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This presentation explains about ITIL, its overview and benefits

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  1. 1. ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, nononsense framework for identifying, planning, delivering and supporting IT services to the business.
  2. 2. • ITIL describes processes, procedures, tasks and checklists that are not organization-specific, used by an organization for establishing integration with the organization's strategy, delivering value and maintaining a minimum level of competency. • It allows the organization to establish a baseline from which it can plan, implement and measure. It is used to demonstrate compliance and to measure improvement. • The ITIL best practices are currently detailed within five core publications which provide a systematic and professional approach to the management of IT services, enabling organizations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits.
  3. 3. The five core guides map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service into operation and finally, on to the monitoring and improvement phase of the service. • • • • Adopting ITIL can offer users a huge range of benefits that include: Improved IT services Reduced costs Improved customer satisfaction through a more professional approach to service delivery • Improved productivity • Improved use of skills and experience • Improved delivery of third party service.
  4. 4. When operating in a highly competitive industry such as Information Technology, having a strong competitive advantage over your competitors is the key to your company's success as well as your survival. The quality of the services you are providing directly influences your customers' satisfaction which ultimately turns to profit. This is the main reason why successful multi-national and local companies have adopted ITIL as their best practice to gain a competitive advantage by providing a quality service. • There are five main benefits for companies that adopt ITIL as their best practice. These include: • • • • Improves customer satisfaction Provides long terms cost benefits Ensures quality and predictability in IT service delivery Ensures faster response and resolution
  5. 5. • Anyone who requires a basic understanding of the ITIL® Framework and how it may be used to enhance the quality of IT Service Management within an organisation. • IT Professionals who are working within an organisation that has adopted (or are looking to adopt) and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement programme. • IT Service Providers • IT Directors and Managers • CIO’s • Business Managers
  6. 6. • Website : • Link : • Course Highlights: • Gain complete understanding of the ITIL 2011 Foundation Edition • Prepare for ITIL with Accredited Trainers and Course Materials Run by an organization Accredited by APMG, UKPMP® professionals can earn 16 PDUs for maintaining your credentials.
  7. 7. • Introduction to ITIL Service Lifecycle • Service Management as a Practice • Generic concepts, key principles, processes, roles and responsibilities covering Service Strategy and Service Design • Mock exercises after every phase • Recap of day 1 • Generic concepts, key principles, processes, functions, roles and responsibilities covering ST, SO, CSI • Mock exercises after every phase
  8. 8. For more details/queries Mail us on: Call us on: +91-0172-5032409
  9. 9. • •