Derek W. Hobbs is an experienced IT professional with expertise in various operating systems, remote desktop support, and database management, holding a secret security clearance from his military service. His work history includes customer service roles in telecommunications and EDI coordination, alongside technical support positions that required significant hardware and software troubleshooting skills. He holds a Bachelor of Science in Natural Resources/Biology and has completed several technical and computer repair courses.

1. Derek W. Hobbs
205 N. Marquette St , Madison, WI 53704 | Phone: (608) 217-4231 | E-mail: dwhobbs@outlook.com
QUALIFICATIONS:
• Excellent experience with Windows XP, Vista, 7 Pro
and 8 Pro
• Experienced with remote desktop support
• Proficient with MS SQL querying
• Active Directory knowledge
• Ticket system experience
• Familiar with desktop sharing tools such as join.me
• Expert with hardware installation and
troubleshooting
• Experienced in SFTP user management
• Competent with Linux
• Intermediate to advanced MS Office Word and
Excel experience
• Experience with large volume email with Outlook
2010 using rules for organization
• Familiar with ACD systems and large call volumes
• Some experience with Microsoft Sharepoint and
CRM systems for case management.
• Held Secret level security clearance for 6 years
while in Army National Guard
EDUCATION:
Madison Area Technical College August 2011 –May 2012
• Received credit for Drawing fundamentals, Design
fundamentals, Concept development and
Introduction to Computer Graphics
• Received credit for in JavaScript, Website
Development HTML 5 and Introduction to
Database.
Ball State University
Bachelors of Science – Natural Resources/Biology
August 2008- May 2011
U.S. Army Ordnance & Munitions School
Fort Gordon, GA 30905
15 weeks during summer 2004
Computer and Special Electronics Device Repair course
• Learned basic electronics as part of course
curriculum
• Learned skills necessary to repair electronic
devices and computers (equivalent knowledge to
A+)
O.I.C Henkels & McCoy
A+ Prep Computer Repair/Network Installer Course
Sept 2000-Feb 2001
• Assisted other students with learning the material • Assisted the instructor with using Norton to Ghost
image all machines in lab
WORK EXPERIENCE:
TDS Telecom
Cable TV Customer Repair Advisor II (Interim)
June. 22, 2015 – Dec. 31, 2015
• Front line customer service cable tv repair (Baja)
• Submitted several flow-list/how-to guide changes
• Support residential/bulk commercial accounts
• Fielded supervisor escalation calls
• Tracked outages and deployed appropriate call-out
procedures
• Provide mentorship to less experienced repair advisors
TDS Telecom
Customer Repair Advisor II
Jan. 15, 2015 - Present
• Front line customer service
• Support to Business Voice/Data customers
• Support to Residential Voice/Data/TDSTV
customers
• Support to ManagdedIP Business customers
• Support to Internal ManagedIP customers
• Submitted 30+ flow list/how-to guide changes

2. Derek W. Hobbs
205 N. Marquette St , Madison, WI 53704 | Phone: (608) 217-4231 | E-mail: dwhobbs@outlook.com
Smartsource
PC Field Technician
November 13, 2014 – Dec, 2014
• Computer equipment deploys
• Computer peripheral installations
Smartsource at Wisconsin Dept. of Justice
PC Technician - 1 month contract
October 2014
• New monitor deployment
• Working with team of 3
• Customer service applied by arranging monitors to
client wishes
• 900 monitor deployment
• Monitor cailbration
• Other desktop troubleshooting tasks as requested
by end user
Eflexgroup.com
Electronic Data Exchange(EDI) Coordinator
October 2012 – April 2014
• Manage daily operations tasks , such as setting up
edi feeds for flex and COBRA as well as
maintaining and troubleshooting those feeds.
• Tasks included configuring SFTP connections,
configuring MoveIT jobs, MS SSIS to test files, job
setup in MS SQL Server 2008 R2, importing files
into platforms such as 1Cloud or Travis.
• Maintain EDI and training documentation using MS
OneNote
• Communicate between vendors and mutual clients
• Called upon to assist desktop support technicians
during flood. All computers, peripherals and phones
were redeployed to second floor.
• Provided desktop support to users in absence of
desktop support technicians when needed
• Tracked cases using MS CRM
City of Madison Parks Department
Conservation Ranger 1
May 2011-November 2011
• Trail Maintenance of Conservation Parks
• Invasive plant species removal
• Natural habitat rehabilitation
• Lead volunteer groups on projects
Minnestrista Cultural Center
Seasonal Gardner
March 2010-August 2010
• Maintained Natural Areas
• Lead groups of volunteers on projects
• Assisted with horticultural area maintenance
Ivy Tech Community College
Work Study Computer Lab Assistant
February 2008-June 2008
• Assisted students with general computer issues
such as printing, Outlook issues, web browser and
Word, Excel and Powerpoint troubleshooting.
• Provided phone technical support to students
regarding issues with programs they were using for
their courses.
• Assisted faculty with equipment in labs
• Assisted students with intro computer classes such
as introduction to operating systems and MS Office.
Advanced Internet Technologies, Inc
Customer Support Representative
May 2005-Sept 2005
• Supported web hosted clients, troubleshooting their
issues and provided any other support
• Utilized ticket system for support issues
• Handled large call volumes using a Cisco driven
ACD
• Some sales experience via upsales on every
support call
• Developed excellent customer service while assisting
client issues

3. Derek W. Hobbs
205 N. Marquette St , Madison, WI 53704 | Phone: (608) 217-4231 | E-mail: dwhobbs@outlook.com
New London Web/CC-Technologies, llc
Computer Support Technician
March 1997 – December 2002
• Assembled custom built computers for clients
• Provided phone support to clients
• Performed various house calls for client support
• Configured and administered local area network
and servers for company
• Used remote desktop administration to support
clients
• Configured and administered several operating
systems such as Debian based Linux, RedHat
Linux, Windows 9x,XP, Vista and Windows Server
2003
MILITARY:
US Army National Guard – Indiana
38th
STB Signal Battalion 125 S. Scatterfield Road Anderson,
IN 46012 (765) 646-6935
January 3rd
2007 – January 28th 2010
(Not reflective of total time in service only this unit)
• Assisted peer learning of the Digital Skills Training
Set (DSTS) course consisting of Cisco switch and
router configuration
• Awarded Indiana state emergency service ribbon
when called for flood duty in 2008
• Data encryption and VoIP used with Cisco routers in
training
• Held secret level security clearance for entire term
of service
• Re-imaged routers for training class