The Information Technology Infrastructure Library (ITIL®) is a set of practices for IT service management that focuses on aligning IT services with the needs of business.

1. Hai,
Happy Day !!
Program Name: ITIL Foundation
Course Description:
This ITIL®
Foundation Certification course focuses on providing knowledge and comprehension of the key
concepts, structure, terminology and processes of ITIL®
. You are taught the importance of a systematic approach
to management by means of a presentation. The ITIL®
management model provides you insight into the
coherence of identified processes.
Duration : 8 hrs
Batch Size : 5 – 10 Members
Course Objectives :
This course introduces the key concepts of each ITIL®
function, process and life cycle stage.
• Vital processes and functions within the Service Life cycle
• Business value of implementing each process in an organization
• Practical guidance for applying ITIL®
to everyday IT situations
• Objectives and basic concepts related to each process
• Activities and roles involved in each process
• Relationship of each process to other processes
• Strategies to balance IT resources
• Terminology, techniques and practical approaches
• Important principles for improving IT operations
• How to align IT with business, control costs, and improve IT service quality
Course Content:
• Introduction to ITIL®
• The service Life Cycle
• The service Strategy, Service Design, Service Transition,Service Operation, Continual
Service Improvement
• Service generation
a. Strategy generation
b. Financial Management
c. Service Portfolio Management
d. Demand Management
• Service Design
a. Service Level Management
b. Capacity Management

2. c. Availability Management
d. It Service Continuity Management
e. Supplier Management
• Service Transition
a. Change Management
b. Configuration Management
c. Release Management
d. Knowledge Management
• Service Operation
a. Service Desk
b. Event Management
c. Incident Management
d. Problem Management
• Continual Service Improvement
a. Service Measurement
b. Service Reporting
ITIL Lifecycle modules (broad management / leadership focus)
 Continual Service Improvement ( CSI ) 3 Credits
 Service Design (SD) 3 Credits
 Service Operation (SO) 3 Credits
 Service Strategy (SS) 3 Credits
 Service Transition (ST) 3 Credits
OR
ITIL Intermediate Capability Modules
 Release Control and Validity (RCV) 4 Credits

3.  Service Offerings and Agreements ( SOA) 4 Credits
 Operational Support and Analysis (OSA) 4 Credits
 Planing Protection and Optimization (PPO) 4 Credits
ITIL Expert
Managing Across Life Cycle ( 5 Credits )