The document discusses quality assurance and quality control procedures for laboratories. It defines key terms like quality management system, quality assurance, and quality control. It describes important QA/QC activities laboratories should implement including using standardized methods, quality control samples and charts, equipment maintenance, competent staff, corrective actions, reporting unambiguous results, proficiency testing, method validation, auditing, data management, and root cause analysis. Specific quality control procedures discussed include running blanks, in-house quality control samples, replicates, certified reference materials, inter-laboratory comparison programs, standard solutions, drift check standards, and recovery spikes. Acceptance criteria for some quality control checks are provided as examples.