ITAM Tools Day, November 2015 - ITAM Review

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The document discusses key considerations for selecting a software asset management (SAM) tool, including looking for tools that provide visibility into all software assets, can automatically discover and accurately identify assets, and prioritize compliance risks. It also recommends focusing a SAM tool implementation on key software publishers, the needed data to manage agreements, and tools that help with record keeping, automation, and reducing workload.

Technology

What to look for in a SAM Tool & Key
Differentiators
www.itassetmanagement.net
Martin Thompson
The ITAM Review
News, Reviews and Resources for ITAM,
SAM & Software Licensing Professionals

What is modern SAM?
SAM Industry Drivers
1.  Audits
2.  Financial Transparency
3.  Innovation
4.  Consumer-led demand
www.itassetmanagement.net
Eﬃciency

Eﬃciency

Agility

Compliance

News, Reviews and Resources for ITAM,
SAM & Software Licensing Professionals

SAM Tools Key Components
www.itassetmanagement.net
Auto-‐discovery
Inventory

So:ware

recogni<on

So:ware

usage

Product

use
rights

Compliance

News, Reviews and Resources for ITAM,
SAM & Software Licensing Professionals

SAM Tool Infrastructure
www.itassetmanagement.net
•  Software delivery focus
•  Auto-discovery
•  Software Usage
•  Datacenter / Virtual / Mobile
•  Agent vs. AgentlessSCCM
/

Al<ris
/

LANDESK
etc.

News, Reviews and Resources for ITAM,
SAM & Software Licensing Professionals

SAM Tool Key Components
www.itassetmanagement.net
Auto-‐discovery
Inventory

So:ware

recogni<on

So:ware

usage

Product

use
rights

Compliance

•  Mobility
•  Secondary Use
•  Up/Downgrade
•  Multiple Versions
•  Virtual / Mobility
News, Reviews and Resources for ITAM,
SAM & Software Licensing Professionals

Tool Selection Advice
Most Common Pitfalls
1.  Trying to boil the ocean
2.  Not knowing what success looks like
3.  Thinking that SAM tool implementation is like plugging in an appliance
Selection Advice
1.  What software publishers shall we focus on (Don’t boil the ocean)
2.  What data do we need to manage our agreements? (Begin with the end
in mind)
3.  What tools can help us? (Record keeping, automation and heavy lifting)
4.  Proof of Concept / Proof of Value
PODCAST: RFI, RFP, POC Best Practice
http://www.itassetmanagement.net/2015/11/09/rfx/

www.itassetmanagement.net
News, Reviews and Resources for ITAM,
SAM & Software Licensing Professionals

Criteria – What to look for
www.itassetmanagement.net
Visibility
Show
me
everything
I

have

Auto-‐discovery

Inventory
(desktop,
datacenter,
mobile,
cloud),
accuracy

Iden<ﬁca<on

Help
me
iden<fy

everything
I
have

correctly

So:ware
recogni<on,
product
use
rights,
publisher

statements,
integra<on
with
procurement
systems,

license
models
(device,
user,
processor,
etc.)

Risk

Priori<ze
the
risks
for

me

Reconcilia<on,
Compliance
repor<ng,
priori<za<on
of

risk,
suggested
remedia<on
and
advisory,
accuracy

Eﬃciency

Help
me
stretch
my

money
further

So:ware
usage
monitoring,
suite
op<miza<on,

iden<fying
redundancy,
cheaper
alterna<ves,
spend

signals,
contracts
prepara<on,
architecture
op<miza<on.

Agility

Enable
me
to
make

beQer
decisions

Service
request
and
authoriza<on,
ITSM
integra<on,

scenario
modeling,
asset
register,
linking
costs
to
services

Con<nual
Service

Improvement

Support
me
to
improve

my
SAM
maturity

Excep<on
repor<ng,
root
cause
analysis,
work
ﬂow

automa<on,
performance
dashboards

News, Reviews and Resources for ITAM,
SAM & Software Licensing Professionals

www.itassetmanagement.net
Criteria – What to look for
News, Reviews and Resources for ITAM,
SAM & Software Licensing Professionals

Further Reading
www.itassetmanagement.net
2015 SAM Tool
Buyers Guide
Deep dive on criteria
and RFI language
http://www.itassetmanagement.net/2015/02/28/sam-tool-buyers-
guide/

News, Reviews and Resources for ITAM,
SAM & Software Licensing Professionals

Market Options
SAM Tool License Types
•  Project, Perpetual,
Subscription, SaaS,
Huge Growth in SAM
Managed Service
•  De-risking through MSP,
slowly taking in-house
when ready
www.itassetmanagement.net
http://www.itassetmanagement.net/2015/10/15/sam-msp-group-test-2015-results/
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SAM & Software Licensing Professionals

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ITAM Tools Day, November 2015 - ITAM Review

1. What to look for in a SAM Tool & Key Differentiators www.itassetmanagement.net Martin Thompson The ITAM Review News, Reviews and Resources for ITAM, SAM & Software Licensing Professionals

2. What is modern SAM? SAM Industry Drivers 1.  Audits 2.  Financial Transparency 3.  Innovation 4.  Consumer-led demand www.itassetmanagement.net Eﬃciency Eﬃciency Agility Compliance News, Reviews and Resources for ITAM, SAM & Software Licensing Professionals

3. SAM Tools Key Components www.itassetmanagement.net Auto-‐discovery Inventory So:ware recogni<on So:ware usage Product use rights Compliance News, Reviews and Resources for ITAM, SAM & Software Licensing Professionals

4. SAM Tool Infrastructure www.itassetmanagement.net •  Software delivery focus •  Auto-discovery •  Software Usage •  Datacenter / Virtual / Mobile •  Agent vs. AgentlessSCCM / Al<ris / LANDESK etc. News, Reviews and Resources for ITAM, SAM & Software Licensing Professionals

5. SAM Tool Key Components www.itassetmanagement.net Auto-‐discovery Inventory So:ware recogni<on So:ware usage Product use rights Compliance •  Mobility •  Secondary Use •  Up/Downgrade •  Multiple Versions •  Virtual / Mobility News, Reviews and Resources for ITAM, SAM & Software Licensing Professionals

6. Tool Selection Advice Most Common Pitfalls 1.  Trying to boil the ocean 2.  Not knowing what success looks like 3.  Thinking that SAM tool implementation is like plugging in an appliance Selection Advice 1.  What software publishers shall we focus on (Don’t boil the ocean) 2.  What data do we need to manage our agreements? (Begin with the end in mind) 3.  What tools can help us? (Record keeping, automation and heavy lifting) 4.  Proof of Concept / Proof of Value PODCAST: RFI, RFP, POC Best Practice http://www.itassetmanagement.net/2015/11/09/rfx/ www.itassetmanagement.net News, Reviews and Resources for ITAM, SAM & Software Licensing Professionals

7. Criteria – What to look for www.itassetmanagement.net Visibility Show me everything I have Auto-‐discovery Inventory (desktop, datacenter, mobile, cloud), accuracy Iden<fica<on Help me iden<fy everything I have correctly So:ware recogni<on, product use rights, publisher statements, integra<on with procurement systems, license models (device, user, processor, etc.) Risk Priori<ze the risks for me Reconcilia<on, Compliance repor<ng, priori<za<on of risk, suggested remedia<on and advisory, accuracy Efficiency Help me stretch my money further So:ware usage monitoring, suite op<miza<on, iden<fying redundancy, cheaper alterna<ves, spend signals, contracts prepara<on, architecture op<miza<on. Agility Enable me to make beQer decisions Service request and authoriza<on, ITSM integra<on, scenario modeling, asset register, linking costs to services Con<nual Service Improvement Support me to improve my SAM maturity Excep<on repor<ng, root cause analysis, work flow automa<on, performance dashboards News, Reviews and Resources for ITAM, SAM & Software Licensing Professionals

8. www.itassetmanagement.net Criteria – What to look for News, Reviews and Resources for ITAM, SAM & Software Licensing Professionals

9. Further Reading www.itassetmanagement.net 2015 SAM Tool Buyers Guide Deep dive on criteria and RFI language http://www.itassetmanagement.net/2015/02/28/sam-tool-buyers- guide/ News, Reviews and Resources for ITAM, SAM & Software Licensing Professionals

10. Market Options SAM Tool License Types •  Project, Perpetual, Subscription, SaaS, Huge Growth in SAM Managed Service •  De-risking through MSP, slowly taking in-house when ready www.itassetmanagement.net http://www.itassetmanagement.net/2015/10/15/sam-msp-group-test-2015-results/ News, Reviews and Resources for ITAM, SAM & Software Licensing Professionals

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