This 8-hour ITIL Foundation certification course provides an introduction to the key concepts, structure, terminology, and processes of ITIL. The course teaches the importance of a systematic approach to IT management through presentations. It provides insight into the ITIL management model and the coherence of its identified processes. The objectives are to introduce the vital processes and functions within the ITIL service lifecycle, demonstrate the business value of implementing each process, and provide practical guidance for applying ITIL concepts.

1. Hai,
Happy Day !!
Program Name: ITIL Foundation
Course Description:
This ITIL®
Foundation Certification course focuses on providing knowledge and comprehension of the key
concepts, structure, terminology and processes of ITIL®
. You are taught the importance of a systematic approach
to management by means of a presentation. The ITIL®
management model provides you insight into the
coherence of identified processes.
Duration : 8 hrs
Batch Size : 5 – 10 Members
Course Objectives :
This course introduces the key concepts of each ITIL®
function, process and life cycle stage.
• Vital processes and functions within the Service Life cycle
• Business value of implementing each process in an organization
• Practical guidance for applying ITIL®
to everyday IT situations
• Objectives and basic concepts related to each process
• Activities and roles involved in each process
• Relationship of each process to other processes
• Strategies to balance IT resources
• Terminology, techniques and practical approaches
• Important principles for improving IT operations
• How to align IT with business, control costs, and improve IT service quality
Course Content:
• Introduction to ITIL®
• The service Life Cycle
• The service Strategy, Service Design, Service Transition,Service Operation, Continual
Service Improvement
• Service generation
a. Strategy generation
b. Financial Management
c. Service Portfolio Management
d. Demand Management
• Service Design
a. Service Level Management
b. Capacity Management

2. c. Availability Management
d. It Service Continuity Management
e. Supplier Management
• Service Transition
a. Change Management
b. Configuration Management
c. Release Management
d. Knowledge Management
• Service Operation
a. Service Desk
b. Event Management
c. Incident Management
d. Problem Management
• Continual Service Improvement
a. Service Measurement
b. Service Reporting
ITIL Lifecycle modules (broad management / leadership focus)
 Continual Service Improvement ( CSI ) 3 Credits
 Service Design (SD) 3 Credits
 Service Operation (SO) 3 Credits
 Service Strategy (SS) 3 Credits
 Service Transition (ST) 3 Credits
OR
ITIL Intermediate Capability Modules
 Release Control and Validity (RCV) 4 Credits

3.  Service Offerings and Agreements ( SOA) 4 Credits
 Operational Support and Analysis (OSA) 4 Credits
 Planing Protection and Optimization (PPO) 4 Credits
ITIL Expert
Managing Across Life Cycle ( 5 Credits )