronic Data Exchange(EDI) Coordinator
October 2012 – April 2014
• Manage daily operations tasks , such as setting up
edi feeds for flex and COBRA as well as
maintaining and troubleshooting those feeds.
• Tasks included configuring SFTP connections,
configuring MoveIT jobs, MS SSIS to test files, job
setup in MS SQL Server 2008 R2, importing files
into platforms such as 1Cloud or Travis.
• Maintain EDI and training documentation using MS
OneNote
• Communicate between vendors and mutual clients
• Called upon to assist desktop support technicians
during flood. All computers, peripherals and phones
were redeployed to second floor.
• Provided desktop support to users in absence of
desktop support technicians when needed
• Tracked cases using MS CRM
City of Madison Parks Department
Conservation Ranger 1
May 2011-November 2011
• Trail Maintenance of Conservation Parks
• Invasive plant species removal
• Natural habitat rehabilitation
• Lead volunteer groups on projects
Minnestrista Cultural Center
Seasonal Gardner
March 2010-August 2010
• Maintained Natural Areas
• Lead groups of volunteers on projects
• Assisted with horticultural area maintenance
Ivy Tech Community College
Work Study Computer Lab Assistant
February 2008-June 2008
• Assisted students with general computer issues
such as printing, Outlook issues, web browser and
Word, Excel and Powerpoint troubleshooting.
• Provided phone technical support to students
regarding issues with programs they were using for
their courses.
• Assisted faculty with equipment in labs
• Assisted students with intro computer classes such
as introduction to operating systems and MS Office.
Advanced Internet Technologies, Inc
Customer Support Representative
May 2005-Sept 2005
• Supported web hosted clients, troubleshooting their
issues and provided any other support
• Utilized ticket system for support issues
• Handled large call volumes using a Cisco driven
ACD
• Some sales experience via upsales on every
support call
• Developed excellent customer service while assisting
client issues

3. Derek W. Hobbs
205 N. Marquette St , Madison, WI 53704 | Phone: (608) 217-4231 | E-mail: dwhobbs@outlook.com
New London Web/CC-Technologies, llc
Computer Support Technician
March 1997 – December 2002
• Assembled custom built computers for clients
• Provided phone support to clients
• Performed various house calls for client support
• Configured and administered local area network
and servers for company
• Used remote desktop administration to support
clients
• Configured and administered several operating
systems such as Debian based Linux, RedHat
Linux, Windows 9x,XP, Vista and Windows Server
2003
MILITARY:
US Army National Guard – Indiana
38th
STB Signal Battalion 125 S. Scatterfield Road Anderson,
IN 46012 (765) 646-6935
January 3rd
2007 – January 28th 2010
(Not reflective of total time in service only this unit)
• Assisted peer learning of the Digital Skills Training
Set (DSTS) course consisting of Cisco switch and
router configuration
• Awarded Indiana state emergency service ribbon
when called for flood duty in 2008
• Data encryption and VoIP used with Cisco routers in
training
• Held secret level security clearance for entire term
of service
• Re-imaged routers for training class