B. Wayne Alexander Jr. has over 15 years of experience in information technology. He has a Bachelor of Science in Management Information Systems from Gardner-Webb University and an Associate's Degree in Information Systems from Catawba Valley Community College. His career includes positions at Computer Task Group, Corning Cable Systems, and Wave Communications, where he supported customers, built and configured PCs, and troubleshot networking issues. He has extensive skills in Windows, Linux, networking, and programming languages.

1. 478 27th Ave Cir.NW Phone: (828) 409-3335
Hickory, NC 28601 Email Address:
wayne.alexander@gmail.com
B. Wayne Alexander Jr.
Education August 2002 – July 2004 Gardner-Webb University
Bachelor of Science, Management Information Systems
 Degree earned with 4.0 GPA July 2004
August 1998 – May 2001 Catawba Valley Community College
Associates Degree, Information Systems (Networking Concentration)
 Degree earned with Honors May 2001
August 1996 - May 1998 University of North Carolina at Charlotte
Bachelor of Science, Computer Science
 Transfer credit earned
Professional August 2003 – February 2010 Computer Task Group (Corning Cable Systems) Hickory, NC
experience Sr. IT Support Analyst Contractor / Field Service Manager
 Manage and support customer issues utilizing Clarify help desk tracking system
 Perform PC builds/rebuilds utilizing Altiris Deployment Console and related configuration
software
 Track Corning-based equipment through Remedy asset management system
 Subject matter expert in custom software/site-specific configurations
 Acted as liaison between Hickory-based CTG employees and Corning NY
 IT Training Room coordinator between Corning HQ and instructors
 Fiber Optic and Copper-based network troubleshooting and Cisco switch access
July 2001 – April 2003 Corning Cable Systems Hickory, NC
Desktop Support Analyst
 Migrate and manage users from a NT Domain structure to Windows 2000 Active Directory
 Improve PC build/configuration process by utilizing Microsoft’s RIS service and related technologies
 Aid with management of PC leasing for cost savings and timely machine refresh
 Responsible for Lotus Notes Administration duties and support
 Security officer for Novell, NT, Active Directory, and Cisco VPN
 Continue to perform duties demonstrated as a Co-op with a focus on leadership in accordance to an
established priority matrix
January 2000 – June 2001 Corning Cable Systems Hickory, NC
Desktop Support Team Co-op.
 Solve and effectively troubleshoot technical computer related problems based upon a central Help
Desk ticket system
 Responsible for new machine roll-outs and rebuilds
 In charge of setting up and maintaining IS training rooms
 Manage users under Novell’s Netware Administrator tool and Microsoft’s User Manager for Domains

2. 478 27th Ave Cir.NW Phone: (828) 409-3335
Hickory, NC 28601 Email Address:
wayne.alexander@gmail.com
 Work on ongoing projects and display effective decision making skills
 Provide customer service that is “second to none” along with promoting “excellence in action”
April 1998 – December 1999 Wave Communications Hickory, NC
Technical Support Advisor / Sales Rep.
 Solve and effectively troubleshoot problems dealing with internet usage and it's resources
 Communicate effectively over the telephone
 Responsible for selling personal dial-up accounts
Additional March 2010 - Present CompTIA
Training A+/Net+
 Certification in progress
January 2000 – May 2001 Catawba Valley Community College
Cisco Internetworking Academy
 Semesters 1-4 completed
 Certificate awarded
Computer Skills Operating Systems:
 Windows 7, Vista, XP Professional, 2003 Server, 2000 Pro. and Server, 9x, ME, NT4.0
Workstation and Server, Win PE, MS-DOS, and OSX Snow Leopard
 Novell Netware 4.x/5.x
 Unix (Solaris Open Windows), OpenSUSE, and Redhat Linux
Software Packages:
 Microsoft Office 20xx/9x and products (includes Outlook and Sharepoint)
 Networking Clients
 Lotus Notes R4 – R6 (Client and Administrator)
 Altiris Deployment Console and related tools
 Many others upon request
Programming Languages:
 ANSI C, C++, Visual Basic, and some HTML
Personal  Computers / Networking / Gaming
Interests
 High-end home theater / audio enthusiast
 Swimming, reading, travelling
References Available upon request

3. 478 27th Ave Cir.NW Phone: (828) 409-3335
Hickory, NC 28601 Email Address:
wayne.alexander@gmail.com