This document is a resume for Lee Edward Davis III listing his professional experience as an IT Help Desk Computer Technician for Central Texas College Europe since July 2011. His responsibilities include providing customer support, troubleshooting computer and network issues, installing and configuring new hardware and software, and ensuring the secure operation of the IT infrastructure for over 150 staff across 64 field sites. He has extensive knowledge of Windows server administration, network security devices, and group policies.

1. !
Information Technology Professional
!
Lee
Edward
Davis
III
Glanstrasse
32a
Altenglan,
De
66885
+49
0
638
1600
6164
Home
+49
0
151
224
01653
Mobile
lee@mechanicscreed.com
PROFESSIONAL
EXPERIENCE:
!
July
2011
– Present;
40+
Hrs.
per
Week;
IT
Help
Desk
Computer
technician
Central
Texas
College
Europe,
Kindsbach,
Germany
Supervisor:
(ScoE
Cornwell
+49.621.799.0581)
!
As
the
IT
Help
Desk
technician,
I
provide
customer
support
for
Central
Texas
College
Europe.
I
Have
successfully
completed
over
16
hours
of
Security+
instrucTon
for
the
CompTIA
cerTficaTon.
I
provide
secure
computer,
network,
soWware,
hardware
and
Video
Teleconferencing
support
including;
on
and
off
site
training
to
all
Central
Texas
College
Europe
employees
and
staff
as
well
as
personnel
in
our
Northern
and
Southern
regions;
Africa,
the
Mediterranean
and
downrange
sites
such
as
Afghanistan,
Bahrain,
Iraq,
Kuwait,
Qatar,
as
well.
I
provide
systems
management,
operaTonal
support,
technical
advice,
and
project
management
services.
Have
provided
network
administraTon
and
computer
help
desk
support
to
150
field
staff
on
64
field
sites
in
16
countries.
I
performed
weekly
disk
drive
backups
on
Windows
server
2003
Domain
Controller,
Backend
data
base
and
Frontend
web
servers.
I
maintained
assigned
password
accounts
and
backup
drives
in
secure
military
safe
trusted
with
full
access
rights.
RouTnely
access
the
AcTve
Directory
of
domain
controller
in
server
2003
and
server
2008
R2.
to
resolve
account
issues.
IdenTfy
Group
policy
issues
in
QNAP
TS
509
Network
Aaached
Storage
(NAS)
devices
to
correct
shared
drive
problems
with
user
accounts.
Monitored
Dell
SonicWall,
firewall
for
network
acTvity
and
potenTal
threats.
I
provide
customer
assistance
to
all
users,
to
include
DisTnguished
Visitors
(DVs)
to
our
European
Headquarters,
granTng
access
rights
using
secure
network
protocols.
I
troubleshoot
network
connecTvity,
server
connecTons
to
determine
the
cause
of
failure.
I
conduct
installaTon
and
implementaTon
of
new
system
hardware
and
soWware
and
develop
standard
operaTng
procedures.
I
conduct
tesTng
to
insure
operability,
efficiency,
and
compliance
with
exisTng
procedures
and
regulaTons
as
needed.
I
re-­‐install
any
soWware
as
necessary
and
perform
all
required
soWware
upgrade(s).
I
oversee
funcTonal
tests
of
hardware/soWware
to
resolve
technical
problems
and
ensure
appropriate
on-­‐site
repairs.
I
provide
ongoing
support,
resoluTon
of
problems,
and
recovery
of
operaTng
system
malfuncTons
involving
various
computer
hardware
components
and
soWware
failures.
I
provide
central
operaTonal
support
for
all
shared
compuTng
equipment
and
devices
to
include
networked
printers
and
scanners
as
well.
My
responsibiliTes
also
include
ensuring
teleconferencing
equipment
and
all
supporTng
components
funcTon
when
conferencing
with
our
home
campus
in,
Killeen,
Texas.
I
perform
installaTon
and
configure
security
permissions
and
access
rights
for
end
user
clients.
(30%).
I
have
knowledge
of
assigning
rights,
group
policies
and
permissions,
but
not
limited
to
these
devices:
Local
Area
Network
(LAN),
Wide
Area
Network
(WAN)
and
Dell
SonicWALL
network
security
routers
and
Network
Aaached
Storage
units
(NAS).
I
uTlize
this
knowledge
to
apply
appropriate
principles
and
capabiliTes
and
ensure
full
integraTon
into
the
exisTng
network
infrastructure.
I
am
responsible
for
the
installaTon,
operaTon,
management
and
maintenance
of
all
IT
equipment
and
assets.
As
a
computer
technician
and
Help
Desk
professional,
I
apply
experTse
to
ensure
proper
operaTon
of
all
IT
equipment.
I
maintain
full
operaTonal
responsibility
for
all
computers,
routers,
switches
and
wireless
access
points
at
our
European
HQ.
I
assist
with
monitoring
all
server
acTvity
and
troubleshoot
/
diagnose
and
effect
repairs
as
needed.
I
perform
soWware
and
firmware
updates
assure
all
aspects
of
operaTons,
which
includes
scheduling
shut
downs
for
maintenance
and
secure
data
handling
are
performed
with
the
least
amount
of
downTme.
I
assist
with
scheduling
conferences
within
our
organizaTon.
I
invesTgate
negaTve
reports
and
iniTate
immediate
remedial
acTons
to
resolve
issues.
I
research
new
trends
in
computer
systems
and
programing
languages
to
assist
our
webmaster
in
implemenTng
upgrades
to
our
website.
I
confer
with
my
superiors
when
inquiries
arise
about
new
networking
schemes
to
determine
how
they
will
impact
on
exisTng
equipment
configuraTons.
I
assist
with
analyzing
the
effecTveness
of

2. !
secure
and
unsecured
networks
and
run
regular
anT
virus
soWware
and
perform
regular
system
updates
to
detect
areas
that
require
improvement
and
to
miTgate
potenTal
system
breaches.
I
develop
formal
and
informal
training
to
ensure
users
understand
the
relaTonships
of
the
system
and
are
able
to
operate
it
without
undue
interrupTon.
I
assist
with
project
management
services
to
support
our
IT
infrastructure.
I
help
in
determining
the
most
economical
opTons
by
considering
acquisiTon
and
logisTcs
costs.
I
work
with
supervisor
in
coordinaTng
efforts
with
contractors,
venders,
HQ
and
personnel
within
the
company
and
our
telecom
provider
to
bring
on-­‐line
new
or
updated
systems
and
applicaTons.
I
am
responsible
for
verifying
all
IT
assets,
warranty
oversight,
service,
maintenance
and
upgrade
issues.
(50%)
As
an
IT
Help
Desk
professional,
I
funcTon
on
behalf
of
Central
Texas
College
Europe
and
as
POC
for
ensuring
security
for
all
soWware
programs.
I
am
experienced
with
Windows
XP,
Office
2003,
Windows
Vista,
Windows
7,
Windows
8
Pro,
Office
2010
and
Mac
OS
X,
as
well
as
Windows
server
2003
and
2008
R2
AcTve
Directory.
I
frequently
troubleshoot
and
assist
personnel
with
MicrosoW
Outlook
email
issues
and
reset
passwords
and
assign
group
policy
rights
and
privileges
when
needed.
I
assist
in
the
preparaTon,
distribuTon,
and
maintenance
of
policy
and
plans,
training,
instrucTons,
and
guidance
concerning
the
security
of
our
network
or
access
to
informaTon
from
such
operaTon.
I
assist
with
CoordinaTng
security
maaers
and
shares
informaTon
with
the
college
Dean
and
Associate
Dean
and
the
LogisTcs
department
manager.
I
communicate
and
evaluate
with
my
supervisor
and
webmaster
processes
related
to
our
business.
!
I
contribute
and
help
develop
annual
and
long
range
budget
requirements
and
provide
quarterly
assessment
of
performance
and
budget
execuTon
in
accordance
with
installaTon
requirements.
I
assist
my
supervisor,
our
System
Administrator,
with
cost
esTmates
for
new
equipment,
repairs,
and
upgrades
for
all
IT
assets
and
deliveries
and
suggest
purchases
when
needed.
I
maintain
close
coordinaTon
with
all
department
managers,
tenant
acTviTes
and
higher
headquarters
in
order
to
ensure
proper
services
are
rendered
to
users
on
a
Tmely
and
effecTve
basis
for
all
informaTon
technology
areas.
I
travel
to
offsite
locals
on
occasion
to
affect
repairs
and
or
troubleshoot
staff
telecommuters
with
computer
issues
as
needed.
Sep
2009
– Jul
2011;
34
Hrs.
per
Week;
Inventory
Control
Assistant
/
Customer
Service:
AAFES
/
The
Exchange,
Taylor
Barracks
Mannheim
Supervisor:
(Roy
Miller
+49.157.3433.0112)
!
I
Scheduled
appointments
and
took
customer
request
for
maintenance
to
be
performed
on
their
vehicle
and
provided
courteous
customer
support.
I
Generated
work
orders
inpunng
customer’s
personal
data
into
computer.
I
Coordinated
work
with
German
speaking
maintenance
personnel.
I
used
several
computer
programs
to
order
parts;
close
out
work
orders;
research
customer
inquiries
and
communicate
maintenance
needs
of
the
customer
to
the
local
naTonals
and
ensure
mechanics
findings
were
relayed
back
to
the
customer.
I
assisted
customers
with
ordering
parts
for
their
American
spec
or
European
spec
vehicle
and
made
suggesTons
as
to
which
parts
were
best
suited
for
their
applicaTon.
I
corresponded
via
email
and
phone
for
customers
that
required
special
order
components
that
were
not
readily
accessible
in
the
AAFES
parts
warehouse.
I
corresponded
with
local
economy
auto
suppliers
to
secure
parts
for
European
car
specific
autos
regularly.
I
uTlized
other
outside
suppliers
for
customers
when
patrons
were
on
a
truncated
Tmetable.
I
provided
expert
advice
on
the
benefits
of
using
syntheTc
lubricants
versus
petroleum
based
products
to
prolong
the
life
of
their
vehicle.
I
provide
addiTonal
support
for
the
general
merchandise
secTon
of
the
store
by
assisTng
with
cash
register
ring
ups
and
restocking
of
merchandise
on
the
shelves.
I
assisted
with
maintaining
the
warehouse
area
by
receiving
and
stocking
merchandise.
I
also
resolved
customer
complaints
and
issues
regarding
misdiagnosed
vehicle
maintenance.
!
Aug
2008
-­‐
Jul
2011;
40+
Hrs.
per
Week;
Crew
Lead
Helicopter
Maintenance:
DynCorp
InternaTonal
Inc.,
Mannheim,
Germany
Supervisor:
(Mike
Fox
+971
(0)55
939
2695.)
mfox318553@yahoo.com
!

3. !
I
managed
and
supervised
the
workflow
of
three
UH-­‐60
Blackhawk
Helicopters
each
having
its
own
team
leader
and
maintenance
crew
of
six
personnel;
4
general
mechanics;
1
avionics
technician
and
1
sheet-­‐metal
mechanic.
Served
as
interim
maintenance
manager
on
occasion
for
over
15
aircraW
and
as
many
as
50
plus
maintenance
personnel.
I
organized
and
supervised
the
build-­‐up
of
maintenance
stands
and
the
overall
layout
of
the
hangar
flow
workspace
in
two
hangars.
I
prepared
detailed
reports
outlining
maintenance
acTvity
of
aircraW
in
pre
and
post
maintenance
status.
I
assigned
maintenance
teams
to
perform
power
on
maintenance
ops
checks.
I
reported
and
corresponded
with
military
maintenance
control
officers
on
a
daily
basis
on
issues
concerning
supply
and
meeTng
deadlines.
I
successfully
worked
with
local
naTonals
in
securing
components
and
outsourced
work
in
a
Tmely
manner.
I
acTvely
worked
with
support
back
shops
to
ensure
aircraW
components
were
delivered
on
Tme.
I
maintained
a
detailed
history
of
daily
workflow
and
producTvity.
I
coordinated
and
directed
the
movement
of
aircraW
and
heavy
equipment.
I
prepared
and
compiled
data
to
brief
officers
and
contract
management
at
morning
briefings.
I
worked
closely
with
Government
inspectors
to
to
ensure
compliance
with
contract
obligaTons.
I
briefed
maintenance
personnel
on
conforming
to
internal
and
external
security
awareness
and
required
training.
I
tracked
the
flow
of
aircraW
components
via
supply
channels
and
computer
programs.
I
communicated
and
corresponded
with
engineering
and
government
officials
regarding
workflow
producTon
and
averted
potenTal
delays
when
discovered.
I
maintained
a
daily
log
of
individual
work
performance
and
apprised
individuals
on
areas
of
improvement.
I
wrote
performance
evaluaTons.
I
briefed
teams
on
the
expected
return
to
service
date
of
the
incoming
aircraW
and
the
importance
of
meeTng
or
beaTng
the
projected
Tmeline
in
support
of
the
mission.
I
gave
morning
briefings
and
diplomaTcally
resolved
personnel
disputes.
I
obtained
informaTon
from
the
teams
on
an
hourly
basis
to
compile
into
an
end
of
day
report.
I
provided
aircraW
status
reports
for
morning
PC
meeTngs.
I
gave
weekly
safety
briefings.
I
assisted
personnel
with
base
clearings.
!
!
!
EDUCATION:
Training:
NORTHWEST
AIRLINES
INC.1989-­‐2002:
I
received
training
on
these
aircraW:
Boeing
747-­‐200;
747-­‐400
cockpit
familiarizaTon;
Boeing
727-­‐100/200;
DC
9
series
aircraW;
Confined
entry
space;
HAZMAT
/
HAZCOM.
Airbus
A320,Glass
Cockpit;
Forms
and
Documents
training.
!
2015
–
Security+
16.75
hours
video
instruction
!
2014
–
AcTve
Shooter
Training
–
Smith
Barracks
!
2014
-­‐
SERE
100.1
Level
A
Code
of
Conduct
Training
Course
J3TA-­‐US022
!
2000
-­‐
Clayton
State
College
and
State
University
–
InformaTon
Technology
!
1997
-­‐
RGI
EducaTon
Centers
A+
PC
TroubleshooTng
!
1993
-­‐
Burnsville/Eagan
Minnesota
Public
Access
TV
!
1988
-­‐
Palm
Beach
Community
College
-­‐
Chemistry
!
1986
-­‐
Miami
Dade
Community
College
-­‐
Psychology
!
1985
-­‐
TWA
aircraW
maintenance
&
ground
handling
familiarizaTon
!
1982
-­‐
University
of
Maryland
-­‐
Japanese
Speaking
&
CommunicaTon
!
1981
-­‐
Los
Angeles
Community
College
-­‐
AircraW
Maintenance
Technology
!
UNITED
STATES
AIRFORCE
1978-­‐1982:
I
received
cerTficates
in
these
areas,
Non-­‐Commissioned
Officer
OrientaTon;
Jet
engine
theory
and
troubleshooTng;
Jet
engine
fundamentals;
Jet
engine
run-­‐up
school
C141
A/B;
Turboprop
maintenance.

4. !
PRATT
&
WHITNEY
AIRCRAFT
1986-­‐1989:
Jet
engine
fundamentals;
Dynamic
Balance
seminar;
Metric
conversions;
Blueprint
reading;
Security
Clearance
protocols;
HASMAT
/
HASCOM
Training;
Rocket
engine
theory
and
safety.
Handling
cryogenic
chemicals
&
fuels;
StaTc
Balance
Operator.
!
GEOGRAPHICAL
EXPERIENCES:
!
Yokota
AB,
Japan,
Clark
AB,
Philipines,
Okinawa
AB,
Osan
AB,
USAF
-­‐1979
-­‐
1982
Angola
(Republic
of
the
Congo),
Africa,
Southern
Air
Transport,
1985
– 1986
Q-­‐West,
Mosel
FOB,
OperaTon
Iraqi
Freedom
/
OperaTon
Enduring
Freedom
2005
-­‐
2006
!
!
ADDITIONAL
INFORMATION:
Federal
AviaTon
AdministraTon
(FAA)
A&P
license
#
2653968)
I
possess
a
current
and
valid
stateside,
USAREUR
and
InternaTonal
driver
licenses’
!
Language
Skills:
English
-­‐
NaTve
speaker
German
-­‐
Basic
Russian
-­‐
Novice
!
!
!
!