Asset Management (SAM). The training equips participants with the necessary skills and knowledge to effectively manage software assets within the ServiceNow platform. Through interactive virtual sessions, participants learn about software licensing, compliance, procurement, and vendor management. The training covers key concepts and best practices in SAM, enabling learners to optimize software utilization, reduce costs, and mitigate compliance risks. With experienced instructors and hands-on exercises, Multisoft Virtual Academy ensures a practical learning experience, empowering professionals to excel in SAM implementation and administration. The training program serves as a valuable resource for individuals seeking to enhance their expertise in ServiceNow SAM.

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ServiceNow Software Asset
Management Training
Certification

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About Multisoft
Take your skills to next level with Multisoft Virtual Academy, one of the leading
certification training providers in the market. Collaborating with top technology
companies, we offer world-class one-on-one and corporate trainings to empower
professionals and businesses around the world. Delivering high-quality trainings through
Multisoft’s global subject matter experts, we offer more than 1500 courses in various
domains. Multisoft offers tailored corporate training; project Based Training,
comprehensive learning solution with lifetime e-learning access, after training support
and globally recognized training certificates.
About Course
ServiceNow Software Asset Management (SAM) training course by Multisoft Virtual
Academy is a module within the ServiceNow platform designed to help organizations
manage and optimize their software assets throughout their lifecycle. It is part of
ServiceNow's IT Service Management (ITSM) suite and assists in handling various tasks
related to software asset management.

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Module 1: Introduction to Software Asset Management
 Explain Software Asset Management and its supporting process architecture
 Identify the plugins and roles that support Software Asset Management on the
ServiceNow platform
 Describe ServiceNow’s Software Asset Management product
 Software Asset Management Introduction
 Software Asset Management Process Architecture
 Software Asset Management Application Overview
 Software Asset Management Requirement Recommended Practices
 Lab 1.1: Prepare the SAM environment
Module 2: Trustworthy Data
 Describe data used to support Software Asset Management in ServiceNow
 Demonstrate software data import options
 Explain software discovery and normalization
 Introduction to Software Asset Data
 Import Software Entitlements
 Import Software Data Using System Import Sets
 Software Discovery
 Software Discovery Model Normalization
 Content Service and Job Results
 Lab 2.1: Import software entitlement data
 Lab 2.2: Import software installation data
 Lab 2.3: Review software discovery results
 Lab 2.4: Normalize software discovery models
 Lab 2.5: Content Service and job results

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Module 3: Practical Management
 Demonstrate the components of software products, models, entitlements, and
allocations
 Describe software license metrics and their value to software entitlements
 Illustrate knowledge of software reconciliation and associated results
 Software License Management Introduction
 Software Products and Models
 Software License Metrics
 Software Entitlements
 Software Allocations
 Software Reconciliation
 Lab 3.1: Manage software products and models
 Lab 3.2: Manage software entitlements and allocations
 Lab 3.3: Reconcile software
Module 4: Operational Integration
 Describe software license contracts and their relationship to software entitlement
 Use catalogs, procurement and change management to support Software Asset
Management
 Demonstrate software remediation
 Operational Integration Introduction
 Software License Contracts
 Software Spend
 License Change Projection
 Software Request
 Software Sourcing

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 Software Remediation
 Lab 4.1: Create software license contract
 Lab 4.2 Analyze software spend
 Lab 4.3: Calculate license change projection costs
 Lab 4.4: Publish and request software
 Lab 4.5: Source and receive a software request
 Lab 4.6: Remediate software licensing
Module 5: Strategic Conformance
 Discuss software model lifecycle capabilities
 Describe optimization of software installations
 Explain software asset management retirement and expiration activities
 Software Model Lifecycle
 Software Installation Optimization
 Software Retirement
 Lab 5.1: Manage software model lifecycles
 Lab 5.2: Optimize software installations
 Lab 5.3: Manage software retirement
Module 6: Reporting and Analytics
 Explain Performance Analytics for Software Asset Management
 Discuss the differences between analytics and reporting
 Describe Software Asset Management dashboards and content
 Software Asset Analytics Dashboards
 Software Asset Management Publisher Dashboards
 Software Asset Management Subscription Dashboards
 Software Asset Management Other Dashboards